4/10 Poor
Verified traveller
Business traveller
5 Oct 2024
Disliked: Cleanliness, staff & service, room comfort
Style over substance: poor service, broken basics
After check-in, my keycard didn’t work. It’s a long walk back to reception with a heavy backpack. Staff at check in and check out in were the most disinterested I’ve had in a long time.
The room was hot, but so is Doha, and I thought perhaps they’d turned off the air con while it was vacant. But when I came back later in the evening, and waited a while, it was unchanged. Engineering came and tweaked it — past 11pm at this stage. It improved, but never went before 21.7°C, even when set much lower.
I wanted some cold water in the hot room. But it turns out that the fridge was broken too. Thankfully the air con engineers confirmed, and they came back to replace it.
I haven’t had any miniature toiletries in a hotel for a while. It was tough to unscrew them while wet. Having used most of two bottles, I put the whole set in the bin, in case they wouldn’t be replaced.
The next day, they weren’t replaced. I had nothing after coming back from the gym. I called the “butler”, but they did nothing for five hours, when I called again. Then someone came with a full set.
One night they didn’t replace the face towels. On another they didn’t replace the hands towels. On one occasion the bath sheet was ratty and frayed.
WiFi was okay but doesn’t reach the balcony. The TV would occasionally lose signal, when on Al Jazeera.
Lighting options are great. The room wa huge. The bed was good.
The gym was very good. Al Sufra restaurant too, including service. The Public House was okay.
Verified traveller
Stayed 4 nights in Sep 2024