4/10 Poor
Sean
Travelled with partner
3 Nov 2024
Disliked: Staff & service, amenities
This mediocre property is unfortunately extremely rigid when it comes to their deposit policy, requiring not only a $150 deposit, which is double the price of the room itself for a night, but they also require a physical credit card for the deposit. No cash, no tap to pay, no digital transactions. In 2024. And this is certainly no Hilton.
I’m sorry, but if I have every penny of your ludicrous deposit, yet I happen to be waiting for a replacement card due to attempted identity theft, and it’s midnight, I’m exhausted, and nowhere on any website is this unaccommodating policy clearly noted, and I am stiffly disallowed from checking in, your establishment is unequivocally classist. Following that, I had to not only book a different hotel for the day prior (since it’s after midnight), which requires a live phone conversation, but I had to learn in said conversation that the rude front desk agent had already cancelled my reservation, despite being told I was working on a solution. Not only does that leave the pending reservation charge active on my only working card, but once I had booked my other hotel, I had to call the original booking service and have them call the hotel to request a cancellation approval to reverse the fee, if it’s non-refundable.
Rudely enforcing arbitrary rules that specifically exclude people without access to certain payment methods is shameful practice, and not how any lodging facility should be run.
Ostentatious, Impolite, Obnoxious.
Sean
Stayed 1 night in Oct 2024