"This hotel is OK, close to Delhi airport, the room was large and comfortable. The food (room service and breakfast) is poor. Some staff members were O ... " More
7 Jan 2019 by Vishnu Kumar Singh
Dear Guest, Warm greetings from all the team at Taurus Sarovar Portico. On behalf of the management of Taurus Sarovar Portico, I would like to thank you for staying with us. At Taurus Sarovar Portico we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As a result of our shortcomings, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such, I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove to you, that what you have experienced during your recent stay is not our normal service levels at Taurus Sarovar Portico. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you,