4/10 Poor
Hannah A.
1 Jan 2025
Disliked: Cleanliness
Great location but lacking in cleanliness and maintenance.
Check in was easy, the location was wonderful and easy to get to, great parking but once we got to the property, it was extremely dirty. Several lightbulbs were out and the downstairs toilet was not working/wouldn’t flush and no water in the bowl. I notified the property manager immediately of the issues. She assured me that the house had been cleaned-the house was so dusty, I was able to write “not clean” on the dining room table. Property Manager indicated that she could have someone else come and clean it, but that I would be charged for the cleaning. I had already paid the cleaning fee:( I spent the next few days of my vacation. Emailing back-and-forth with her asking when the issues would be resolved and when we would have a lightbulb in the master bathroom so we could see to go to the bathroom and she said that due to the holiday she couldn’t get a hold of someone. She also chastised me by saying that I could use the other two bathrooms or the resort bathroom. A few days later the maintenance guy came, fixed one of the lightbulbs but not the toilet.I did ask for a hairdryer and they did provide one 2 days later. Overall, I would say that it is a great location, but the unit needs a lot of maintenance upgrades, a new roof( there were holes in the roof so if it rains, I would think you would have a problem) a new coat of paint and an efficient property manager that make the guests feel heard and valued.
Hannah A.
Stayed 7 nights in Dec 2024