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Hotel El Paso

2.5 star property

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Photo gallery for Hotel El Paso

Reception
Exterior
Pillow-top beds, desk, iron/ironing board, free WiFi
Business centre
Coffee service

Reviews

6.0 out of 10

Popular amenities

  • Housekeeping
  • Laundry
  • Pet-friendly
  • Air conditioning
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
949 Sunland Park Dr, El Paso, TX, 79922
  • Bob-O's Family Fun Center
    ‪6 min walk‬
  • Sunland Park Mall
    ‪14 min walk‬
  • Sunland Park Racetrack and Casino
    ‪3 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪22 min drive‬

Room options

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Premium Room

  • Sleeps 2
  • 1 Twin Bed

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

Standard Room, 1 Queen Bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

Suite, Multiple Beds, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 5
  • 1 King Bed and 1 Twin Futon

Similar properties

Exterior

La Quinta Inn by Wyndham El Paso West

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.4 out of 5, (1590)
The price is €71
for 1 room
includes taxes & fees
8 Mar - 9 Mar
La Quinta Inn by Wyndham El Paso West

About this property

Hotel El Paso

Hotel in El Paso with a 24-hour business center and a 24-hour front desk
This smoke-free hotel features a 24-hour business center, coffee/tea in a common area, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Hotel El Paso offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel El Paso, you're just a quick walk from Bob-O's Family Fun Center. Free WiFi in public areas, free self parking, and a 24-hour business center are available.
  • Free WiFi
  • Free self parking
  • Amenities include newspapers, a front-desk safe, and a 24-hour business center
  • 8 minutes by car from University of Texas at El Paso and 12 minutes from Paso del Norte International Bridge
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Hotel El Paso also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

This El Paso hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Coffee/tea in a common area

Things to do

  • Shopping centre

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The property will be renovating from January 30 2025 to October 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • In-room safe fee: USD 2.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites University El Paso
Comfort Suites University Hotel El Paso
Hotel El Paso Hotel
Hotel El Paso El Paso
Quality Suites University
Hotel El Paso Hotel El Paso

Hotel El Paso Reviews

Reviews

6.0
Rating 10 - Excellent. 217 out of 1000 reviews
Rating 8 - Good. 191 out of 1000 reviews
Rating 6 - Okay. 192 out of 1000 reviews
Rating 4 - Poor. 171 out of 1000 reviews
Rating 2 - Terrible. 229 out of 1000 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Patricio

Stayed 1 night in Nov 2024

4/10 Poor

Jorge

Travelled with family
Me quede 2 noches y no limpiaron la habitacion, le comente a la encargada y solo me dijo que ya no tenia personal. Asi que no me cambiaron sabanas ni toallas, me quede en 1er piso y la venta a no tenia ningun tipo de cerrojo
Stayed 2 nights in Nov 2024

10/10 Excellent

Enrich

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not very clean
Stayed 1 night in Nov 2024

4/10 Poor

Yolanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
El baño sucio, la regadera se salia el agua y tenia moho, no habia klennex, mucho ruido de otros cuartos, no lo recomiendo para nada
Stayed 2 nights in Oct 2024

2/10 Terrible

Robert, Temple

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked into the property with my debit card that only had 95 dollars on it. The manager told me there was a 100 deposit. Which I wasn’t aware of I already paid for the booking but he wouldn’t let me stay. He was very rude. Please. Give me a comp for this trip
Stayed 1 night in Nov 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy malo el servio
Stayed 1 night in Oct 2024

4/10 Poor

Juaquina

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel
Door was hard to get in to. It was jammed. We could not use the bolt lock. Bathroom was in poor condition was clean but very run down hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Checked in first room was a mess no cover on the beds a coffee table was on the bed and also chairs were in the bed and the sofa was a mess. They gave us a second room and the beds were broken and a the shower was broken and the room stinks my family left and went to another hotel
Stayed 1 night in Oct 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Have been in this place few times since it was comfort inn or suites ? Place it’s getting older
Stayed 2 nights in Oct 2024

4/10 Poor

nordine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Hair everywhere in the bathroom
Stayed 1 night in Oct 2024

6/10 Okay

Gerardo, Chihuahua

Hotel seems to be in restoration. There are traces of unfinished details. Elevators seems to be shabby. Breakfast, though included, not politely served and well serviced. Though room was clean, showed some shabby itesm in the bathroom.
Stayed 1 night in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Charlene

Stayed 1 night in Sep 2024

6/10 Okay

Vanessa

Stayed 1 night in Sep 2024

2/10 Terrible

paulo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.
Stayed 2 nights in Sep 2024

6/10 Okay

Israel

Travelled with family, Travelled with family and small children
Liked: Staff & service
There was a little problem with the restroom other than that was really good
Stayed 1 night in Sep 2024

2/10 Terrible

Thomas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room. Staff never bothered to clean the room. Hotel os in poor condition.
Stayed 2 nights in Sep 2024

8/10 Good

Enrich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Old, unkept, dirty rooms. Poorly kept.
Stayed 3 nights in Sep 2024

6/10 Okay

Cecilio

Travelled with family
Liked: Cleanliness
I had to ask for towels that they did not have at the room. The pool was closed at all time. The curtains where rip as well.
Stayed 2 nights in Aug 2024

4/10 Poor

leann

Stayed 1 night in Aug 2024

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Jaime

Disliked: Staff & service, property conditions & facilities
Dirty bath and bed
Stayed 2 nights in Aug 2024