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City Avenue Hotel

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Photo gallery for City Avenue Hotel

Front of property
Restaurant
Premium bedding, minibar, in-room safe, desk
Daily continental breakfast (AED 40 per person)
Standard Double or Twin Room, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Gym
  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Al Mateena St, Dubai, Dubai
  • Gold Souk
    ‪4 min drive‬
  • City Centre Deira
    ‪5 min drive‬
  • BurJuman Mall
    ‪7 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Executive Double Room, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Double Room, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, Non Smoking

Standard Double or Twin Room, Non Smoking

Standard Double or Twin Room, Non Smoking

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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About this property

City Avenue Hotel

Hotel with free parking, near Dubai Creek
A restaurant, a health club, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a conference center, a coffee shop/cafe, and coffee/tea in a common area.
City Avenue Hotel offers 156 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a health club.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at City Avenue Hotel. During your stay, you're just a quick walk from Burj Nahar Mall. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Gold Souk and 5 minutes from City Centre Deira
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. A free manager's reception is offered daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 200 square feet (19 square meters) and includes a conference center. A health club, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly City Avenue Hotel. Free self parking is available.

This Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.
City Avenue Hotel has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, Filipino, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: AED 40 for adults and AED 25 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Health club

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (200 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AED 350 per stay
  • Breakage deposit: AED 200 per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AED 40 for adults and AED 25 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
All guests must register upon arrival. No visitors or unregistered guests are allowed in guestrooms.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at City Avenue Hotel.

Property is also known as

City Avenue Hotel Dubai
City Avenue Dubai
Hotel City Avenue Hotel Dubai
Dubai City Avenue Hotel Hotel
Hotel City Avenue Hotel
City Avenue
City Avenue Hotel Hotel
City Avenue Hotel Dubai
City Avenue Hotel Hotel Dubai

City Avenue Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 160 reviews
Rating 8 - Good. 44 out of 160 reviews
Rating 6 - Okay. 23 out of 160 reviews
Rating 4 - Poor. 6 out of 160 reviews
Rating 2 - Terrible. 11 out of 160 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zeinab

Don’t ever stay here
Stayed 12 nights in Dec 2024

10/10 Excellent

Ali

Stayed 4 nights in Nov 2024

8/10 Good

Ifrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to access old Dubai. Rooms were well appointed and functional, staff were friendly and helpful. There is some noice from aircraft as it’s close to the flight path however this is not unique to this hotel and most of Diera hotels have this issue, so if you are sensitive to noice then maybe book elsewhere in Dubai.
Stayed 5 nights in Nov 2024

6/10 Okay

Sock Hwang

Stayed 2 nights in Nov 2024

10/10 Excellent

Rukhsar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent services. Awesome. The property is nice. The services are very nice. Breakfast was awesome and the staff are polite, honest, and nice especially Charles who is on the front counter, Manager (A Black Guy) who is helpful and Harris at the restaurant. I will come back again in the future. Thank you for the services.
Stayed 3 nights in Nov 2024

10/10 Excellent

LANDI TRAINING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Avenue is a great hotel with staff giving the best service guests require. The security and restaurant team is very motivated. Bikash , the Chef , is very helpful. The FO staff are very well welcoming. The managers are always there to assist guests. The FO manager Mr. Suhas is very reachable and helpful. I stayed in Hilton Garden Inn in Dubai and my experience at City Avenue in terms of Customer care was way better. The Security Guards all in full suits are very helpful. You would think they are the hotel top managers. Derege and all the other security team made my stay great and memorable. I recommend this hotel to people who value customer service. Well done and keep it up City Avenue Al Muteena Dubai.
Stayed 4 nights in Oct 2024

8/10 Good

Davison

Too much delay on checking in
Stayed 4 nights in Oct 2024

2/10 Terrible

Syed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uneducated staff and not friendly. Unprofessional behaviour and spy on guest. Didn’t read door tag with do not disturb but keep knocking and disturbing. Phone is dead in a room not connect to reception. Poor service and dirty staff and didn’t speak English.
Stayed 4 nights in Oct 2024

6/10 Okay

thelonius

Liked: Cleanliness, staff & service
Okay not near the airport and very noisy planes taking off wouldn’t stay more than one night
Stayed 1 night in Oct 2024

8/10 Good

Captain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Shweb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 8 nights in Aug 2024

10/10 Excellent

Abdul Aziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Captain

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but the issue was AC
Stayed 4 nights in Sep 2024

10/10 Excellent

Shweb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 10 nights in Aug 2024

10/10 Excellent

Shweb

Liked: Staff & service, amenities, property conditions & facilities
Perfext
Stayed 11 nights in Jul 2024

10/10 Excellent

Shweb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry relax place
Stayed 1 night in Aug 2024

10/10 Excellent

SWASH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Environment and their hospitality
Stayed 2 nights in Jun 2024

10/10 Excellent

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Radwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory and good value for money.
Stayed 1 night in May 2024

10/10 Excellent

Fareedullah, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
I had a faultless stay. The room was spacious, with good amenities. Staff are courteous and helpful. Big supermarket next door, and plenty of eating options nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Mohammed, Des Plaines

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, good location
Stayed 3 nights in Mar 2024

6/10 Okay

dany joseph, beirut

L
Stayed 5 nights in Feb 2024