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Krystal Palace Douala

4.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Palace Douala

Lobby
Minibar, in-room safe, laptop workspace, blackout curtains
Exterior
2 bars/lounges
Library

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Free airport shuttle
  • Spa
  • Breakfast available
  • Parking included

Explore the area

Map
Boulevard de la Liberté, Douala, Région du Littoral
  • Eko Market
    10 min walk
  • La Nouvelle Liberte
    15 min walk
  • La Kora Restaurant
    2 min walk
  • Douala (DLA-Douala Intl.)
    16 min drive

Room options

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Executive Double Room

  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Double Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Luxury Double Room

  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Premium Double Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

K Hotel Douala

Pool
Parking included
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (47)
The price is €279
for 1 room
includes taxes & fees
1 Jan - 2 Jan
K Hotel Douala

About this property

Krystal Palace Douala

Luxury hotel with 2 restaurants and a full-service spa
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas is provided, as well as free self parking, free airport pick-up, and a free manager's reception. Additionally, 2 bars/lounges, 2 coffee shops/cafes, and a conference center are onsite. Change of towels is available on request.
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay movies.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
During your stay at Krystal Palace Douala, you'll be within walking distance of Eko Market. Features include free WiFi in public areas, free self parking, and free airport pick-up service.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include 2 restaurants, 2 coffee shops/cafes, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body wraps, or body scrubs at SPA Krystal
  • Services include a concierge, luggage storage, and wedding services
  • Within a 15-minute walk of Eko Market and La Nouvelle Liberte
  • Free airport pick-up shuttle service
Krystal Palace Douala offers its guests a full-service spa and an outdoor pool. There are 2 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, gift shops/newsstands, and coffee/tea in a common area are also featured at the luxury Krystal Palace Douala. A shuttle from the airport to the hotel is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Douala hotel.

The hotel hosts a free manager's reception daily.
Krystal Palace Douala has 2 restaurants on site.

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: EUR 22 for adults and EUR 16 for children
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Conference centre

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hospital bed available
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Palace Douala

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Krystal Palace Douala offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number RC/DLA/2009/B/763

We should mention

  • Pool access available from 6:30 AM to 8:30 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Krystal Palace Douala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 0 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Micael, Forney

Stayed 2 nights in Aug 2024

10/10 Excellent

Chenwi

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Nicolas

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalesiboh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023