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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Exterior
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Val Air Ballroom
    ‪9 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

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Pet-friendly
Parking included
Free WiFi
Air conditioning
3.6 out of 5, Good, (1002)
The price is €69
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Sonesta Essential Des Moines

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Des Moines hotel in Lovington with free breakfast and a 24-hour business center
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • Just a 3-minute drive from Merle Hay Mall and a few minutes from Pioneer Hi-Bred Headquarters
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee/tea in a common area

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station
  • A meeting room

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 238 out of 754 reviews" "
Rating 8 - Good. 263 out of 754 reviews" "
Rating 6 - Okay. 139 out of 754 reviews" "
Rating 4 - Poor. 56 out of 754 reviews" "
Rating 2 - Terrible. 58 out of 754 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nataliya

Liked: Cleanliness, staff & service
Good stuff, avoid swimming pool
Stayed 3 nights in Oct 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was good except the first night, we didn’t have any cable. But it did get fixed the second day
Stayed 2 nights in Oct 2024

6/10 Okay

Regan

Disliked: Cleanliness
no
Stayed 1 night in Oct 2024

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all!
Stayed 1 night in Oct 2024

6/10 Okay

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there on 3 previous occasions with excellent results but stayed this time specifically to view a game and tv was out of order. Should have asked for a discount.
Stayed 1 night in Oct 2024

8/10 Good

Sahr

Liked: Cleanliness, staff & service, amenities
Good place
Stayed 1 night in Oct 2024

6/10 Okay

Joe E

Stayed 1 night in Oct 2024

4/10 Poor

Hazel P

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just ok didn't like the noise of other guest on the same floor i believe they are arguing in the middle of the night and very early in the morning/when we came outside the parking lot by the side it was pitch black not even 1 light was open because we wanted to leave at 6 am to put all our stuff out to the car we had to go to front offices and let them know finally the guy at the front office turn it on/ the whole floor on hallway was all an even and making noise.its just ok.
Stayed 1 night in Oct 2024

6/10 Okay

Erin

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Gina, Saint Ignatius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for overnight on the road stay.
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family
Room was fine. Their charge for a dog was higher than what was stated on this site.
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel the staff was very helpful and welcoming.
Stayed 1 night in Oct 2024

4/10 Poor

Nadine, North St. Paul

Travelled with family and small children
Liked: Cleanliness
Awoken at four am to a couple fighting loudly and physically outside our door. Tried to call front desk and phone wasn’t connected. Used my cell and the guy said he saw it on the cameras and that I could call cops if I wanted. He never did anything but watch the cameras so fifteen minutes more and they are now pounding on my door waking up my kids and so I called the cops.
Stayed 1 night in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Sep 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to while passing through. The front desk staff is always so kind, and the complex is clean enough for what you pay. There are some cosmetic fails (peeling paint, random abandoned desk phone on bed) but if you don’t focus on the negative, there is so much positive!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to interstate
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Yes very good
Stayed 1 night in Sep 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was friendly and efficient. I had a small trailer and they were happy to provide additional parking for me. The room was large and the bed was very comfortable.
Stayed 1 night in Sep 2024

8/10 Good

Faye

Travelled with family
Liked: Staff & service, amenities
Room had lots of updates despite being an older building. Staff called me the day of my reservation to confirm what time we planned on checking in. There is lots of highway noise, but turning on the fan helped drown it out. The bathroom did not have an exhaust fan which left the whole room feeling damp and sticky throughout our stay Tile,counters, & sink, had been updated, but tub itself was missing enamel and rusty in spots. Light switch plate was caked with years of grime. There was stayover service provided and new towels were brought in daily. Breakfast was average for a 2 star hotel and heads-up they do not allow you to bring it back to your room to eat. Pool towels were provided and plentifully stocked. Bath towels were an average mix of brand new with threadbare/stained towels. Wires were hanging out of the wall above the bathroom light and the ceiling was flaking, but shower was hot and had good pressure. Toilet was very clean and in good working order. Overall, I would stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had these reservations for 7 weeks. Unfortunately the quiet rest we expected back at that time was overrun with 168 band competition participants. The first night the LOUD noise above us went on until after 12 midnight. We mentioned it to the chaperons at breakfast the next morning and they stated they would take care of it. Our 2nd night had the noise begin at 9:38 and we finally went to sleep at 10:20 while it still continued because we were that tired from the night before. The facility definitely is not sound proof and when they stomped their feet or perhaps jumped back and forth between the beds, the walls creaked as well as the ceiling. It was a big disappointment this time because of who was staying there and not because of the property. We will stay there again just as we have many times before, but . . . . - hopefully we will not see a repeat offense. A good night's sleep is important in keeping alert when you drive the next day or your customers may not get the chance to return.
Stayed 2 nights in Sep 2024

2/10 Terrible

Kyrstin

Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was not great. The room smelled of a moldy washer. The first room I was in had dog pee in various spots on the floor. The bed may or may not have been made with fresh sheets. There was trash already in the trash can. We did request a new room second room had brown ring that was not wiped on bathroom counter. Mold starting to grow in spots on the wall and in between the cracks of the headboard. Both rooms had moldy bathroom ceilings. All around bummed about the whole experience and wish I could get my money back and I would have slept in my car. I do have photos but this won’t let me add the photos for some glitch reason.
Stayed 1 night in Sep 2024

2/10 Terrible

Destiny

Travelled with family
Liked: Amenities
Disliked: Staff & service
Bad staff who do tend to customer needs
Stayed 2 nights in Jul 2024

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service
Clean, good beds and towels, tv didn’t work, door closet broken, no phone to call desk, outside door didn’t lock, no fan in bathroom
Stayed 1 night in Sep 2024

6/10 Okay

Samantha

Travelled with family
Liked: Amenities
We had a good experience
Stayed 1 night in Sep 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024