Candlewood Suites Dallas Plano East Richardson, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites Dallas Plano East Richardson, an IHG Hotel

Exterior
Fridge, microwave, stovetop, dishwasher
Property amenity
Exterior
Studio Suite

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Kitchen
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
2401 E George Bush Highway, Plano, TX, 75074
  • CityLine
    3 min drive
  • McDonald's
    3 min walk
  • Bush Turnpike Station West
    4 min drive
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    30 min drive

Room options

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

Studio Suite

  • Sleeps 2
  • 1 Twin Bed

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About this property

Candlewood Suites Dallas Plano East Richardson, an IHG Hotel

Hotel in Plano with a 24-hour fitness center and a 24-hour business center
This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Dallas Plano East Richardson, an IHG Hotel offers 92 air-conditioned accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. Premium cable television is provided. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Dallas Plano East Richardson, an IHG Hotel. During your stay, you'll be within walking distance of CityLine. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a gift shop
  • Onsite recreation includes a 24-hour gym
  • 13 minutes by car from Galleria Dallas and 8 minutes from University of Texas at Dallas
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. Public spaces have free WiFi. There's an onsite 24-hour business center. A 24-hour fitness center, a terrace, and barbecue grills are also featured at the business-friendly Candlewood Suites Dallas Plano East Richardson, an IHG Hotel. Free self parking is available.

This Plano hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • DVD player
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities

Business services

  • 24-hour business centre

Outdoors

  • BBQ grill(s)
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster
  • Waffle maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Dallas Plano East Richardson
Candlewood Suites Dallas Richardson
Candlewood Suites Dallas Richardson Aparthotel
Candlewood Suites Dallas Richardson Aparthotel Plano East
Candlewood Suites Plano East
Candlewood Suites Richardson
Candlewood Suites Dallas Plano East Richardson Hotel
Candlewood Suites Dallas Richardson Hotel
Candlewood Suites Dallas Plano East Richardson

Candlewood Suites Dallas Plano East Richardson, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 222 out of 444 reviews" "
Rating 8 - Good. 124 out of 444 reviews" "
Rating 6 - Okay. 40 out of 444 reviews" "
Rating 4 - Poor. 21 out of 444 reviews" "
Rating 2 - Terrible. 37 out of 444 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Close to where I was working.
Stayed 1 night in Sep 2024

10/10 Excellent

Jamie

Liked: Property conditions & facilities
The people were great. We had a nice time. Very nice hotel
Stayed 2 nights in Sep 2024

6/10 Okay

Holly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel does not accept cash. It made it very inconvenient because I don’t use credit cards. You also have to pay $100 deposit for your room, and wait 2 days for reimbursement. They also do not have a pool!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay
It was a great stay enjoyed myself
Stayed 5 nights in Jul 2024

6/10 Okay

Travis

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2024

8/10 Good

Deria

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Khue

Disliked: Amenities, property conditions & facilities
Elevator was out of service for 10 days. Had to use the stairs for 10 days on the 4th floor.
Stayed 12 nights in May 2024

8/10 Good

Sudhanshu

Stayed 1 night in May 2024

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was clean. The towels in the shower were only hand towels. I would have walked to the front desk however the elevators were out of service and we were on the 5th floor. This made it difficult since one of the people staying in the room is disabled
Stayed 1 night in May 2024

2/10 Terrible

Andrew

Stayed 1 night in May 2024

2/10 Terrible

Ahmed

Stayed 1 night in May 2024

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Hotel room is spacious, quiet, and comfortable- would be a very comfortable place for a longer term stay. Good location for our needs. Only issue was the elevator was broken for our overnight stay.
Stayed 1 night in May 2024

4/10 Poor

Kirstan

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Baseball weekend
I accidentally booked the wrong area and it felt that way. Not by good attractions. There are 3-4 hotels all together, careful when parking as some spots are designated to other hotels, inconvenient. The entry looks like it should be a back exit, not very welcoming and tucked in. Elevator broke during stay. Towels had a funk smell, had to get new fresh ones. No breakfast or pool, thanks to me booking the wrong one. Kleenex and toilet paper are left in cabinet for you to find, cabinet hadn’t been cleaned in a few. Otherwise, pillows and bed pretty comfy!
Stayed 1 night in May 2024

10/10 Excellent

Jiping

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for business trip!
Stayed 1 night in May 2024

8/10 Good

Jason

Stayed 1 night in Apr 2024

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super clean and looks new. The only issue I have is the smell. I think it comes from the auto misters in the hall. It is a strange smell that is very off-putting. Without the smell I'd give it 5s all around. The staff is really friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in May 2024

10/10 Excellent

Wilmer, Winnipeg

Stayed 2 nights in May 2024

2/10 Terrible

Jacque

Stayed 1 night in Apr 2024

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was nice and modern. Its location was sketchy next to a run down liquor store. The worst thing was the smell in the room. Somebody cooked something terrible in there. It was masked with a deodorant that didn’t help. If the smell wasn’t there it would have been perfect.
Stayed 2 nights in May 2024

8/10 Good

LAURA

Liked: Staff & service
Disliked: Room comfort
Broken
Recliner was broken. Fan that draws air conditioning into the bedroom was broke. Roach in the bathroom. Bed was nice and firm.
Stayed 1 night in Apr 2024

6/10 Okay

Jacqueline

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2024