4/10 Poor
Nettie
22 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend fell on the property due to a area of sand in the parking lot that should not be there. She hit her face and head came home with a concussion and it totally ruined our vacation 2nd day there, we could not sit at the beach or in the sun becauseof this. The staff did not care about her well being but most of all when it gets dark stay in your room. There is no lighting on the walkways of the property. The staff sure struggled at the bar when paying in US dollars to convert change if paying cash often leaving us short and overcharged. The rooms are ok and you have to request them to be swept n floors cleaned wich you need due to the sand. Our Tv internet was out the whole time...all I wanted was music but could not even get youtube. The beach front is very rocky when entering the water. Dont get me wrong the island is beautiful but would not stay here again due to staff. Resorts should have music playing and laughing. Most here were very serious in their personality. Not much for hospitality. Most activities have a price at the resort
Bar food was ok. Dinner food was ok too. Our elevator was broken would have to stop on every floor to get to your room. Not cool. You do share them with staff so they are aware but didn't seem a big deal to the resort. Nothing seemed to matter to them if you were happy or not. And last but not least they try to sell you their TIMESHARE. To the point they were calling my room to ask me even after I said no thank you 3 times.
Nettie
Stayed 4 nights in Dec 2024