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Hotel Santa Elena

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Elena

Property grounds
32-inch flat-screen TV with cable channels, TV
Interior
Panoramic Double Room
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Antonio Rosales 108, Col Centro Histórico, El Fuerte, SIN, 81820
  • El Fuerte Plaza
    1 min walk
  • Municipal Palace
    2 min walk
  • Sacred Heart of Jesus Church
    2 min walk

Room options

View all photos for Panoramic Single Room

Panoramic Single Room

Panoramic Single Room

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Double Room

Panoramic Double Room

Panoramic Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Mansión Serrano

Pool
Pet-friendly
Kids pool
Waterslide
4.7 out of 5, Exceptional, (74)
The price is €19
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Mansión Serrano

About this property

Hotel Santa Elena

Hotel in El Fuerte with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a banquet hall are onsite.
Hotel Santa Elena offers 23 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hair dryers can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Santa Elena, you're just a quick walk from El Fuerte Plaza. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at Mansion Orrantia, a fine-dining restaurant that serves local and international cuisine
  • Cooked-to-order breakfast served weekends for a fee
  • Services include a concierge and luggage storage
  • Steps from El Fuerte Plaza and Municipal Palace
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Hotel Santa Elena also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This 3-star El Fuerte hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekends from 7:30 AM and 11:30 AM.
Mansion Orrantia - This fine-dining restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Free off-site parking within 492 ft
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee weekends 7:30 AM–11:30 AM: MXN 150 for adults and MXN 120 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mansion Orrantia

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 150 for adults and MXN 120 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Elena Hotel
Hotel Santa Elena El Fuerte
Hotel Santa Elena Hotel El Fuerte

Hotel Santa Elena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Even though we reserved a room 3 months in advance we were given a room facing the street. We then requested a room toward the back but were told the street noise would end around 9 pm. We were tired from a 6 hour drive but said OK. Wrong! The street noise could not be blocked out and continued until the wee hours of the morning. When we tried the in room safe the lady said "it doesn't work" no reason, no alternative. When opening the side door to the balcony the window shade fell between the top of the door and the wall and since that the door was about 10 feet tall, we could not close the door. There was no seal at the bottom of the shower door so water came out onto the bathroom floor. Not a good experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the middle of the town with views of the park. Very traditional Mexican style.
Stayed 1 night in Aug 2023

10/10 Excellent

Torsten, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff made us welcome from the moment we arrived and went the extra mile to ensure we have everything we needed. Great location and best restaurant in town.
Stayed 2 nights in Apr 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial building, extremelly well maintained, super clean
Stayed 1 night in Jan 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the main square. Beautiful old building, lovely room. The clock in the square seemed to ring throughput the night, heard it when awake, didn't actually wake me, but might if you're a light sleeper.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Hermoso Hotel, pero.... Eh
(English below) En general, es un hermoso hotel justo en el medio de todo lo que El Fuerte tiene para ofrecer. La MAYOR excepción = no hay servicio de transporte o taxi desde El Chepe... y todos los demás hoteles tienen uno. Los que nos quedamos en Santa Elena fuimos los únicos que quedamos atrás una vez que se fueron todos los taxis autorizados por la ciudad. Afortunadamente, los taxis prometieron regresar por nosotros y, lo que es más importante, no estábamos solo nosotros dos sentados allí en el calor esperando solos. El hotel está limpio, el restaurante por dentro es delicioso. El personal es amable, pero no muy servicial cuando estás buscando excursiones. Inglés: Overall, it's a beautiful hotel smack in the middle of all that El Fuerte has to offer. The MAJOR exception = there is no shuttle or taxi service from El Chepe... and every single other hotel has one. Those of us staying at Santa Elena were the only people left behind once all of the city sanctioned taxis left. Luckily, the taxis promised to come back for us, and more importantly, there weren't just the two of us sitting there in the heat waiting alone. The hotel is clean, the restaurant inside is delicious. The staff are friendly, but not terribly helpful when you're looking for excursions.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, right in the center of El Fuerte. The atmophere was very typical and nice.
Stayed 2 nights in Mar 2021

10/10 Excellent

Héctor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran relación calidad / costo. Personal muy amable, instalaciones bonitas y excelente ubicación. Volvería sin dudarlo.
Stayed 1 night in Jul 2024

10/10 Excellent

Brisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran opción. Me gustó!! Solo cambiaría la TV pero camas comodas, agua caliente , limpio y el servicio muy bueno !
Stayed 1 night in Apr 2024

8/10 Good

Georgina

Stayed 1 night in Mar 2024

10/10 Excellent

luis francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para volver
Excelente lugar, siguiente viaje llegaremos ahí mismo, súper amable el personal
Stayed 2 nights in Jan 2024

8/10 Good

Ricardo

Muy buena atención
Stayed 1 night in Dec 2023

10/10 Excellent

Ernesto

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Fabiola Enriquez

Stayed 2 nights in Dec 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno! Ella atención muy atenta y las instalaciones en buen estado, limpio y cómodo
Stayed 1 night in Oct 2023

10/10 Excellent

Herlinda Janeth

Stayed 1 night in Oct 2023

8/10 Good

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No aceptan American Express. Solo efectivo a partir de las 8 de la noche

4/10 Poor

Jesus G

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
La recepción son excelentes personas, pero en las habitaciones faltan muchas cosas
Stayed 3 nights in Apr 2023

8/10 Good

artemio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno el lugar todo a pie cerca el restaurante del otro exelente
Stayed 1 night in Apr 2023

6/10 Okay

Natali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lo que no me gusto es que no cuentan con servicio de impresión, si se necesita imprimir algún boleto o lo que sea se tiene que buscar un ciber porque no tiene servicio. Fuera de eso todo estuvo Perfecto
Stayed 2 nights in Mar 2023

10/10 Excellent

Luis Armando

Stayed 1 night in Feb 2023