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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, pool loungers
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Breakfast included
  • Air conditioning

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪11 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and a 24-hour business center
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • 8 minutes by car from Drake University and 11 minutes from Wells Fargo Arena
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 806 reviews
Rating 8 - Good. 271 out of 806 reviews
Rating 6 - Okay. 146 out of 806 reviews
Rating 4 - Poor. 61 out of 806 reviews
Rating 2 - Terrible. 67 out of 806 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Harmony

Disliked: Cleanliness, property conditions & facilities
Floors were dirty and looked like they hadn't been vaccuumed or swept for a while.
Stayed 1 night in Dec 2024

10/10 Excellent

Adrianna

Stayed 1 night in Nov 2024

6/10 Okay

Bria

Travelled with family
Liked: Staff & service
This was a nice pet friendly hotel. Comfortable and clean. The sink wouldn’t drain and the parking lot was a sheet of ice with no salt applied
Stayed 1 night in Dec 2024

2/10 Terrible

Chayla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were not changed on the beds, they switched me rooms and the other sheets were dirty too. There looked like a buger on the wall by the heater.
Stayed 1 night in Dec 2024

10/10 Excellent

Vicki

Stayed 1 night in Nov 2024

8/10 Good

David

Stayed 1 night in Dec 2024

2/10 Terrible

Tia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is very rude. Was banging on my door 10:30am before check out demanding I open my door to let her in the room
Stayed 1 night in Dec 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had not even been set up at 6:40 when it was supposed to be available at 6:30. My medication needed to be taken with food and since this has NEVER been a previous issue, I was not prepared for nothing present.
Stayed 2 nights in Dec 2024

6/10 Okay

Troy

Stayed 1 night in Nov 2024

6/10 Okay

Takoda

Business traveller
Disliked: Cleanliness
Stains in the carpet, lampshades and dirty ceilings
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid. Bad Service.
Party was happening in the room next door from 3-5 a.m. Front desk employee admitted to only calling the offending room twice when we complained 4 times. Left the hotel at 5 rather than try to get any sleep. Woke my child up as well.
Stayed 1 night in Nov 2024

10/10 Excellent

akshay

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Lucas

Liked: Staff & service, property conditions & facilities, room comfort
Great service, good hotel
It's a great stay while on a budget, if you're expecting a 5 star stay at a place thats like 40 bucks a night then you're the problem not the spot. They did great for their price, service was great, very nice staff, room had some dust but was clean, breakfast wasnt anything great but it gets the job done. We had an issue with our fridge and they just instantly no questions asked gave us another room that was close by. Definetly will go again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jerimiah

Stayed 2 nights in Nov 2024

10/10 Excellent

roderic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcoming desk staff were pleasant and very professional. i was made to feel welcomed and appreciated by the kindness and professionalism of the staff in the hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Nov 2024

8/10 Good

Rita, Nevada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I stayed here before, I had a wonderful stay. This was definitely not the same experience. I was awakened several times during the night by the traffic on the interstate. Also a hand rail (safety) in the bath tub would be very helpful. This was the first time I almost lost my balance. The tub area was also dated.
Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
first room did not have a tv (got a different room), second room did not have a chair for the desk, & breakfast was not hot had to microwave to heat up
Stayed 1 night in Nov 2024

6/10 Okay

Shirley

Liked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Heather

Liked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We would not stay here again.
Stayed 1 night in Nov 2024

4/10 Poor

Aimee

Travelled with family
Disliked: Amenities, property conditions & facilities
Smelly
Stayed 1 night in Nov 2024

4/10 Poor

tom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping forgot to clean part of our room. We notified housekeeping in the hallway, they then immediately came in and cleaned it. Staff was very professional and accommodating. Pillows and bed very soft and comfortable. Very impressed for the price!
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Welcomed when arrived. Very friendly.
Stayed 1 night in Nov 2024