Hotel Riu Guanacaste - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Guanacaste - All Inclusive

3 outdoor pools, pool umbrellas
Minibar, in-room safe, blackout curtains, iron/ironing board
Terrace/patio
Sauna, hot tub, aromatherapy, hot stone massages, deep-tissue massages
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Coco Beach
    ‪39 min drive‬
  • Ocotal Beach
    ‪44 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

Double Room, Courtyard View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Superior Double Room, 2 Bedrooms (U)

  • 30 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (ROH | U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

  • 66.1 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Double Room, Connecting Rooms (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room, Garden View (L)

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 75 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (ROH | C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Guanacaste - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Guanacaste - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Guanacaste - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Diamante Eco Adventure Park. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with ocean views at Liberia, one of the property's 5 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body scrubs, hot stone massages, or manicures and pedicures at Renova Spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes an indoor tennis court, a gym, and a steam room
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Diamante Eco Adventure Park and 8 minutes by foot from Playa Matapalo
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Guanacaste - All Inclusive. Self parking is free.

This 3.5-star Sardinal property is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Liberia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Furama - This restaurant specializes in Asian cuisine and serves dinner only.
La Toscana - This restaurant specializes in Italian cuisine and serves dinner only.
Tucan - This restaurant specializes in international cuisine and serves dinner only.
Ocotal Steak House - This poolside restaurant serves dinner only. Reservations are required.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Guanacaste - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 580 out of 1518 reviews
Rating 8 - Good. 401 out of 1518 reviews
Rating 6 - Okay. 284 out of 1518 reviews
Rating 4 - Poor. 121 out of 1518 reviews
Rating 2 - Terrible. 132 out of 1518 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marilyn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never ever recommend this hotel to anyone! Not only did I pay my booking in full with Expedia on the second day the hotel locked us out of the room with all our medications and belongings they also demanded we pay extra money( a lot) After telling them no I don’t have anymore money to give them they said I can give you a discount (half of what they offered which was a lot) . We had a horrible experience. Then the old people on our floor had all their traveling funds stolen from them and the hotel offered them a tee shirt and said sorry can’t help you. They are deplorable. Do not take your family here!
Stayed 4 nights in Jan 2025

10/10 Excellent

Nancy LuWaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time at this resort and am already planning a return visit next Jan 2026. I really, really enjoy going to this resort and I feel safe there as I travel alone.
Stayed 7 nights in Jan 2025

6/10 Okay

William J

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to ask to have room re-stocked with water in mini-fridge. Only re-filled once during our entire 7 night stay. Need more bathrooms- none in the dining areas, only in main lobby and pool area. Air conditioning throughout resort went in and out throughout our stay.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the good food, good pools, grounds were great, and people working there were great. The building is grand and built with great beauty but the place has seen a lot of use - the fixtures in the bathroom sinks are warn and tarnished, the door to the room was in need of being stripped and re-varnished. Still the place looks beautiful - but it does not look new. The place was clean and welcoming.
Stayed 3 nights in Jan 2025

8/10 Good

Jeanne

Travelled with partner
Liked: Amenities
The location right on the beach is fantastic and the pool grounds are beautiful. The rooms are good for what they are but the bathrooms could use a little upgrading. Overall a good value all inclusive.
Stayed 7 nights in Jan 2025

2/10 Terrible

sakinah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of al the property still uses keys. Me and boyfriend went to done and left our towels on the chairs. So we went to the towel boy, who wouldn’t give us 2 towels . We went to the front desk and they told us, they won’t charge me this time but if this again I will be charged 25.00..the rooms look old and outdated, no room service, one water bottle per room. Not person but per room. All dinning rooms close by 2300. So if you want a snack you’re limited to nachos in the 24hr sports bar. Just the worse Rui I stayed at…never again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Josephine Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Guanacaste was absolutely amazing for our stay! The entire staff was friendly and helpful. The rooms were clean and restocked daily upon request. The food options we delicious. We were blown away by the buffet options. The sushi at Furama was our favorite. The only thing I didn’t like were all of the vendors trying to sell you things on the beach. They were very disruptive and made it hard to relax.
Stayed 6 nights in Jan 2025

10/10 Excellent

JULIO ANTONIO JARRIN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay , just need to upgrade there rooms a bit more and change type of food they have everyday. Besides that everything went well my family had a good time. And they have a lot Great shows for family and kids at night and activities during the day.
Stayed 5 nights in Jan 2025

10/10 Excellent

Isaac E.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Philip

Stayed 5 nights in Jan 2025

2/10 Terrible

Octavio

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for 5 days & 4 nights and the air condition didn’t work until the last day. I booked with a group of 16 people, and because their staff made a mistake in their own system they locked out my mother and my three year-old niece and told Expedia that they weren’t gonna let them in until they get more money. Absolutely atrocious ! I can promise that I will never stay here again.
Stayed 4 nights in Jan 2025

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kerlyne E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our wedding anniversary and they made it very special for us . Our room was beautifully decorated 3 different days .
Stayed 11 nights in Jan 2025

4/10 Poor

Georges A

Travelled with partner
Liked: Staff & service
Disliked: Amenities
had a bad experience overall with the service provided and activities listed on the site ( water activities) not available, tennis court/equipment was absolutely unacceptable
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Family friendly and everything we needed

Took our 18 month old and it was very family friendly. Food was decent at the usual buffets, was better at the specialty restaurants. Lots of activities for a wide range of interests: live music, kids games, water park, water sports, sports on the beach, games by the pool, beginner scuba lessons, etc. Having zip lining and animal park within 10 minutes away was nice too. There are a few stores on the premises, just very expensive but nice if you really need something. We enjoyed our trip and would come here again!
Stayed 6 nights in Jan 2025

8/10 Good

Kayleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
The overall property was amazing! The rooms were dated but we rarely spent any time in them! Loved the food but the biggest downfall was no dinner reservations and you had to be dressed and ready for dinner by 6:00pm to get a spot.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mauricio

Travelled with family and small children
Liked: Property conditions & facilities
We really love it
Stayed 5 nights in Jan 2025

8/10 Good

Selma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property , the only thing this property is in need of is new gym equipment and in the activity room the pool table table tennis etc.
Stayed 6 nights in Jan 2025

10/10 Excellent

Richard Donavon Troy

Stayed 8 nights in Jan 2025

8/10 Good

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice. The rooms on main side are very old and need updating. The first room we were in the ac and phone did not work but when we informed them they moved ud to one of the newer rooms. We also had to stay and extra day because out flight was cancelled. They quickly helped us extend our stay. The only complained we had is the food. It was not very good. That is the only reason I did not give them 5 stars but the customer service and other amenities were great.
Stayed 3 nights in Jan 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. There was constant activity keeping the property very clean. The food was excellent.
Stayed 5 nights in Jan 2025

10/10 Excellent

Taimur

Liked: Amenities
NA
Stayed 6 nights in Dec 2024

2/10 Terrible

Nnamdi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically do not write negative reviews, however I have to expose this resort for fraud. I booked my stay at this resort from December 29th - January 02 using a travel agency. However, I unable to make it, because of severe thunderstorm/tornado taking place in Costa Rica for almost two weeks. I cancelled immediately upon discovering this. After, several back and forth, my refund request was denied for whatever reason. This resort stole over $1300 from me.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aretha Joann, Richmond

Stayed 5 nights in Dec 2024

8/10 Good

Katherine, Bronx