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New Wilmington Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for New Wilmington Hotel

Miscellaneous
WiFi
Exterior
Dining
Miscellaneous

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Parking available
  • 24/7 front desk
  • Laundry
  • Pet-friendly

Explore the area

Map
25-27 Compton Street, Eastbourne, England, BN21 4DU
  • Congress Theatre
    2 min walk
  • Western Lawns
    2 min walk
  • Devonshire Park Theatre
    3 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    61 min drive

Room options

Standard Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

Superior Suite, Ensuite

  • Sleeps 4
  • 2 Double Beds

Superior Double Room, Ensuite

  • Sleeps 2
  • 1 King Bed

Classic Suite, Ensuite

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Best Western Plus Citrus Hotel Eastbourne

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.8 out of 5, Good, (507)
The price is €54
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Best Western Plus Citrus Hotel Eastbourne

About this property

New Wilmington Hotel

Hotel with free breakfast, steps from Congress Theatre
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, an outdoor tennis court, self parking, and conference space are onsite.
New Wilmington Hotel offers 42 accommodations. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor tennis court.
Our customers tell us they can't get enough of the helpful staff at New Wilmington Hotel. During your stay, you're just a quick walk from Congress Theatre. You'll find features like free breakfast and free WiFi in public areas, plus a restaurant. Some of the pet-friendly amenities this property offers include food and water bowls and pet-sitting services.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a meeting room, and conference space
  • Onsite recreation includes an outdoor tennis court
  • Steps from Congress Theatre and 3 minutes by foot from Devonshire Park Theatre
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and pet-sitting services
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

New Wilmington Hotel also features complimentary newspapers in the lobby, laundry facilities, and an elevator. For a fee, parking is available.

This 3-star Eastbourne hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
New Wilmington Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 2.20 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Outdoor tennis court

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • Conference space
  • A meeting room

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Towels

Entertainment

  • TV

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Food and water bowls and pet-sitting services are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 2.20 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property is professionally cleaned
Front desk staff will greet guests on arrival.

Property is also known as

New Wilmington Hotel Eastbourne
New Wilmington Hotel
New Wilmington Eastbourne
Hotel New Wilmington
New Wilmington
New Wilmington Hotel Hotel
New Wilmington Hotel Eastbourne
New Wilmington Hotel Hotel Eastbourne

New Wilmington Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 178 reviews" "
Rating 8 - Good. 64 out of 178 reviews" "
Rating 6 - Okay. 31 out of 178 reviews" "
Rating 4 - Poor. 13 out of 178 reviews" "
Rating 2 - Terrible. 12 out of 178 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Travelled with partner
Although the Staff are welcoming and attentive the hotel could profit from a refurb
Stayed 3 nights in Sep 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2024

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, amenities
The property itself has clearly had some work done on it. The room was clean and well presented. Customer service could be improved upon. Breakfast was okay however, the gentleman taking orders was in his outdoor coat and on occasion not all breakfast was delivered to the table clearly forgotten about.
Stayed 3 nights in Sep 2024

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast was awful staff rude
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room with lovely big bed but pillows to hard. Shower & bathroom was nice. Breakfast was presented well but fried eggs & scrambled eggs not done in conventional way.
Stayed 2 nights in Sep 2024

2/10 Terrible

Martin

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel i have ever stayed in.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel. Excellent position with the sea front and town centre within easy walking distance. The Hotel is clean and well-presented and has undergone significant redecoration since reopening in May 2024. We found the staff to be very welcoming and always helpful. We stayed in a superior room which was well furnished and comfortable. We found the breakfast to be very good including hot and cold options all using quality produce, anything that was not right was willingly replaced. we had read previous negative reviews and were worried about what we might find but based on our experience we have no complaints about the hotel. Being regular travellers to Eastbourne we will have no hesitation in staying at this hotel again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's well situated fot the Theatre, easy walking distance, close to the sea front, the hotel was reasonably priced, it was more than adequate for one night, bathroom clean and tidy, the bed comfortable, everything was to hand. I have paid a lot more for far worse. Would i stay again, a big fat YES.
Stayed 1 night in Aug 2024

