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Da Nang Mikazuki Japanese Resorts & Spa

5.0 star property

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Photo gallery for Da Nang Mikazuki Japanese Resorts & Spa

View from property
Separate bathtub and shower, rainfall showerhead, free toiletries
4 bars/lounges, poolside bar, beach bar
Executive lounge
4 bars/lounges, poolside bar, beach bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Khu Du Lich Xuan Thieu, Phuong Hoa Hiep Nam, Quan Lien Chieu, Da Nang
  • Xuan Thieu Beach
    ‪1 min walk‬
  • Da Nang Bay
    ‪6 min drive‬
  • Dragon Bridge
    ‪11 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Deluxe Twin Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Twin Panoramic Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Family Room Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Family Room Panoramic Ocean View - Onsen, Water Park Inclusive

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Twin Panoramic Ocean View - Spa Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View - Spa Inclusive

  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Panoramic Ocean View - Spa Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Double Panoramic Ocean View - Spa Inclusive

  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Hinode Double Garden View

View from room

Hinode Double Garden View

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Senior Suite Panoramic Ocean View

  • 140 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Senior Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Senior Suite Panoramic Ocean View - Onsen, Water Park Inclusive

  • 140 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Hinode Twin Garden View

View from room

Hinode Twin Garden View

  • 45 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premium Deluxe Double Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Double Panoramic Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Executive Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Beach/ocean view

Executive Suite Panoramic Ocean View - Onsen, Water Park Inclusive

  • 200 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Executive Suite Panoramic Ocean View

Beach/ocean view

Executive Suite Panoramic Ocean View

  • 200 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Hinode Double Garden View - Onsen & Water Park Inclusive

View from room

Hinode Double Garden View - Onsen & Water Park Inclusive

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

Beach/ocean view

Deluxe Double Panoramic Ocean View - Onsen, Water Park Inclusive

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Family Panoramic Ocean View - Quad room, Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Quad room, Onsen, Water Park Inclusive

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Premium Family Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Onsen, Water Park Inclusive

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premium Family Panoramic Ocean View - Quad room

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View - Quad room

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Premium Family Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Premium Family Panoramic Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Hinode Twin Garden View - Onsen & Water Park Inclusive

View from room

Hinode Twin Garden View - Onsen & Water Park Inclusive

  • 45 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Double Panoramic Ocean View

Beach/ocean view

Deluxe Double Panoramic Ocean View

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Family Room Panoramic Ocean View

  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Ambassador Suite Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Ambassador Suite Panoramic Ocean View - Onsen, Water Park Inclusive

  • 170 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premium Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

Free minibar, in-room safe, desk, soundproofing

Premium Deluxe Twin Panoramic Ocean View - Onsen, Water Park Inclusive

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Ambassador Suite Panoramic Ocean View

Free minibar, in-room safe, desk, soundproofing

Ambassador Suite Panoramic Ocean View

  • 170 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Twin Beds

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Exterior

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  • On private beach
  • Pool
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4.6 out of 5, Wonderful, (1001)
The price is €216
for 1 room
includes taxes & fees
8 Apr - 9 Apr
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About this property

Da Nang Mikazuki Japanese Resorts & Spa

Luxury hotel on the beach, with 3 outdoor pools
At Da Nang Mikazuki Japanese Resorts & Spa, hit the private white sand beach, dine onsite at The Blue, or enjoy a drink at one of the hotel's 4 bars/lounges.
Da Nang Mikazuki Japanese Resorts & Spa offers 342 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Da Nang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, hot springs, 2 outdoor tennis courts, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 3 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 9:00 AM and 7:00 PM.

Our customers tell us they can't get enough of the helpful staff at Da Nang Mikazuki Japanese Resorts & Spa. During your stay, you're just a quick walk from Xuan Thieu Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 indoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a beach bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the water park with a lazy river or swim in the 2 indoor and 3 outdoor pools
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, hot springs, and 2 outdoor tennis courts
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 6 minutes by car from Da Nang Bay and 10 minutes from Han Market
  • Local-area shuttle service available
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Bring your whole family to Da Nang Mikazuki Japanese Resorts & Spa for summer fun including 2 indoor and 3 outdoor swimming pools along with a water park (surcharge).

