What we loved:
* Location: Best possible location to explore the city
* Staff: Every staff member we encountered was polite, professional, friendly and helpful
* Decor: Hotel is cosy, has minimalist but modern design, looks very nice for a 3* venue
* Cleanliness: Everything was spotless
* Comfort: Soft comfy beds and lots of storage and surface space in the room
* Price: Very reasonably priced for the quality and location, compared to other options
What could be improved:
* When we checked-in there was no soap in any of the dispensers and it only got replenished after several days once we asked for it directly.
* Pillows are ridiculously thick, like sofa cushions. Got a neck cramp and headache from first night so opted to sleep on a rolled-up towel instead for the remainder of the stay.
* Bathroom layout is not great - toilet is behind a glass door just a meter from the bed, so it doesn't leave much privacy or sound insulation. Shower floods the toilet area no matter how hard you try to avoid it, leaving a puddle right in front of the toilet.
* Noise: Hotel is sound-insulated, but there was a lot of plumbing noise coming from the pipes in the bathroom at all hours - banging, hissing, screeching etc, like sleeping next to a loud fridge or boiler. The door between the lift and the floor, as well as other room doors make the room shake when they get shut, and we were unfortunate to have neighbours who were slamming doors relentlessly till 2am on our last night.