2/10 Terrible
Goyals
15 Dec 2024
Disliked: Cleanliness
Horrible Stay – Neglected Property and Incompetent Management
Our stay was a disaster from start to finish. The house was infested with roaches, the master bathroom leaked into the kitchen below, and the second upstairs bathroom was unusable due to dog hair clogging the drain. The pool was dirty, the golf cart was rusted and non-functional, and even the towel bar fell off when touched. The entire property is in a state of neglect and desperately needs repairs.
Basic amenities were completely missing—no soap, shower gel, dishwasher soap, or even salt and pepper. We had to make a grocery run just to take a shower. There were no extra blankets to deal with the freezing temperatures downstairs, caused by the thermostat being located upstairs. The TV remotes didn’t work initially because they were missing batteries and battery covers.
The check-in and check-out process was equally frustrating. The instructions didn’t match what was listed in the house versus the website. We waited 30 minutes outside just to get in the house. Because the code was changed and we were never informed.
Goyals
Stayed 3 nights in Nov 2024