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Da Nang hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
The Blue - This restaurant serves breakfast, lunch, and dinner.
Karan (Japanese Hotpot) - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Tamahime Sushi Restaurant - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Nami Restaurant - This restaurant specializes in Tex-Mex cuisine and serves dinner only. Reservations are required. Open daily.
Crescent Bar & Café - Onsite rooftop bar. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 400,000 for adults and VND 350,000 for children
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Crescent Bar & Café
  • Karan (Japanese Hotpot)
  • Nami Restaurant
  • Tamahime Sushi Restaurant
  • The Blue

Things to do

  • 2 hot springs
  • 2 indoor pools
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach club
  • Children's pool
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Steam room
  • Water park
  • Waterslide

Family friendly

  • 2 indoor pools
  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Japanese garden
  • On a private beach

Spa

  • 2 hot springs
  • Hot springs open from 9:00 AM - 7:00 PM
  • Hot springs water temperature - 39 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who are not residents or citizens of Vietnam are required to present their passport with a valid entry/exit visa at check-in. Citizens or residents of Vietnam must present their citizen identity card, passport, permanent resident card, or temporary resident card at check-in. All stays are registered with the local authorities.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Da Nang Mikazuki Japanese Resorts & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1942000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: VND 1000000 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 400000 for adults and VND 350000 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: VND 1942000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number Có

We should mention

  • Hot springs access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

The Nature Villas Resort
Da Nang Mikazuki Japanese Resorts Spa
Da Nang Mikazuki Japanese Resorts & Spa Hotel
Da Nang Mikazuki Japanese Resorts & Spa Da Nang
Da Nang Mikazuki Japanese Resorts & Spa Hotel Da Nang

Da Nang Mikazuki Japanese Resorts & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 470 out of 622 reviews
Rating 8 - Good. 100 out of 622 reviews
Rating 6 - Okay. 28 out of 622 reviews
Rating 4 - Poor. 15 out of 622 reviews
Rating 2 - Terrible. 9 out of 622 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality service , room , osen and foods
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Will not be returning
The hotel itself is very beautiful with Japanese aesthetic. However there were so many things I didn’t like about the hotel. First off, the hotel doesn’t allow you to bring food or drink from outside back to your room. They never state why so I’m assuming they just want you to eat their food. But the cooking for the room service was very mid. They claim to have a 24/7 mart but it only has vending machine with mainly water. You’re not allow to order grab since the delivery in on a bike and they don’t allow them on their property. Secondly, they have a price list in the binder that lets guest know how much they will be charged if something goes missing. So it’s your job when you enter the room to see that you have everything that you’re suppose to before they assumed you took it. Speaking in that, when you check out, they scan the room so that you don’t leave anything behind. But it made med felt like they checking to make sure you didn’t take anything. As for the water park, they make it very inconvenient to get towels. Either you have to walk rlly far to get it or go into their little shop. The water is heated. But not the air so it could be very cold when stepping out of the water. Lastly we checked in as a family with 3 separate rooms but they placed us all on different floors and we couldn’t get access to each other and had to keep meeting in the lobby to give each other things that we needed. In the end. This hotel look and claim five stars, but I would say not.
Stayed 5 nights in Dec 2024

10/10 Excellent

Luan

Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 nights in the executive suite. Great value for money for my family of six. It rained nonstop for 2 days (expected in mid-Dec) but the indoor waterpark (heated water) and the Onsen was enough to keep the kids active and happy. We went into town all three nights for dinner. It’s not far but the 40km/hr speed limit and traffic made the rides at least 30 minutes or more each way. In town, the food quality, selection, and cost was unbelievably good. The breakfast buffet at the hotel was nice, but room service food and price was ridiculous compared to what you can find outside of the hotel. Overall, we had a great time and would come back again! Some info that may be useful: Room had flip flops you can wear out. Couple of umbrellas in the room. Take towels to the waterpark - they charge you to rent towels, except for the Onsen area that provides towels on the 4th floor. Lockers are on the 1st floor Waterpark and 4th floor Onsen, but each lockers are relatively small.
Stayed 3 nights in Dec 2024

