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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Desk, soundproofing, iron/ironing board, free cots/infant beds
Bar (on property)
Suite, 2 Queen Beds, Non Smoking, Pool View
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Pet-friendly
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Des Moines Community Playhouse
    ‪9 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

7.6 out of 10
Good
(12 reviews)
  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park and an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Ramada Tropics Resort & Conf Center by Wyndham Des Moines. During your stay, you'll be within walking distance of Merle Hay Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Splash around at the water park with a waterslide or swim in the indoor pool
  • Amenities include a 24-hour business center, meeting rooms, and a conference center
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Iowa Gold Star Military Museum and 7 minutes from Buccaneer Arena
  • Dogs welcome for a fee
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This Urbandale hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/games room
  • Indoor pool
  • Water park access

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Laundry facilities
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Spa tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

6.2
Rating 10 - Excellent. 63 out of 293 reviews" "
Rating 8 - Good. 57 out of 293 reviews" "
Rating 6 - Okay. 64 out of 293 reviews" "
Rating 4 - Poor. 47 out of 293 reviews" "
Rating 2 - Terrible. 62 out of 293 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Damarys

Travelled with partner
Liked: Staff & service, amenities
The location is good, the staff was nicer than over the phone and I guess if you are travelling with kids the water park would be great. I didn't like the room in general, smell very bad and everything inside looked old. The keys didn't work most of the time and that could get frustrating. Easy check in and check out. Great parking. I never saw the pizza @breakfast and besides that all they had was yogurt, cereals and granola bars.
Stayed 5 nights in Oct 2024

2/10 Terrible

Heather

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No towels in the pool area hot tub was not hot and didn't work that good
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Stayed 1 night in Oct 2024

4/10 Poor

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-apponted room and large bath.
The rooms are arranged around extremely long corridors which wrap around a central atrium... a very long walk from our room to the reception area which connects to an enormous atrim evoking one of those 70's-era Las Vegas motels a couple blocks off the Strip. Our room, however, was large and comfortable, with one of the best bathrooms we had seen on this long car trip, featuring a large, tiled, walk-in shower, a refreshing change from those slippery bathtubs found in motels all across the country. Convenient location, easy on-and-off Interstate 35/80.
Stayed 1 night in Oct 2024

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Employee checking me in was condescending and altogether rude. Thankfully, the rest of the staff was not like him.

4/10 Poor

Rance

Business traveller
Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

robert

Travelled with family
Liked: Staff & service, room comfort
The cleanliness not great building in rough shape
Stayed 2 nights in Oct 2024

8/10 Good

Joseph

Stayed 1 night in Oct 2024

2/10 Terrible

Amber

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fine. However that was the only thing. Bathroom door didn’t close or latch. Pool shut down early Saturday night. Was going to eat at Boss’ Pizzeria but it was so dirty I am going to call the health department. Lifeguards were LATE and/or didn’t show on Sunday so they only opened half of the pool. (After multiple parents complained.) Continental breakfast was a joke. There was a small selection of cereal with a gallon of milk on ice and the coffee was out. Very disappointed!
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The stay was ok but could use some updates. Beds had bed bugs. My 2 kids woke up bitten by them. My wife informed the front desk and they said they were already aware of it and the general manager won't do anything about.
Stayed 1 night in Oct 2024

8/10 Good

Castine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bad
Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Thank you!
Stayed 1 night in Oct 2024

8/10 Good

Rachell, Eddyville

Stayed 2 nights in Sep 2024

6/10 Okay

Haily

Stayed 3 nights in Sep 2024

6/10 Okay

Haily

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Keys have to be reset everyday to get into your room
Stayed 2 nights in Oct 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Stephany

