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Hôtel Bano Palace

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Bano Palace

Outdoor pool, pool umbrellas
Senior Suite
Junior Suite
Gym
Junior Suite

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Gym
  • Pool
  • Laundry

Explore the area

Map
Rue Drouot Face Lycée d'Akwa, Douala, 12449
  • Eko Market
    11 min walk
  • La Nouvelle Liberte
    15 min walk
  • Cathedral of Saints Peter and Paul
    20 min walk
  • Douala (DLA-Douala Intl.)
    33 min drive

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite

Senior Suite

Senior Suite

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ONOMO Hotel Douala

Pool
Free airport shuttle
Pet-friendly
Parking included
4.4 out of 5, Excellent, (111)
The price is €111
for 1 room
includes taxes & fees
5 Jan - 6 Jan
ONOMO Hotel Douala

About this property

Hôtel Bano Palace

Hotel in Douala with free valet parking and airport shuttle service
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hôtel Bano Palace offers 80 accommodations with minibars and safes. Rooms open to lanais. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Douala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages.
During your stay at Hôtel Bano Palace, you'll be within walking distance of Eko Market. Free WiFi in public areas, free valet parking, and a free roundtrip airport shuttle are available.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy African cuisine while dining at Motchom
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • 11 minutes by foot from Eko Market and a 1-minute drive from La Nouvelle Liberte
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
Hôtel Bano Palace offers its guests an outdoor pool, a health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Hôtel Bano Palace. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 3-star Douala hotel is smoke free.

Motchom - This restaurant specializes in African cuisine.
24-hour room service is available.

Languages

Afrikaans, Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free 24-hour return airport shuttle
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Motchom

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Pool umbrellas
  • Terrace

Spa

  • Massage - sports

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: XAF 10000 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: XAF 3000.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: XAF 10000 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hôtel Bano Palace offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bano Palace
Bano Palace Douala
Hôtel Bano Palace Hotel
Hôtel Bano Palace Douala
Hôtel Bano Palace Douala
Hôtel Bano Palace
Hôtel Bano Palace Hotel Douala

Hôtel Bano Palace Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 10 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ousmanou Oumarou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked
Stayed 10 nights in Feb 2024

8/10 Good

Philippe M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it to anyone willing to stay in the main city for some days.
Stayed 1 night in Feb 2024

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
My stay was very good. The most impressive part of my stay was just how professional and helpful the staff was. They went out of their way to accommodate any of my requests.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is a strictly average hotel.It is old,smells bad and service is rather poor. Breakfast is very poor.
Stayed 3 nights in Apr 2019

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard rooms are small but adequate for a short stay

10/10 Excellent

Steve, Utah - USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel met and exceeded our needs. Good choice.
We visited Cameroon for 2 weeks. We stayed at this hotel the last 2 days of the trip and were very pleased. Many other hotels we used were really poor. The Hôtel Bano Palace was a pleasure and the shuttle to the airport was great. The pool was clean and nice, a cocktail by the pool made for a nice evening. Thumbs up by our family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.

2/10 Terrible

Alain, Port au prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
My disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me! Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10. the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Nice hotel but location bad and staff need improve
Nice new hotel with good rooms but location is bad and staff at reception not interested in guests or their problems, free wifi is zero wifi since it doesn't work, restaurant took 1 1/2 hours to serve WRONG meal. DO NOT RECOMMEND

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in town
nice experience hotel is clean i have loved my stay in the hotel

8/10 Good

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était OK
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propreté et service irréprochables
Stayed 3 nights in Mar 2021

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Stayed 2 nights in Oct 2020

4/10 Poor

luis jose

Disliked: Property conditions & facilities, room comfort
Fraude, demasiado caro.
Ustedes me enviaron conformación de la reserva e informaban que la habitación tenia 32 m2 y vistas a la piscina: El hotel NO TIENE PISCINA Y LA HABITACIÓN, INCLUIDO el BAÑO, NO LLEGA A 15 m2 A la legada no encontraban la reserva ?!?!?!
Stayed 2 nights in May 2019

8/10 Good

jean luc

Liked: Cleanliness, staff & service
La chambre était réservée pour deux avec petit déjeuner compris et nous avons eu la mauvaise surprise de nous entendre dire qu'un seul petit déjeuner était compris!!! Bizarre isn't it??? Wifi impossible à connecter dans les chambres!

10/10 Excellent

Alain, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Hôtel très bien situé avec un personnel très bien intentionné.

4/10 Poor

Lagos, Nigeria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible bed,Terrible mattress !!!!! can not sleep
Terrible bed,Terrible mattress !!!!! can not sleep at all !!!