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West Edmonton Mall Inn

2.0 star property

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Photo gallery for West Edmonton Mall Inn

Water park
Bowling
Front of property
In-room safe, desk, blackout curtains, iron/ironing board
Ice skating

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
17504 90 Ave Nw, Edmonton, AB, T5T6L6
  • West Edmonton Mall
    ‪2 min walk‬
  • Fantasyland
    ‪10 min walk‬
  • World Waterpark
    ‪15 min walk‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Fantasyland Hotel

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, (1520)
The price is €221
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Fantasyland Hotel

About this property

West Edmonton Mall Inn

Family-friendly hotel with a water park and free breakfast
This smoke-free hotel features a water park (surcharge), dry cleaning, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, express check-out, a lobby fireplace, and a front-desk safe are onsite.
West Edmonton Mall Inn offers 88 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a water park (surcharge).

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of West Edmonton Mall Inn's great location. During your stay, you're just a quick walk from West Edmonton Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Splash around at the water park
  • Amenities include a front-desk safe, an elevator, and a lobby fireplace
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 2-minute walk from West Edmonton Mall and 13 minutes by car from Rogers Place
  • Cats and dogs welcome for a fee (restrictions apply)
West Edmonton Mall Inn offers its guests a water park (surcharge). WiFi is free in public spaces. Free breakfast is served daily. The family-friendly West Edmonton Mall Inn also features a fireplace in the lobby, dry cleaning/laundry services, and express check-out. Self parking is free.

This Edmonton hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Bowling alley
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

West Edmonton Inn
West Edmonton Mall Inn Alberta
West Edmonton Mall Inn
West Edmonton Mall Hotel Edmonton
West Edmonton Mall Inn Hotel
West Edmonton Mall Inn Edmonton
West Edmonton Mall Inn Hotel Edmonton

West Edmonton Mall Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1253 reviews
Rating 8 - Good. 398 out of 1253 reviews
Rating 6 - Okay. 208 out of 1253 reviews
Rating 4 - Poor. 114 out of 1253 reviews
Rating 2 - Terrible. 86 out of 1253 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
Had to wait awhile for someone to appear at the front desk before being checked in. Once in the room the bed appeared to had been slept in due to the comforter being creased badly. Nice it is directly across from WEM. Breakfast provided was cold hard boiled eggs, pancakes and toast.
Stayed 1 night in Dec 2024

8/10 Good

Ranmeet

Stayed 1 night in Dec 2024

10/10 Excellent

Hunter

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, helpful. Very many charging options in rooms. Spacious. Accommodates pets.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dennyse Marie

Stayed 1 night in Dec 2024

2/10 Terrible

Krystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is unlike the hallways are not clean it’s so noisy
Stayed 6 nights in Dec 2024

10/10 Excellent

Josephine, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
The distance to West Edmonton Mall is just across the street Food , shopping , entertainment was readily available
Stayed 3 nights in Dec 2024

6/10 Okay

TJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perferct for the location being by WEM. Personally i find it to be a busy hotel for one elevator the amount of time it took to leave that morning and having to go up and down several times before getting off was crazy...would have taken the stairs but had luggage. Being right by the breakfast room on the third floor is something i won't do again with smelling burnt toast all morning when trying to sleep in before the drive home. I also only stayed there to get wristbands for the waterpark but apparently being booked through expedia caused us to not be elgible for that perk. Staff were kind and the hotel was clean and cozy enough.
Stayed 2 nights in Dec 2024

2/10 Terrible

Abraham

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Raylene

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had a very strong smell of cigarette smoke, there was zero flexibility with the front desk. The property all around was full of garbage or alcohol cans/bottles and our tv remote didnt work. Close to the mall but not safe to walk to and from at night
Stayed 4 nights in Dec 2024

2/10 Terrible

Devon

Stayed 2 nights in Nov 2024

4/10 Poor

Mayvilline

Disliked: Staff & service, property conditions & facilities
We dont have a proper sleep because we heard lot of noises from other rooms, screaming, crying at late night and we heard also stomp of feet about our room.
Stayed 1 night in Dec 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick and easy check-in, staff are very friendly and it perfect location to walk to WEM.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is friendly and cute!
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Conveniently located right beside West Edmonton Mall. A very affordable option
Stayed 2 nights in Dec 2024

10/10 Excellent

Chady

Stayed 2 nights in Nov 2024

2/10 Terrible

Arina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a non smoking room (I thought these days that all rooms were non smoking) and they put us in a room that stank of weed, they then moved us across the hall. The "breakfast" consisted of Toast or cereal and some fruit and you had to go to the 2nd floor in a small room to eat. There was construction going on so it was also very dirty and noisy. The hotel is very outdated and they do not plow the parking lot but instead let the cars drive over the snow creating Ice and compacted snow thus making big rifts in the lot that you now need to get your luggage accross without falling. We checked out early as the hotel was not very nice and then, when we checked out they charged us for both nights and attempted to charge us for a 3rd night as a penalty. (never heard of that before) Once they figured out that we had paid for it by Expedia they then kept the second night charges in full instead of just a cancellation fee. Terrible hotel - rude staff and bad practises We will not be visiting again
Stayed 2 nights in Dec 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to mall, friendly and helpful staff
Stayed 2 nights in Dec 2024

2/10 Terrible

Erin

Disliked: Staff & service, property conditions & facilities
TERRIBLE, never again.
I reserved 4 rooms, the hotel only had 3 available and did nothing to remedy it. The lady at the desk who checked us in was rude and could have cared less. They also over charged for each room, enough that I essentially paid for 4 anyways. Myself and 6 guests who stayed with me will not be staying there, ever again.
Stayed 1 night in Dec 2024

10/10 Excellent

Claudia, Pierceland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be staying here again
Stayed 1 night in Dec 2024

8/10 Good

lori

Travelled with family
Liked: Cleanliness, staff & service
Decent enough room. Bed is not the greatest or the pillows. Towels are very thin and cheap. Location to Mall is why we stay there!
Stayed 1 night in Dec 2024

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accessible
Stayed 3 nights in Dec 2024

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to transfer to Fantasy hotel, bit that was ok.
Stayed 1 night in Dec 2024

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024