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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Exterior
Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View
Free daily buffet breakfast
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Housekeeping
  • Pet-friendly

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    3 min drive
  • Buccaneer Arena
    7 min drive
  • Castaways Bar & Grill
    2 min walk
  • Des Moines, IA (DSM-Des Moines Intl.)
    30 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park and an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Ramada Tropics Resort & Conf Center by Wyndham Des Moines. During your stay, you'll be within walking distance of Merle Hay Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Splash around at the water park with a waterslide or swim in the indoor pool
  • Amenities include a 24-hour business center, meeting rooms, and a conference center
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Iowa Gold Star Military Museum and 7 minutes from Buccaneer Arena
  • Dogs welcome for a fee
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This Urbandale hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/games room
  • Indoor pool
  • Water park access

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Spa tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

6.2
Rating 10 - Excellent. 62 out of 273 reviews" "
Rating 8 - Good. 53 out of 273 reviews" "
Rating 6 - Okay. 59 out of 273 reviews" "
Rating 4 - Poor. 40 out of 273 reviews" "
Rating 2 - Terrible. 59 out of 273 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool area
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that I it was quiet
Stayed 2 nights in Aug 2024

8/10 Good

John

Stayed 1 night in Aug 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very day we had to go to desk and get key activated. Maid service was terrible took our towel never replaced them.Elevator was out of order. No breakfast on Monday was supposed to from 6:30 to 9:30. Hair dryer didn’t work. Hot water didn’t always work.The mold on doors was terrible. I have stayed at Ramada motels before they were always great but this Ramada was horrible
Stayed 3 nights in Sep 2024

4/10 Poor

Tina

Stayed 2 nights in Aug 2024

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service
Needs some more improvement
Stayed 2 nights in Aug 2024

8/10 Good

Stephanie

Stayed 4 nights in Aug 2024

2/10 Terrible

Ceaonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty. They have ants 🐜. We had to be moved to another room because the ants were all over the floor. We left our bags in our car because we didn't feel comfortable having them in our room. When we went to inform the staff of the issue we were told we had to wait for her to finish doing her audit to be moved to another room. The next room was dirty beyond belief. The best part of this resort was the pool. When it was time to check out they refused to give us a receipt that's a whole other issue. We will not patronize this business again. Enjoy your stay do NOT eat in your room.
Stayed 2 nights in Aug 2024

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness
The room was clean, and beds comfortable. Night staff at the front counter was not great, but morning staff were polite. There is a lot of moisture throughout the property.
Stayed 1 night in Aug 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The suite was spacious and the bed was comfy, but the carpet was worn and in rough shape. We were there for the water park and the kids loved it! The food onsite was mediocre, but convenient. Overall a good stay for one night considering that this is a 3 star hotel.
Stayed 1 night in Aug 2024

4/10 Poor

Crystal

Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Staff was wonderful
Stayed 1 night in Jul 2024

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not worth it for the waterpark
We booked this hotel specifically for the waterpark, being that we were visiting from out of town and thought it would be a great way to spend time with family. Tl;dr on this review is - if your expectations are low and you don't experience sensory issues, this is probably fine. *The Waterpark* When we arrived, it was a Saturday - the waterpark was packed and the lifeguards were fairly attentive. The park fixtures had definitely seen better days, and were showing signs of disrepair (peeling paint, parts repaired with duct tape); however, the staff was cleaning regularly. Our final day there, the waterpark was closed because of no lifeguard staffing. My frustration with this was not because of it being closed, but because of how it was communicated- which is that it wasn't. We found out by overhearing the staff telling another guest asking about waterpark hours for the day. Nothing had been texted to guests or posted on pool entrances, etc. I just kept thinking, what if you booked this hotel for today only, showed up with your family excited to spend time at the waterpark, only to find out it was closed. *The Rooms* Poorly maintained, poorly upkept. There were hunks out of wood funiture, deep staining on fabrics, walls, and ceilings, and the room smelled strongly of smoke even though they were non-smoking rooms. *Breakfast* There was free breakfast at the on-site restaurant. The food was meh, and the restaurant space itself left much to be desired (one word: sticky).
Stayed 3 nights in Aug 2024

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
Shower didn't work in the riom sounded like pipe busted in the wall so we changed rooms then that one reeked of straight Mold. Sobwe asked for another one... this one had no phone in it and the hairdryer didnt work but by that point we were exhausted and stayed put... Seems like theres alot of things short cutted there. No welcome book W/ list of phones # and Restaurants. The pizzaria
Stayed 1 night in Aug 2024

6/10 Okay

Alison

Travelled with family
Liked: Staff & service, amenities
This hotel is a good choice for families on a budget traveling with young children. The pool was great and the staff are very friendly. The hotel rooms are older but the beds and pillows are comfortable.
Stayed 2 nights in Aug 2024

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a period of transition and has a long way to go.
Stayed 1 night in Aug 2024

10/10 Excellent

Courtney

Liked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Room comfort
It's alright.
The hotel shows its age. They have done a remodel and the bathroom was nice. But, due to the nature of having a water park in the middle of the hotel, you can tell they battle moisture issues. Huge fans were blowing down the hall the entire time we were there. The breakfast was not great, with only one waffle maker working, and the juice dispenser was inoperable. So, they brought out jugs of juice, and it was a brand I've never heard of. The options were pancakes, sausage links, and hash brown patties, along with a waffle (if you were willing to wait). You could also tell that staffing was an issue, as it often took a while for food or drinks from the restaurant. It also took a while for the staff to get around to cleaning things, so tables were often sticky. The redeeming thing was the water park. The kids had a blast and we enjoyed the adults only hot tub.
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast... pool/water park is perfect for kids 3-10
Stayed 1 night in Aug 2024

6/10 Okay

Ashlea

Travelled with family
Okayish place to stay….
The pool area was great. The one pool wasn’t open when we checked in but by the time we got to the pool area it was open. My kids really showed themselves. Now the hotel & restaurant itself could use some cleaning & updating. Went to Boss pizza & chicken for supper. Food was ok. We’ve had better but also had worse. Menus need updated. Prices do not match what you are charged. I feel like a good deep clean, some renovations this could be a better place.
Stayed 1 night in Aug 2024

4/10 Poor

Elizabeth

Stayed 1 night in Aug 2024