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The Pearl Hội An

5.0 star property
VIP Access

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Photo gallery for The Pearl Hội An

Two Bedroom Executive | View from room
On the beach, beach towels, beach volleyball, beach bar
40-inch TV with digital channels
Poolside bar
Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Pool
  • Gym
  • Room service

Explore the area

Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310
  • An Bang Beach
    ‪19 min walk‬
  • Cua Dai Beach
    ‪6 min drive‬
  • Hoi An Night Market
    ‪9 min drive‬
  • Da Nang (DAD-Da Nang Intl.)
    ‪36 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

  • 75 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Deluxe includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Studio Deluxe includes unlimited Jjim Jil Bang Spa

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

Garden view

Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

Beach/ocean view

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Ocean View includes unlimited Jjim Jil Bang Spa

Beach/ocean view

Premier Ocean View includes unlimited Jjim Jil Bang Spa

  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Ocean View includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

Garden view

Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Garden View includes unlimited Jjim Jil Bang Spa

Garden view

Superior King Garden View includes unlimited Jjim Jil Bang Spa

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

40-inch TV with digital channels

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

  • 135 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Villa includes unlimited Jjim Jil Bang Spa

Beach/ocean view

Villa includes unlimited Jjim Jil Bang Spa

  • 300 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

View all photos for Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

View all photos for Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Garden View

Garden view

Deluxe Twin Garden View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Premier Suite Ocean View

40-inch TV with digital channels

Two Bedroom Premier Suite Ocean View

  • 190 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Three Bedroom Deluxe Suite

40-inch TV with digital channels

Three Bedroom Deluxe Suite

  • 133 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Three Bedroom Executive Suite

40-inch TV with digital channels

Three Bedroom Executive Suite

  • 180 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Three Bedroom Premier Suite

In-room safe, desk, laptop workspace, soundproofing

Three Bedroom Premier Suite

  • 195 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Five Bedroom Premier Villa

Beach/ocean view

Five Bedroom Premier Villa

  • 300 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Twin Beds

View all photos for Deluxe Twin Ocean View

Beach/ocean view

Deluxe Twin Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Ocean View

Beach/ocean view

Premier Ocean View

  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

In-room safe, desk, laptop workspace, soundproofing

Deluxe Studio

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe

  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Deluxe

Electric kettle, dining tables

Two Bedroom Deluxe

  • 73 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

In-room safe, desk, laptop workspace, soundproofing

Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

View all photos for Two Bedroom Executive

Electric kettle, dining tables

Two Bedroom Executive

  • 155 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Executive Suite

40-inch TV with digital channels

Two Bedroom Executive Suite

  • 118 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Superior King Garden View

Garden view

Superior King Garden View

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Garden View

Garden view

Superior Twin Garden View

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior King Ocean View

In-room safe, desk, laptop workspace, soundproofing

Superior King Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Ocean View

In-room safe, desk, laptop workspace, soundproofing

Superior Twin Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Garden View

Garden view

Deluxe King Garden View

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Ocean View

In-room safe, desk, laptop workspace, soundproofing

Deluxe King Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Building design

Vinpearl Resort & Golf Nam Hoi An

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.4 out of 5, Excellent, (432)
The price is €104
for 1 room
includes taxes & fees
6 Apr - 7 Apr
Vinpearl Resort & Golf Nam Hoi An

About this property

The Pearl Hội An

Luxury hotel on the beach, with outdoor pool
At The Pearl Hội An, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy volleyball.
The Pearl Hội An offers 582 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Digital television is provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Pearl Hội An. During your stay, you'll be within walking distance of An Bang Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • The restaurant, beach bar, and poolside bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with massages, facials, or body treatments at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Cua Dai Beach and 7 minutes from An Bang Beach
The Pearl Hội An offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, a fitness center, and a sauna are also featured at the luxury The Pearl Hội An. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hoi An hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.
The Pearl Zone - This restaurant serves breakfast, lunch, and dinner.
Sea Breeze Pool Bar - This bar is located on the beach. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sea Breeze Pool Bar
  • The Pearl Zone

