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Best Western Station Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Station Hotel

Interior
Exterior
Standard Room, 1 King Bed, Non Smoking
Full breakfast for a fee
Free toiletries, hair dryer, towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
49 Lovers Walk, Dumfries, Scotland, DG1 1LT
  • Robert Burns Statue
    8 min walk
  • Moat Brae National Centre for Children's Literature
    8 min walk
  • Dumfries and County Golf Club
    9 min walk

Room options

View all photos for Comfort Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • 1 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Best Western Station Hotel

Hotel in Dumfries with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Best Western Station Hotel offers 32 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

During your stay at Best Western Station Hotel, you're just a quick walk from Ewart Public Library. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at The Courtyard Bistro
  • Full breakfast offered for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Just a 4-minute walk from Ewart Public Library and 8 minutes by foot from Robert Burns Statue
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at Best Western Station Hotel. Self parking is free.

This 3-star Dumfries hotel is smoke free.

Guests can enjoy full breakfast for a fee.
The Courtyard Bistro - This restaurant specializes in international cuisine and serves breakfast and dinner.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Breakfast available for a fee: GBP 6.00-12.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Courtyard Bistro

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from June 1 2022 to March 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 6.00 to 12.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Station Hotel Dumfries
Best Western Station Hotel
Best Western Station Dumfries
Best Western Dumfries
Dumfries Best Western
BEST WESTERN Station Hotel Dumfries, Scotland
Best Station Hotel Dumfries
Best Western Station Hotel Hotel
Best Western Station Hotel Dumfries
Best Western Station Hotel Hotel Dumfries

Best Western Station Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 315 reviews" "
Rating 8 - Good. 141 out of 315 reviews" "
Rating 6 - Okay. 29 out of 315 reviews" "
Rating 4 - Poor. 11 out of 315 reviews" "
Rating 2 - Terrible. 8 out of 315 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Euan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
What was unique was being charged £80 for a squat. This is a dilapidated, dated and disgusting hotel with mould on the shower head that was most likely a health hazard.
Stayed 1 night in May 2022

10/10 Excellent

Owen

Stayed 1 night in May 2022

8/10 Good

Mike

Stayed 1 night in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility. Room was relatively small, but comfortable and quiet. Staff at reception and restaurant were very friendly and efficient.
Stayed 1 night in May 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good rooms pleasant staff - limited menu choice but would use again. Rooms had a lot of traffic noise could do with decent double glazing/sound proofing
Stayed 1 night in Apr 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Dumfries
I only stayed one night and the hotel was ok. The hotel is right next to the station (obviously) and a 20 minute or so walk into town. The room was a bit tired but clean, comfortable and I felt safe. The bathroom was clean and the shower powerful. On the top floor of an old building I was expecting less, so pleasantly surprised. There was a shelf in the shower and above the sink which I like and a full length mirror in the room too. There was an additional heater and a fan too to cover all eventualities. I had wifi but couldn't get internet. No idea why. My only issue was the hairdryer had a shortish cable and with the socket on the floor it wouldn't reach as far as I'd like. Breakfast was in the basement and was fine but I must mention that the scrambled eggs were really nice, light and not greasy which I often find. Overall, a reasonable 3 star for a reasonable price, ideal for an overnight in Dumfries.
Stayed 1 night in Apr 2022

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decor was excellent and overall a pleasant experience
Stayed 1 night in Apr 2022

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Sandra

Stayed 1 night in Mar 2022

2/10 Terrible

fraser

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled. Changed room and it also smelled. It was late at night so we stayed anyway, hard to sleep in a room that smells like the carpets haven't been changed in 30 years. All the taps and pipes were rusty and dilapidated. I wouldn't normally write a bad review of somewhere, but i'm sure there's another hotel in Dumfries you can spend your money with that has made an effort.
Stayed 1 night in Mar 2022

8/10 Good

Robert

Short Break
Room was basic but OK for one person. Had breakfast on second day and it was plenty for me and well cooked. The bar was undergoing refurb but the staff were welcoming and helpful. Bistro was closed during weekdays so had to go out for food. Location excellent for exploring town
Stayed 2 nights in Feb 2022

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
tired - awful bouncy slow lift - key card didn't work - no food available just given list of takeaways (which couldn't deliver to the room or staff deliver to room) just properly shabby. Bed and bathroom was ok.
Stayed 1 night in Feb 2022

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, room comfort
Being refurbished, lovely new rooms.
This hotel is being reburbed so there is no resturant....I had a newly decorated room, which was lovely. Across from the train station so really convenient and easy to walk into the centre.
Stayed 1 night in Feb 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming and helpful. The room clean, reasonable size, good view, had a functioning TV, wifi etc. Easy access from the rail station, good sound proofing.
Stayed 1 night in Jan 2022

6/10 Okay

D

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Please update
Hotel is in need of updating beautiful traditional features but decor needs improving
Stayed 1 night in Jan 2022

8/10 Good

Ian

Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are lovely and food is very good. Common areas very tired. Bathrooms are refreshed and wonderful.
Stayed 3 nights in Dec 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be booking again
I had a late arrival and an early start, so didn't see much of the Hotel. However I was very happy with my room and food, and all staff were excellent.
Stayed 1 night in Nov 2021

4/10 Poor

Margaret

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

4/10 Poor

KEVIN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Twin room booked for one night at very short notice, advertised as last room of this type available. Hotel (with complimentary parking) was easy to find and reception staff were friendly and courteous. Room, en-suite shower room and linen/towels were clean, however the physical condition of the room was in poor repair. The surface mounting box for the power sockets behind the single bedside cabinet was broken, resulting in the socket plate being unattached to the box and the internal wiring open/accessible. The sockets were still operational. The light above the dressing table did not operate, as there was no pull-cord attached. The inner door handle on the room door was not secured, and slipped off the operating bar. The wall and ceiling paper in en-suite shower room was peeling off the walls and the cold water tap could not be shut off fully. The main power socket and door handle issues were reported to reception during check-out. On the plus side, the room and property were well heated and the included breakfast was good with both meat and vegetarian choices.
Stayed 1 night in Oct 2021

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Linda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff could not be faulted in any aspect of our stay. Our complaint was the condition of the bathroom. The shower screen had green mould all along the edges and the area around the taps was black mould. This could easily have been cleaned. We have stayed in this hotel on previous occasions but were disappointed with its condition this time.
Stayed 2 nights in Oct 2021

4/10 Poor

Howard

Stayed 1 night in Sep 2021

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep in the car
Shocking, needs a refurbish or knocking down
Stayed 1 night in Sep 2021