6/10 Okay

EDWARD

Liked: Cleanliness, property conditions & facilities, room comfort
Poor service
Room was clean and comfortable The service at breakfast was very bad and the food was poor quality and undercooked
Stayed 3 nights in Aug 2024

6/10 Okay

John

Travelled with group
Liked: Staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say the hotel is very dirty. Black mould in the bathrooms. Water stains on the ceilings. Curtains torn and falling off the windows. Toilet seat broken. Shower and taps a very dirty. Walls have marks all over the place. Wall paper is coming off. None of the photos on the website is accurate at all.
Stayed 2 nights in Aug 2024

4/10 Poor

S

Stayed 2 nights in Aug 2024

6/10 Okay

Lou

Stayed 2 nights in Aug 2024

2/10 Terrible

sonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

keeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful. New to the hotel & hospitality industry, but can’t do enough to help with anything you need. Good luck with your venture.
Stayed 3 nights in Aug 2024

4/10 Poor

Carol

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great Location, and friendly staff. Decor needs updated. Breakfast more choice please. Would not stay again as not value for money.
Stayed 2 nights in Aug 2024

6/10 Okay

Sheila

Liked: Staff & service
Good location
Stayed 2 nights in Aug 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel
Stayed 2 nights in Aug 2024

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT STAY HERE ! been reported to trading standards etc !!! Read below ! Black mould and brown sludge in kettle Toilet door handle broken Tv didn’t work No light bulb in light, then they replaced and light didn’t turn off, lights went of in bathroom defiantly a electrical issue in the room ! Blood on pillow case Toilet seat broken Extractor fan didn’t work Breakfast was cold Receptionist was rude and no apology on the room. Have reported to citizens advice, health and safety and trading standards who are now dealing with this DONT STAY HERE !!!
Stayed 1 night in Aug 2024

8/10 Good

Suk Kwan

Travelled with family
Liked: Staff & service
Sofa chair in the room is not clean.
Service is good. But the room is not very clean which the sofa chairs in the room is not clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, quick service. Small but comfortable room. Overall a relaxing stay.
Stayed 2 nights in Aug 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Miroslav

Liked: Room comfort
Disliked: Property conditions & facilities
Room was nice and big but the bathroom was malfunctioning - warm water wasn't available all the time and some construction glitches in the shower cubicle. The hotel staff were very helpful though - changed a room without additional charges.
Stayed 2 nights in Aug 2024

6/10 Okay

Lorraine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The hotel was average but the staff were very helpful and nice. It was clean and accommodated our dog which was a cockapoo. It is conveniently located and I would return.
Stayed 1 night in Jun 2024

4/10 Poor

Yukino

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and unfortunately, I had a rather disappointing experience. Here are some of the issues I encountered: 1. Insufficient number of towels: The number of towels provided in the room was not adequate. 2. Shampoo bottles not replenished: The shampoo bottles were not refilled, which was quite inconvenient. 3. Shower room quality: The shower water did not get hot enough, making it uncomfortable to shower. 4. Room cleanliness: The cups provided in the room were clearly not cleaned properly. 5. Breakfast quality: While the full breakfast was decent, the overall service and other aspects were quite disappointing. other customers looked unhappy eigher. 6. Television issues: The television remote control was missing, and I couldn’t turn on the TV manually, so we were unable to watch television. 7. Lack of room phone: Since there was no phone in the room, we had to go to the front desk whenever we needed anything, which led us to give up on several requests. 8. Review discrepancy: The reviews posted here indicated a rating above 8.0, but after staying, I doubt the accuracy of those reviews given my experience. My family and I were all dissatisfied with our stay, however, the location is very good, and the parking fees are reasonable.
Stayed 1 night in Aug 2024