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"Big nice Room with nice bathroom and even a sofa! Clean and comfy. Only very small gym. " More

By a verified traveller on Mon 16 Oct 2017

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Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Düsseldorf City West. During your stay, you're just a quick walk from Seestern. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.

  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Messe Düsseldorf and 6 minutes from Konigsallee
  • Dogs welcome for a fee

Novotel Düsseldorf City West ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novotel Düsseldorf City West

Everyone (10) Business (1)
3 out of 5

Posted by on 29 Aug 2023

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Comment from Hotel Management

5 Sep 2023 by AR

Lieber Anthony, danke für die Zeit, die Sie sich genommen haben uns hier zu bewerten. Leider ist Ihr Aufenthalt in unserem Haus nicht zu Ihrer vollen Zufriedenheit verlaufen. Wir bedauern es sehr, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir hoffen, dass wir Sie dennoch bald wieder als Gast in unserem Haus begrüßen dürfen.Mit herzlichen GrüßenAnnick Richardstellv. Direktorin

4 out of 5
Big nice Room with nice bathroom and even a sofa! Clean and comfy. Only very small gym.

Posted by , from Zurich on 16 Oct 2017

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4 out of 5

Posted by , from Ostfildern on 4 Aug 2024

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2 out of 5
Abfluss im Bad defekt! Essen im Restaurant schlecht.

Posted by on 25 Jun 2024

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2 out of 5
Es ist mir rätselhaft, wie hier 4 Sterne vergeben wurden. Ich würde die Unterkunft auf 2-3 Sterne einschätzen. Wechselnde Wassertemperatur beim Duschen, Duschvorhänge statt Kabine, abgerantzter Teppich, schlauchartige kleine Zimmer, Aufmerksamkeit des Personals, Service an der Hotelbar etc. Alles zu ertragen aber ganz bestimmt keine 4 Starne wert!

Posted by on 22 Jan 2024

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5 out of 5

Posted by on 18 Jun 2022

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4 out of 5

Posted by on 17 Aug 2020

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5 out of 5

Posted by on 19 Feb 2020

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4 out of 5
während meines Aufenthalts waren Renovationen im Gang. Der ganze Fussboden im Eingangsbereich wurde abgerissen.

Posted by on 30 Jan 2019

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4 out of 5

Top Service

Sehr freundliches und hilfsbereits Personal. Danke!!!

Posted by on 6 Jan 2018

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Comment from Hotel Management

2 Feb 2018 by AR

Lieber Gast, vielen Dank für Ihr Feedback und das damit verbundene positive Feedback an unsere Mitarbeiter. Sie bestätigt uns auf unserem Weg, die Erwartungen unserer Gäste zu erfüllen. Wir freuen uns, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit herzlichen Grüßen, Annick Richard / stellv. Direktorin

About the Novotel Düsseldorf City West

Location Niederkasseler Lohweg 179, Düsseldorf, NW 40547

Property Features

Novotel Düsseldorf City West offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 4359 square feet (405 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at the eco-certified Novotel Düsseldorf City West. For a fee, parking is available. This 4-star Düsseldorf hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 7 levels
  • 4359 sq ft of conference space
  • 405 sq. m of conference space
  • Built in 2001
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Hubert-Hermes-Straße Düsseldorf Station (2.6 km / 1.6 mi)
  • Metro station: Am Seestern U-Bahn (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Düsseldorf City West offers 232 accommodations with laptop-compatible safes and coffee/tea makers. This individually decorated accommodation includes desks. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 10:30 AM.

Novotel Düsseldorf City West has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sauna. The spa is equipped with a sauna. The spa is open daily.

  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 29 per person
  • Self-parking fee: EUR 24 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Düsseldorf Novotel
  • Düsseldorf Novotel City West
  • Düsseldorf West
  • Novotel Düsseldorf City
  • Novotel Düsseldorf City West
  • Novotel Düsseldorf City West Duesseldorf
  • Novotel Düsseldorf City West Hotel
  • Novotel Düsseldorf City West Hotel Duesseldorf
  • Novotel Düsseldorf West
  • Novotel Düsseldorf West City
  • Novotel Düsseldorf City West Hotel Düsseldorf
  • Novotel Düsseldorf City West Hotel
  • Novotel Düsseldorf City West Düsseldorf
  • Hotel Novotel Düsseldorf City West Düsseldorf
  • Düsseldorf Novotel Düsseldorf City West Hotel
  • Hotel Novotel Düsseldorf City West
  • Novotel Dusseldorf City West
  • Novotel Dusseldorf City West
  • Novotel Düsseldorf City West Hotel
  • Novotel Düsseldorf City West Düsseldorf
  • Novotel Düsseldorf City West Hotel Düsseldorf

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.