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Comfort Suites The Colony - Plano West

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Comfort Suites The Colony - Plano West

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking
Garden
Indoor pool
Exterior
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • Breakfast included
  • Laundry

Explore the area

Map
4796 Memorial Dr, The Colony, TX, 75056
  • The Colony Five Star Complex
    10 min walk
  • Grandscape
    17 min walk
  • Andretti Indoor Karting & Games The Colony
    4 min drive
  • Dallas, TX (DAL-Love Field)
    37 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

Desk, blackout curtains, iron/ironing board, free WiFi

1 King Bed, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

Desk, blackout curtains, iron/ironing board, free WiFi

2 Queen Beds, Suite, Nonsmoking, Accessible

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 1 KING BED NON SMOKING

Desk, blackout curtains, iron/ironing board, free WiFi

SUITE, 1 KING BED NON SMOKING

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

Desk, blackout curtains, iron/ironing board, free WiFi

SUITE, 2 QUEEN BEDS. NON SMOKING

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Room

Clarion Hotel The Colony - Plano West

Pool
Pet-friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (1000)
The price is €81
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Clarion Hotel The Colony - Plano West

About this property

Comfort Suites The Colony - Plano West

Hotel in The Colony with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite.
Comfort Suites The Colony - Plano West offers 71 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Comfort Suites The Colony - Plano West, you're just a quick walk from The Colony Five Star Complex. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • 7 minutes by car from Stonebriar Centre Mall and 8 minutes from Ford Center at The Star
  • Pets welcome for a fee
Comfort Suites The Colony - Plano West offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 2 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 540 square feet (49 square meters) and includes conference space. The business-friendly Comfort Suites The Colony - Plano West also features a garden, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This The Colony hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • 24-hour business centre
  • Conference space (540 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 11 2024 to December 31 2024 (dates subject to change):
  • Swimming pool
The property will be renovating from March 11 2024 to December 31 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Stonebriar Mall
Comfort Suites Stonebriar Mall Hotel
Comfort Suites Stonebriar Mall Hotel The Colony
Comfort Suites Stonebriar Mall The Colony
Comfort Suites Colony Plano West Hotel
Comfort Suites Plano West Hotel
Comfort Suites Colony Plano West
Comfort Suites Plano West
Comfort Suites The Colony - Plano West Hotel
Comfort Suites The Colony - Plano West The Colony
Comfort Suites The Colony - Plano West Hotel The Colony

Comfort Suites The Colony - Plano West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 121 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I really appreciate the security that the facility gives.
Stayed 7 nights in Sep 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Trish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay after I booked on-line. Sadly the hotel had a strong odor once you entered and throughout the building.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falsely advertised room amenities
Booked a room with a suite jacuzzi, I thought once I got to my room and there was no jetted tub that I was just accidentally sent to the wrong room. Called the front desk to let them know about the mix up and the man said “I don’t know why they advertise a room with a jacuzzi in it. We don’t have any of those here.” No apology. No offer to cancel and refund. That was the entire conversation. He could not have cared any less and made it very clear that he wasn’t going to worry about it once we hung up. Called customs support and received basically the same answer. Non refundable room- which I would understand Except for the fact that the room I booked doesn’t even exist. The entire situation does not sit right with me. The front desk didn’t CARE and the customer service agent “couldn’t” do anything about the issue. I asked for a credit so that I could immediately find other lodging, that wasn’t an option apparently. She said she could cancel the booking and ask for a refund, but it wasn’t a guarantee that I would get my money back. Carpet torn up, water was brown, more than half the channels didn’t work on the TV, front desk agent no help at all, ac didn’t get cold, just a lot of upkeep needs to be done and the listing needs to be removed or hotels.com need to stop working with this location.
Stayed 1 night in Sep 2024

4/10 Poor

Bertha

Travelled with family
Disliked: Staff & service, property conditions & facilities
Water issues in bathtub. I was offered a plunger to make my own repair.
Stayed 2 nights in Sep 2024

8/10 Good

J

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Sanjuanita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks are deceiving
The pictures of the hotel are deceiving. The bathroom sink is in your room and not the bathroom. There was a picture in our bathroom that looked like it had mold on the frame. You could tell that my room had some water damage by the ceiling. You couldn't block the sunlight with the curtains. Last but not least there was a cockroach in the area where you get your syrup. I notified the front desk immediately and after waiting five minutes I left. I would NEVER stay at this hotel again. We didn't have regular pillows for our bed. We had 6 throw pillows as our pillows. DISAPPOINTED. NEVER AGAIN!
bathroom sink in the room instead of bathroom.
sink across from the bed
Is that mold?
this is the syrup dispenser.
Stayed 2 nights in Sep 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
The curtains on the window had MOLD on both panels. When I brought it up to the front desk all he said was “ok” No sorry or an offer to make things right. The were also stains on floors of the bathroom.
Stayed 1 night in Sep 2024

2/10 Terrible

Le

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
First of all the door would not shut. The only way to be was safe was by locking the deadbolt from the inside. Doorknob was useless. If I left the room, it was not secure. Second the toilet didn't work and there were no smoke detectors in the room. As I was a late arrival, I had no choice but to stay the first night. They said repairs would be made by the second night, however no one entered the room and did anything . I know this because I left money on the nightstand and it was still there. So were all the problems. All I saw was the night manager both night and day and he didn't seem to care at all about my safety. Or that nothing was done. His reply was I told the day man. Had I felt safe, it would have been tolerable. But as it was, NOOO. I did NOT stay the second night.
Stayed 2 nights in Sep 2024

6/10 Okay

Ethan

Stayed 1 night in Sep 2024

2/10 Terrible

Keriann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Refael

Stayed 2 nights in Aug 2024

6/10 Okay

Kimberly

Business traveller
Disliked: Cleanliness, amenities
Shower was not clean & hair was all over it
Stayed 1 night in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Older property but still kept fair.
Stayed 1 night in Aug 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Stay at this Hotel
The worst experience! The worst management! Dont stay at the hotel. They dont care about you,. . . I booked a jacuzzi suite for my wife and I. Cone to find out its not operable, yet they still sell the room. They wouldnt refund my money nor hotels.com would do anything regarding it.
Stayed 1 night in Aug 2024

8/10 Good

Siladitya

Travelled with family
Liked: Staff & service
The staff and front desk service were excellent. However, the property overall was disappointing. There was a broken mirror, and I had to change rooms due to a strong smoking odor. Additionally, the pillows were uncomfortable and seemed smaller than usual, though the staff mentioned they were simply more compressed.
Stayed 4 nights in Aug 2024

4/10 Poor

Shaina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean conditions, needs updates and renovations. As well as pest control
Stayed 1 night in Jul 2024

4/10 Poor

HELEN

Travelled with partner
Liked: Cleanliness
The first room I was given had the door open. The light in the second room did not work and I was told I had to wait for it to be fixed until thevnext day because noone was there to reolace it
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in Jun 2024

4/10 Poor

Mattie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked the room specifically for the jacuzzi in the room. When we got to the hotel they told us no jacuzzi rooms were avalibe because they had been booked solid for months. Even after showing the attendant the reservation they offered no solution to fix thw situation. The room we were given smelled musty and the carpet was wet. They moved is to a second room and it had a rusty nail stuck to one of the magnets in the shower curtain. As if that wasn't enough, the man working the desk at night was totally asleep in one of the lobby chairs when we returned from our night out at 3am. He opened his eyes for a split second, looked at us and when right back to sleep. Bottom line, Stay somewhere else.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Stayed 2 nights in Jul 2024