4/10 Poor
mtume
26 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Apon checking in we thought everything would be great based on how beautiful the outside grounds were and the hotel lobby. Then we went onto the room, it was a mess, old food on counter (rice) hair on counters and worse of all hair on bed and pillows. The mattress and pillows are horrible lumpy and saggy. When we went down to front desk to complain the agent seem to not care. We asked for a manager and was told he would not be in til 11am it was 1045 and the agent did not offer to have the manager contact us once arrived. The next day we went to front desk to ask for paper towels the agent states there should have been a roll in your room. There was less than a half roll however we used it cleaning the room the day before since our room was dirty apon checking in. At this point we have decided not to speak with a manager just leave a review and never stay there again. Be aware the breakfast is not that great and if you are eating low carb or healthier there's no options.
mtume
Stayed 3 nights in Aug 2024