4/10 Poor
Katelyn
Travelled with partner
1 Oct 2024
Disliked: Property conditions & facilities
Very disappointed. When we first arrived, we had difficulty finding the place to begin with. It is within an apartment building and there are no signs identifying that it is the hotel when you are driving by. They also require you to pay $50 per night for parking. We came from out of state and had a rental car. I asked prior to coming if I could still reserve a spot without having the car information. I was assured that I would be able to reserve parking once I got the rental car information. Once I got the car, I tried to reserve a spot and the system said that none were available. We inquired about the parking situation upon arrival and there was no staff from Mint House. There were staff from the apartment building, and said they would contact the on-site staff member, but never got a response so we had to figure out a different parking option on our own. The entire stay there were no staff members around to help with any issues that we were having. The room had a terrible smell, the bathroom door would not latch closed, and there were construction noises going on above our room. At one point, one of the number buttons on our door was sticking so we were unable to put in our code to enter our room. We came down to the desk in hopes of finding any staff member that could help, but no one was there. We called the help line and they said they would contact the on-site staff for help. Once again, the on-site staff was not answering and we had to fix the problem on our own.
Katelyn
Stayed 3 nights in Sep 2024