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Grocery/convenience store
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pearl Hội An

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 800000 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 800000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hội An Hotel
Citadines Pearl Hoi An
The Pearl Hội An Hoi An
The Pearl Hoi An Apartments
The Pearl Hội An Hotel Hoi An

The Pearl Hội An Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 210 reviews
Rating 8 - Good. 58 out of 210 reviews
Rating 6 - Okay. 32 out of 210 reviews
Rating 4 - Poor. 6 out of 210 reviews
Rating 2 - Terrible. 9 out of 210 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The resort has the potential to be great, but it is huge and has hardly any guests in it - and the vast majority of the retail spaces are empty. This means it really lacks atmosphere. The staff are lovely and accommodation is clean and neat. The spa is great and provides great valu for money.
Stayed 7 nights in Dec 2024

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a deluxe room but had a poor view ,we asked for an upgrade and were shown two rooms at no extra charge. We chose a premier ocean view room. Only good thing about this room was the view all amenities were better in deluxe room . PRO’S and CON’S Best thing about this place is the staff , everything was done with smiles and really looked after us ,they could not do enough for us when my wife’s suit case arrived damaged. Premiere ocean view room. Only good thing is the view. Tiny fridge no ice maker and didn’t get cold even though changed out 3 times but deluxe room had full size fridge freezer. Outdoor lounge supplied in living room very uncomfortable better for a real couch as per deluxe room No rain shower as per deluxe room just hand held not a lot of pressure and dies off after a few minutes Pool area . Pool lounges have no Foam Matt’s very hard on back and butt Asked them why not supply them and have no answer Pool towels are small ,old and very thin wornout ,need 2 each time . Pool bar is great not a swim up but has food and drinks made and cocktails are nice Only beer is available for 2 for one happy hour . Beach Beach was filthy with tons of sticks ,plastic and foam washed up all over it No beach area set up at all by the hotel to relax on like other hotels have Shops. Shops are mostly all closed which is a shame there were so many places in the resort to shop before Covid hit but still a couple of small marts and a couple restaurants only.one restaurant
Stayed 11 nights in Nov 2024

10/10 Excellent

sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. I know there are lots of bad reviews on here but I don’t think it’s as bad as people are saying. Yes it has a lot of empty spaces but I already expected it by reading everyone’s reviews. The room we had was a sea view and it was nice and clean. The washrooms were nice and not smelly at all. I LOVED their Korean Sauna spa and they have a huge gym. Our room was very clean and most of the staff was really nice. We ate at the Korean restaurant 2 nights and both times were really good. The owner/staff was very friendly as well. The front desk team made it special for my mom’s bday and surprised her with cake. (Shout out to tram and nga and everyone else there) The spa staff was always very helpful and kind. (I don’t know their names but they were honestly the sweetest) The housekeeping staff was always cheerful and sweet. The only thing I could think of is they need to train up their breakfast staff as they are often standing around talking, not friendly and not doing their jobs. Also yes they don’t allow food but that’s only heavy smelling food. If you bring most foods it’s fine just not the super smelly stuff. We ended up extending our stay for 1 extra night. I would still recommend this place and also would come back.

10/10 Excellent

Elise

Liked: Staff & service, property conditions & facilities
Great facilities . Friendly staff
Stayed 6 nights in Nov 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Stayed 7 nights in Oct 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a three night stay at Citadines Pearl Hotel. I chose it for the beach location and enjoyed my room with an ocean view. My room was clean, spacious and as described on the web site. I enjoyed the combination wood bathtub / shower in my bathtub. The breakfast buffet had a large selection, I think the pastries could have been a bit fresher or higher quality. I also noted trash at the hotel’s section of the beach. A great aspect of my stay was that the staff at the hotel were fantastic. They were friendly, knowledgeable and very eager to help me and ensure that I had a great stay. They provided suggestions for visiting and shopping in Hoi An and coordinated spa services for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

AMELIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kind of off the beaten path from anything but it was a large complex and very self contained if you weren’t into exploring the actual city. There were a ton of amenities and this appeared to be a terrific hotel if you were traveling with children. It was not the vibe my trip was going for but it would be great for a family with young kids. The room was large and had a nice useable balcony. Very quiet facility and the breakfast was very diverse in its options and tasty. The beach area looked to not be super swimming friendly but we did visit while it was stormy out so that may have been why. Good price and the beds were comfy. Also the gym was incredibly well equipped. Good stay if you’re looking for a more all inclusive type feel with lots of options on site for things to do.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion the staff went out of their way to make our stay very comfortable and they were extremely helpful
Stayed 14 nights in Sep 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but like ghost town
This is a massive resort and sadly was like a ghost town while we were there. The spa facility is amazing and reasonably priced. The pool is also large and nice to be around. However there was not many people staying for such a large resort, you can tell they are struggling to maintain the grounds. We ate dinner at the restaurant once and the only ones there. Reception staff were friendly but other staff not so much. Easy to get to Ancient Hoi An town. Door out to balcony could not be opened although I never asked either. They only issue one key, which was inconvenient. Buffet breakfast was ok.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rajdeep

Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2024

10/10 Excellent

Helen Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it was a great place to relax by the pool and the room cleaning was fantastic and staff very friendly and would highly recommend it to my family and friends
Stayed 11 nights in Aug 2024

10/10 Excellent

Rajdeep

Stayed 4 nights in Aug 2024

6/10 Okay

Ricky, Coomera

Travelled with family and small children
Liked: Cleanliness
Context of our review, we are full-time travellers, with 4 children under 6 years that stay in low budget hotels, Airbnb’s, all the way to 5 star. Let’s start with saying, that this hotel experience to be honest was just weird and eerie. Absolutely massive resort complex with retailers however all vacant and closed giving it an eerie feel. The resort is right on the beach, which is amazing to be able to walk to straight from your room. The beach was nice and calm for swimming with kids and great for long walks into the sunset The pool we always love a good pool was absolutely enormous, the downside. It always looked very cloudy and extremely hot so in 33° hot weather jumping into the pool felt like going from hot to hotter like a spa. The resort would not allow food from outside, however hotel food was not great so that made it challenging for our family. The breakfast is huge, but just horrible quality, the staff in the breakfast are also very cold feeling. There’s no warmth in engagement with them. There’s a kids club, which wasn’t bad. There’s an outdoor play equipment also not bad. Rooms have been recently renovated. We had glue seeping up from the wooden floors throughout our whole apartment onto our feet for the whole week which you can imagine we were sleeping with. Housekeeping stuff on the other hand were, Ahn - she was fantastic. Not sure we could recommend this hotel as there are too many other competitive hotels around
Stayed 7 nights in Aug 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service
Stayed 9 nights in Jul 2024

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 10 days and while there was a bit of a language barrier at times the staff were always friendly and helpful. It was a very relaxing and enjoyable stay. This is a family friendly resort with great facilities for both adults and kids.
Stayed 9 nights in Jul 2024

10/10 Excellent

Helen

Stayed 10 nights in Jul 2024

10/10 Excellent

Gary

Stayed 1 night in Jul 2024

6/10 Okay

Ann-Marie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Huge resort but all the on site restaurants were closed due to lack of numbers staying
Stayed 3 nights in Jul 2024

8/10 Good

Nick

Stayed 4 nights in Jul 2024

10/10 Excellent

Neil Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are family of 5; 2 Adults and 3 energetic young boys and this hotel was absolutely perfect for us! The pool is incredible and with direct access to the beach there is so much to do. Just a short walk down the beach there is a wide variety of restaurants and bars to keep the adults entertained. The service we received form the staff was impeccable. James, one of the senior staff, introduced himself to us on the first day and gave us his WhatsApp. Any small issues we encountered, he solved for us immediately. We stayed two full weeks, and will return here without any hesitation
Stayed 14 nights in Jul 2024

10/10 Excellent

Hung

Travelled with family
Liked: Amenities
It service so good , very nice
Stayed 2 nights in Jul 2024