10/10 Excellent
Rayner
Travelled with family
22 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I donât typically leave reviews, but this property and its staff truly deserve recognition. I booked a total of three rooms for our stay from the 16th to the 22nd of October, and I can honestly say the experience was exceptional. The staff here are not only friendly but also incredibly genuine in their care and service.
For example, when it started raining, they immediately offered us umbrellas without us even having to ask. Another standout moment was when I wanted to book a spa treatmentâit was so convenient and the process was fast and seamless, making the experience all the more enjoyable.
What I really want to highlight, though, is the excellent service I received during check-out on the 22nd of October at 9 AM. The lady who assisted me was exceptionally sincere and kind. We had booked a transport van from the hotel to the airport, which unfortunately arrived late. She not only apologized for the inconvenience but went a step further by offering us a full refund for the van. It was such a thoughtful gesture and really showcased the sincerity and dedication of the hotel staff.
I wholeheartedly recommend this hotel to anyone looking for a genuine and outstanding stay. Their attention to detail and willingness to go above and beyond left a lasting impression on me.
PS: Iâm an Expedia Gold member, and this hotel certainly lived up to the high standards that come with that membership!