2/10 Terrible
Pardeep
Travelled with family, Travelled with family and small children, Travelled with partner
4 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This has to be the worst holiday experience of my life. Took my family away for 9 nights booked the Grand Hyatt Residence Dubai. I know Dubai very well lived and worked in all the top hotels for 15 years. I must say this is the worst hotel Ive come across ever.
Rooms stink of cigarettes, Rooms are so dated its unbeleivable. Mould in fridges, cracked kitchen work tops, broken toilets, over filling sinks, dishwasher we could not even open was like a smell of some old food of some sort in there.
Also rooms we booked were 2 singles 1 queen and kind - 3 bed apartment was not this at all they had to make up the queen with two single beds was not at all comfortable for my mother in law who is 76.
After speaking to Expedia and the hotel Manager nothing was done - Expedia given me some credit but to be honest thats just not acceptable after the 9 days we had no choice but to stay here as they would not help with alternative accomodation.
Also ended up with a full contruction site view for my holiday. No mention of this when booking even though hotel advised they have informed Expedia of this and to inform guests
Avoid this Hotel its disgusting and not as described