The front desk staff was friendly and helpful, but this room was in very poor condition. the drawer on the nightstand fell apart when opened, the cabinetry was old and damaged, there was no blanket included for the hideabed, the bedding was only in fair condition. The hideabed frame was broken with springs sticking out. There were no hand towels included in the room, only bath towels and wash cloths. Had to go ask for soap at the front desk. The shower strength was an absolute joke, I couldn't have washed my hair if I wanted too. We will definitely not be staying here, or at any Extended Stay America hotels again.