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Marriot Metropolitan Hotel

4.5 star property

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Photo gallery for Marriot Metropolitan Hotel

Executive Room
Reception
Gift shop
Food and drink
Front of property

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast included
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
Terminus St. Michelle, Douala
  • Douala Grand Mall
    ‪3 min drive‬
  • Cathedral of Saints Peter and Paul
    ‪5 min drive‬
  • Port of Douala
    ‪7 min drive‬
  • Douala (DLA-Douala Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Best Western Plus Soaho Douala Airport

  • Pool
  • Free airport shuttle
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, (80)
The price is €124
for 1 room
includes taxes & fees
7 Apr - 8 Apr
Best Western Plus Soaho Douala Airport

About this property

Marriot Metropolitan Hotel

Luxury hotel with free breakfast and bars
This smoke-free hotel features a restaurant, 2 bars/lounges, and a 24-hour fitness center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and free airport pick-up. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Marriot Metropolitan Hotel offers 50 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at Marriot Metropolitan Hotel, you'll be close to Douala Grand Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and 2 bars/lounges
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Douala Grand Mall and a few minutes from Eko Market
  • Free airport pick-up shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the luxury Marriot Metropolitan Hotel. A shuttle from the airport to the hotel is free (available 24 hours). Self parking is free.

This 4.5-star Douala hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Marriot Metropolitan Hotel has a restaurant on site.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free airport pick-up shuttle
  • Free secured, covered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.35 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

Marriot Metropolitan Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

3.4/10

Amenities

6.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Patric

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower water teater was in the shower with a power point which was very dangerous. The tv only had 2 channels nothing else worked. There was no fridge in the room or tea and coffee making facilities. Breakfast was limited to only an omlette every day no other choices. The omlettes were tasty but they ran out of butter/margarine after Day 2 were not too concerned about fixing problem. No real milk for coffee or tea only powder which never seemed to completely disolve. The staff were lovely and did the best they could with what management gave them
Stayed 6 nights in Oct 2024

10/10 Excellent

HABINEZA

Stayed 4 nights in Jun 2024

6/10 Okay

Ogunturoti

Business traveller
Disliked: Amenities, property conditions & facilities
Wi-Fi needs to work if you are not providing suitable Wi-Fi then there's no point in staying at this hotel
Stayed 2 nights in May 2024

2/10 Terrible

Subhashis

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
seems the owner has invested some money but the stuffs are irresponsible. Reception stuffs are very good and very helpful but break fast area, cleaning stuff has problem. I could not have my break fast because they are not ready even at 8 am ... they did not even tell me sorry .. just careless.. cleaning was not done. stuffs needs to terminated for sure otherwise, the owner will keep on losing..
Stayed 1 night in Mar 2024

10/10 Excellent

Chandramouli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located and good value for the money
Stayed 2 nights in Mar 2024

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. They were very helpful and polite. The phone in my room wasn't working. Snack bar on the ground floor plays music very late on the weekends until 3 am (Fridays and Saturdays) which is an issue for sleep those days. Location is not very far from the airports and big mall.
Stayed 8 nights in Feb 2024

2/10 Terrible

Ilonka

Stayed 7 nights in Mar 2023

10/10 Excellent

Roger

Stayed 2 nights in Mar 2023

2/10 Terrible

eunju

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
전기는 자주 끊기고, 벌레에 물리고 했습니다.
Stayed 12 nights in Mar 2024

4/10 Poor

Kjell

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Mamoudou

Liked: Cleanliness, staff & service, property conditions & facilities
Alentours bruyant, personnel accueillant
Stayed 1 night in Jul 2023