10/10 Excellent

Janine

Stayed 5 nights in Nov 2024

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were fantastic especially for kids. The location was a bit outside of the main tourist area but there was so much to do inside the resort it didn’t matter. Indoor & outdoor water parks, massive pools and onsens baths, best of all it was all heated! Breakfast buffet was amazing so many options with a beautiful outlook onto the beach. Staff were very friendly helpful. I will be staying here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities. Some work happening on indoor pool, but should be great when it’s finished. Outdoor slides were great. Beach on the other side of town is better, but this place is more for the hotel facilities. If not eating in hotel (teppanyaki restaurant was very good) it is a 15 minute drive to anywhere decent, but Grab is cheap. Well worth a visit for a few days, and if staying longer good to combine this with Hoi A stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Emmanuel

Stayed 2 nights in Nov 2024

10/10 Excellent

Tru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Steven, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Tinh was perfect hostess! Suite was extraordinary! Lobby is very artistic. Breakfast buffet is mainly for Asians and is without western offerings.
Stayed 3 nights in Dec 2024

10/10 Excellent

Barfatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our rooms, all the Christmas decorations, the water parks, the rooftop infinity pool and the spa. The breakfast buffet and the restaurants were great too. We would definitely go back and stay there next time we visit Da Nang.
Stayed 1 night in Nov 2024

10/10 Excellent

Behrokh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort hotel is unlike any other in the area. It has very pleasing and tranquil Japanese style. It is huge with two water parks (free outdoor, paid indoor), several nice restaurants, a beach club and beach facilities. Infinity pool and jacuzzi onsen on the roof are really relaxing with beautiful views. The hotel room was very spacious with iving area and balcony with onsen and connecting door to the large bathroom. Everyone in the hotel staff was very friendly and helpful. I'd come back again. It is highly recommended.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for my mom as belated birthday trip- get away weekend and she in love. Definitely recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Jackson, Pico Rivera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, it’s more family than couples kinda far from everything.
Stayed 3 nights in Nov 2024

10/10 Excellent

S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay, was very memorable
Stayed 2 nights in Nov 2024

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort is very nice, rooms are large. Breakfast has a very large selection. But the location is 15 minutes drive to the city. The hotel staff push there only transport services but at a very high price. You are better to book a car by the app Grab. This service is the best and most cost effective. Great resort for families to enjoy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Johny, Goshen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids have fun at indoor and outdoor water park.
Stayed 2 nights in Oct 2024

8/10 Good

RemoteAsiaTravel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked with 2 kids, I am quite certain we put in the ages but on our reservation information, I can't see the ages. The front desk of the hotel made us feel quite bad on check in and openly blamed us for having the kids ages not listed properly and felt like an accusation of trying to defraud them. At one point we were told the check in was ok and they would contact Expedia to find out and let us know by 6 pm. 5 minutes later we were told the same accusatory thing and berated in front of other guests. I lost my patience after I asked why 6 pm had been changed and she explained it was my fault. I asked is she could contact Expedia but was told directly "IT"S NOT MY PROBLEM and YOU NEED TO CHECK". Our check in was an utter failure of politeness and hospitality. I have owned and manged 3 medium size hotels in my career and never had a staff be so aggressive with a client checking in with 2 small children. I opted to settle the matter quickly with a payment of 500,000 VND. Upon reading the hotel policy, it does not say anything about children ages and additional fees.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay but unfortunately had to be cut short due to leaving early with impending typhoon. Given the service expected of a 5 star hotel I would’ve expected a refund for the night we didn’t stay as a goodwill gesture so this was disappointing. However had we stayed, it would’ve been a 5 star experience
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the swimming pool on the top floor
Stayed 2 nights in Oct 2024

10/10 Excellent

Dep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

INBAL

Stayed 3 nights in Oct 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at one of the villas. Glad we made this decision as the hotel was busy with guests with their families. Waterpark at the property. Didn't get an opportunity to use the onsen or the fitness center as it is overly crowded. Beautiful property. Enjoyed the ocean club and its restaurant staff. Excellent staff service and breakfast selections. Overall, not as relaxing as we hoped for unless we were in our villas as the hotel area is overly crowded.
Stayed 3 nights in Sep 2024