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Cromwell House

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cromwell House

Single Room, Ensuite | Exterior
Exterior
Lobby
Lounge
Miscellaneous

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Free WiFi

Explore the area

Map
23 Cavendish Place, Eastbourne, England, BN21 3EJ
  • Eastbourne Pier
    1 min walk
  • Cafe Nikoletta
    1 min walk
  • Eastbourne Station
    11 min walk
  • Shoreham-By-Sea (ESH-Shoreham)
    58 min drive

Room options

View all photos for Double or Twin Room, Ensuite

Double or Twin Room, Ensuite

Double or Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

Double Room, Ensuite (Small)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Burlington Hotel

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (1013)
The price is €53
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Burlington Hotel

About this property

Cromwell House

Eastbourne guesthouse in Eastbourne City Centre with an indoor tennis court and an outdoor tennis court
Along with an indoor tennis court, this smoke-free guesthouse has an outdoor tennis court and free WiFi in public areas. Housekeeping is not available.
Cromwell House offers 8 accommodations.
An outdoor tennis court and an indoor tennis court are featured at the guesthouse.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Cromwell House, you're just a quick walk from Eastbourne Pier. You'll find features like free WiFi in public areas, plus indoor tennis court and breakfast (surcharge).
  • Free WiFi in some public areas
  • Breakfast is offered for a fee
  • Onsite recreation includes an outdoor tennis court
  • Steps from Eastbourne Pier and 6 minutes by foot from Eastbourne Bandstand
Cromwell House offers its guests an outdoor tennis court and an indoor tennis court. Public spaces have free WiFi.

This 3-star Eastbourne guesthouse is smoke free.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Food and drink

  • Breakfast available for a fee

Things to do

  • Indoor tennis court
  • Outdoor tennis court

Guest services

  • No housekeeping

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The host will greet guests on arrival

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The host will greet guests on arrival.

Property is also known as

Cromwell House B&B
Cromwell House B&B Eastbourne
Cromwell House Eastbourne
Cromwell House B&B Eastbourne
Cromwell House B&B
Cromwell House Eastbourne
Bed & breakfast Cromwell House Eastbourne
Eastbourne Cromwell House Bed & breakfast
Bed & breakfast Cromwell House
Cromwell House Guesthouse
Cromwell House Eastbourne
Cromwell House Guesthouse Eastbourne

Cromwell House Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 58 out of 145 reviews" "
Rating 8 - Good. 58 out of 145 reviews" "
Rating 6 - Okay. 17 out of 145 reviews" "
Rating 4 - Poor. 6 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
on the website it was described as a guest house with reception and breakfast available it does no have a reception or any catering facilities now and is just rooms for hire a al AirbandB. And I was not expected, I had to wait on the door step for someone to come from another address to let me in and had to wait again while they got my room ready. It was OK but not what I thought I had booked for! And the batteries ran out on the TV remote and I had to replace them to make the TV work and the water didn't run away properly in the shower tray, taking too long to go away! Something must have gone wrong with your or their booking system and needs to be sorted out.
Stayed 2 nights in Aug 2024

6/10 Okay

Elvira

Travelled with partner
Liked: Cleanliness
The room was and clean and the mattress was good, could do with a bit of a repaint on the skirting and the blue textured wall would look better painted white. The shower/toilet door did have a big gap down the side so not very private for going to the loo if you are staying with someone else. Luckily there was another toilet down the hall. Woken up the the seagulls at the early hours. Really good location though, a minutes walk from the pier.
Stayed 1 night in Aug 2024

4/10 Poor

Dean

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The picture on hotel’s website must be either old or previous owners it said about breakfast included in the ‘breakfast room’ even a notice in the room about breakfast but there was NO breakfast room and NO breakfast had to go out each morning and buy our own never saw any staff after booking in which explained why they want payment on arrival did email the address on the room information and as of yet still no reply and have been home two days no reply to number I texted also which was in the hallway also The room itself was clean and comfortable bed but missing handle inside bathroom door and could not use shower as was broken and not attached to the wall at the bottom as was the toilet roll holder also broken I have pictures too show all the comments I have made
Stayed 3 nights in Aug 2024

