2/10 Terrible
Melissa m.
10 Jan 2022
Disliked: Cleanliness
Very Dirty
Drive from SWFL with family to go to Universal and hang out with family for a few days-My family and I checked in later in evening. We arrived to what looked to be a nice home in a gated community. House was filthy, 4 towels for a 5 bedroom 4 bath home. 2 towels in down stairs master was folded Wet. No kitchen rags or towels, no liquid soap or soap of any kind in entire house. Floors hs not been sweeped Or mopped. Pancake syrup, I assume, in kitchen floor. Stove top was disgusting. Patio doors looked to have been wiped down with a wet cloth-smeared everywhere carpets upstairs were filthy stained and had not been swept. Bed sheets were so wrinkled and beds-well there was no way I would have later my head down on the pillows. I took photos of everything on the floors. To top it all off-I tried turning on the hot water in kitchen to wipe down counter with the wet bath towel and there was NO hot water-husband checked breaker and it kept kicking breaker off. So at 9 pm we were having to drive 30 minutes out this highly traffic 2 lane road to go to Stay in a Marriott-luckily my husband is a Titanium Plus member and they were able to assist us in finding 5 hotel rooms for 2 days. I have to say owner was quick to refund me the money and it was very easy to communicate with him. If you were on a budget or had little money to spend-this would have been a nightmare for someone. Sad, this was a nice house. Owner was easy to connect with but needs a much better house manager-cleaning crew!!
Melissa m.
Stayed 3 nights in Dec 2021