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Mercure Dumfries Cargenholm House

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Dumfries Cargenholm House

Bar (on property)
Restaurant
Standard Room, 1 King Bed
Daily buffet breakfast (GBP 15.00 per person)
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER
  • Dumfries and Galloway Golf Club
    3 min drive
  • Dumfries Museum
    3 min drive
  • Old Bridge House
    4 min drive

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

Privilege, Family Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hetland Hall Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (371)
The price is €133
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hetland Hall Hotel

About this property

Mercure Dumfries Cargenholm House

Hotel in Dumfries with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Mercure Dumfries Cargenholm House offers 66 accommodations with portable fans. 45-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Mercure Dumfries Cargenholm House, you'll be close to Dumfries Museum. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include 2 meeting rooms and a car charging station
  • Just a 3-minute drive from Dumfries and Galloway Golf Club and a few minutes from Dumfries Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. Free self parking is available.

This 3-star Dumfries hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:00 AM.
Mercure Dumfries Cargenholm House has a restaurant on site.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends: GBP 15.00 per person
  • 1 restaurant
  • 1 bar

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Business services

  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Fan
  • Portable fan

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Private bathroom
  • Towels

Entertainment

  • 45-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

Property is also known as

Mercure Dumfries Cargenholm House Hotel
Mercure Dumfries Cargenholm House Dumfries
Mercure Dumfries Cargenholm House Hotel Dumfries
Mercure Dumfries Cargenholm House (Opening September 2022)

Mercure Dumfries Cargenholm House Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real gem
What a gem of a place. Perfect stay
Stayed 5 nights in Aug 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Nic, SWINDON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Dorothy

Stayed 1 night in Jul 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Good facilities. Would definitely return.
Stayed 2 nights in Jun 2023

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Stayed 4 nights in Jun 2023

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel on the surface
First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Steven, Glasgow

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
Stayed 1 night in Jun 2023

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time experience at Mercure Dumfries
Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
Stayed 1 night in May 2023

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine, Whithorn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
Stayed 1 night in Apr 2023

10/10 Excellent

Liam

Stayed 1 night in Apr 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One that we'll be returning too!
First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
Stayed 1 night in Jan 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel and 5 star service, food excellent.
Stayed 1 night in Jan 2023