Travelled with family
Horrible. Would not recommend.
We stayed at your hotel from 9-27 through 9/29. This was as a very poor experience. First, we had mold in our 1st room (#161) when moved to second room (#181) which also had mold and when it was brought to the attention of the check in staff, they sent maintenance and he simply denied that it was mold and wiped it off. First of all mold doesn't just "wipe off" and second rust does not grow on drywall. We were then moved to room 283 (third move by the way). Second the website states a "Buffet" breakfast as well as the check in staff confirming the "Buffett" breakfast. When we showed up Sat morning at 8am for the "Buffet" breakfast, it was pizza which was empty and once it came out was just one pizza, not very "Buffet" now is it. With the amount of people how far do you think 1 pizza will go? Third, the hotel had a very distasteful odor of a mix of old, musty, dirty odor. We frequently visit the Ramada water park hotel in Sioux Falls, SD and have never experienced such an awful stay. The pool had floaties and seemed cloudy, to me that states filtration issues. We picked your hotel so my granddaughter could enjoy swimming and a good stay. Fourth the front desk was asked for a couple extra towels for room #113 which never were delivered so we had to share a wet towel to dry after the shower and we had the maid service please on the door Sat and it was not done. We left 1 day early, staff at front were getting short, snappy, and rude.
Stayed 3 nights in Sep 2024

6/10 Okay

Amy

Travelled with family
Disliked: Staff & service
Over all it wasn’t a bad place to stay. The water park and arcade were really nice but every time you asked the staff a question the answer was “I don’t know it’s not my job” the breakfast was absolutely terrible and only offered burnt breakfast pizza and oranges. When we asked for extra blankets we got told there wasn’t any.
Stayed 1 night in Sep 2024

6/10 Okay

Pam

Travelled with family
Liked: Amenities
Disliked: Staff & service
I was hesitant with all the reviews, but overall, for the price, we had a good stay. Check in: we did online check in that was sent to us, but still had to wait in line in the lobby for keys and our room was not ready at check in time. They finally found us a different room. I can tell you one woman was down there upset as she found bedbugs and none of the staff knew what to do or would try to accommodate her. Another man was upset no one had come to see if he needed his room cleaned for 3 days and was told he needed to hang a sign outside his door, which no one gave him. Our room: it was clean and there was a staff member checking on it when we arrived. The hallway smelled of marijuana, but that really is not their fault, but not sure if anyone addressed it either. Someone else told me later their room had rose petals on the floor and food in frig, so not always clean. Waterpark: crowded (but again, not their fault), but still places to play. Hot tub for adults only but jets did not work. Breakfast: in the bar area and it consists of breakfast pizza, a bowl of fruit, juice, and coffee. Not a lot of choices, but overall good. They had trouble keeping up on the pizza with as many people in there to eat. I think this hotel could be really nice, but I feel maybe Ramada needs to step in, train the employees better, It is cheaper than many around the area and has more to do in the hotel. You will take your chances staying there.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The employees
It was a fun place and comfortable enough, but the people working the front desk were horrible. Rude, unhelpful, uncaring, and lazy. The life guards were the only ones there doing their jobs.
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the waterpark. Plus it has a bar!
Stayed 1 night in Sep 2024

4/10 Poor

jerry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom door, shower and toilet were broken. There was mold on the lampshades and the sheets constantly fell off the bed. the pool was fun but full of rowdy kids making it impossible to actually go swimming. they said it had breakfast but it was just one warmer of subpar pizza and a nasty juice machine. it had good ideas i love the decor but it was just a little bit broken/janky
Stayed 2 nights in Sep 2024

2/10 Terrible

Peggy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was absolutely terrible! We encountered bed bugs and the staff refused to take any action. Despite our patience, they did not offer to change our room, and they neglected to assist with the necessary treatment of our clothes. We were left waiting for an unreasonable amount of time while they "figured things out". Additionally, the breakfast buffet only offered unpleasant cold pizza and coffee. Overall, it was an extremely disappointing experience with an unhelpful front desk. We will not consider returning in the future.
Stayed 2 nights in Sep 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugh
Mold, out dated, pool barely open.
Stayed 3 nights in Sep 2024