8/10 Good

Dave

Liked: Cleanliness, room comfort
For the price was very good just a few negatives 1) I asked if i could leave my luggage before booking in time and was told yes and given code to enter.....but no one came so for security reasons i could not really leave it. 2) No word done on room between my 3 nights stay 3) long life milk was curdled ? down to very hot weather?)
Stayed 3 nights in Aug 2024

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok for what it cost
Stayed 1 night in Aug 2024

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Left on doorstep for 1/2 hour before they answered the door in the rain. The girl who answered the door wanted me to tip out my case in the hall to find pen and paper to take the door code down No breakfast as advertised, no Manager around to speak to. Eventually a guy who said he was a Manger who actually wasn't put manager on the phone who said no breakfast. Cant shut toilet door as door was too close to toilet. Old sash windows that rattled, toilet when flushed sounded like the Eiffel tower collapsing. The 3 milks they give had all gone off. Rubbish up the side of the building, no flower boxes outside as shown.This was a dump, would not put an enemy in it.
Stayed 1 night in Jul 2024

4/10 Poor

Steve

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
A bed and breakfast with no breakfast room on site, £22 on top to get it at a local cafe and no daily resupply of room consumables. I thought 2 coffees were for my first day, it was for a 2 day stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Roy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location in the rown however surroundings were very run down. No option of breakfast on site and quite poor locally. Disabled parking outside property was used by a comercial van. Eastbourne traffic wardens took no action.
Stayed 1 night in Jul 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst hotel I have stayed at.
This is the first time that the photos on Hotels.com don't reflect in anyway the actual hotel. There are no flowers at all on the hotel, as it looks in the photo. We actually thought that it was closed. You make your way in and you are wondering where you are going. We opened the door and where wondering what we had done. The door on the ensuit bathroom didn't fit the frame so there was a 10cm gap at one end. The area around didn't feel safe at night. You can hear the people next door and the pluming made a lot of noise so if someone needed to get up early and shower then everyone was up. The only positive was that the water was hot. Would not recommend this hotel to anyone. We cannot believe that this has a genuine 8.4 rating on Hotels.com.
Stayed 1 night in Jun 2024

8/10 Good

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service, room comfort
Very friendly, unexpected upgrade, good location.
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

2/10 Terrible

Joanna

Stayed 2 nights in Dec 2023

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
On arrival I was given a room but there was no heating so it was very cold. The Manger happily moved me to another room with a heater in which was better. The room itself was clean and in good condition with plenty of tea/coffee. The mattress though was very hard, not comfortable at all and quite crunchy. The noise from outside was easily heard (which can't be helped I imagine) but still was a loud room to have. The staff were helpful and all in all for the price I paid I can't really complain. I don't think I would return, purely as the bed made sleep quote hard.
Stayed 2 nights in Oct 2023

6/10 Okay

Adam

Travelled with group
Liked: Staff & service
It was disappointing that there was a £10 limit on breakfast, when £15 would have been more reasonable.
Stayed 2 nights in Sep 2023

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Deserve refund for this shoddy stay.
No staff on premises, managed remotely. Had to sit on door step for 55 mins upon arrival before i could reach someone by phone. People living next door said that this has happened a few times. Breakfast not on sight. Was going to be cafe in next street, then got changed overnight (note under room door) to another cafe a 5 mins walk away (in the rain)
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Anne Marie

Stayed 4 nights in Jun 2023

6/10 Okay

Elizabeth, Cambs

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Was given lower level room which seemed overflow room as it was not very clean, mouldy and musty smell with very worn out lumpy mattress. Owners were out and 'no vacancies' sign up. Asking for another room next morning, I was given a perfectly decent one. However, not without owner at length arguing with me that I was the first guest to complain and I shouldn't expect luxury when booking these kinds of places. I've been staying in these kinds of places for over 20 years all over the UK, without ever any such issues. It's not about luxury, but about my holiday and my health. Terrible attitude.
Stayed 2 nights in Oct 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Hilary Joy

Liked: Staff & service
Family catch up time
Staff very friendly and helpful. I enjoyed all my breakfast daily and selections were good. If I need to be that area again would definitely go there again..
Stayed 3 nights in Sep 2022

10/10 Excellent

Helen

Stayed 1 night in Apr 2022