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Novotel Cusco

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Cusco

LCD TV
Minibar, in-room safe, desk, iron/ironing board
Spa
Terrace/patio
LCD TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
San Augustin 239 Esquina, Cusco, Cusco, 0
  • Twelve Angled Stone
    ‪2 min walk‬
  • Cusco Cathedral
    ‪2 min walk‬
  • Plaza de Armas
    ‪4 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Single Beds

  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • 16 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Habitación Colonial Matrimonial

Habitación Colonial Matrimonial

Habitación Colonial Matrimonial

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Single Beds (Colonial)

Room, 2 Single Beds (Colonial)

Room, 2 Single Beds (Colonial)

  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About this property

Novotel Cusco

Historic Cusco hotel in Cusco Historic Center with a 24-hour business center
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
Novotel Cusco offers 99 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Novotel Cusco's great location gets high marks from our customers. During your stay, you're just a quick walk from Plaza de Armas. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Cusco Cathedral and 4 minutes by foot from Plaza de Armas
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Novotel Cusco. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cusco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 5:00 AM to 9:30 AM and on weekends from 5:00 AM to 10:00 AM.
La Cave - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:00 AM on weekends: PEN 72.20 for adults and PEN 29 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • La Cave

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PEN 50 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PEN 72.20 for adults and PEN 29 for children
  • Airport shuttle fee: PEN 50 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: PEN 50 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Cusco offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Property Registration Number 20422841653

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cusco Novotel
Novotel Cusco
Novotel Hotel Cusco
Accor Cusco
Novotel Cusco Hotel Cusco
Novotel Cusco Hotel
Novotel Cusco Hotel
Novotel Cusco Cusco
Novotel Cusco Hotel Cusco

Novotel Cusco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 48 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Stayed 3 nights in Sep 2024

8/10 Good

Nesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed 1 night after i get back from Michu picchu t was nice stay, the outside ambiance was nicer than the rooms.
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Rossana, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we stayed at Novotel Cusco. We like this hotel for its location on a quiet street away from heavy traffic while still being within walking distance from major attractions, shops and restaurants. The staff have always been par-none and our second visit was exceptional due to them. Fernando was wonderful with breakfast and his attentiveness to ensuring that our needs were met. Roxana and Mauricio made the dining experience in the hotel wonderful. Carlos is the most exceptional porter we have ever encountered and not just for his being quick to offer exceptional muña tea! Nelly made sure we had the best of the accommodations... And, as always, the breakfast buffet was excellent and the hotel facilities were impeccable. We will return!
Stayed 3 nights in Sep 2024

10/10 Excellent

Sae Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beddings. Wonderful location. Friendly & resourceful front desk. Affordable price. Won’t be beaten!
Stayed 4 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this before and after our 6 day trek on the Salkantay & Inca Trail to Machu Picchu. They made it very easy, convenient and enjoyable stay. We highly recommend this property when visiting Cusco.
Stayed 2 nights in Sep 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,clean, and comfortable stay!
Stayed 1 night in Sep 2024

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Close to the main squares
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenny, Raritan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their lobby is good looking, the rooms are clean and are of good size
Stayed 1 night in Sep 2024

10/10 Excellent

Natalia

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Aug 2024

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente. Buena relación calidad precio
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, good breakfast and great service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the room and the hotel and staff, thank you
Stayed 2 nights in Jul 2024

10/10 Excellent

Deepmala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Lobby.. prompt service.. and really walkable to main square and markets.. plenty dining options..
Stayed 2 nights in Jul 2024

2/10 Terrible

Parisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was not working properly. Early in the morning just opened the door and entered in the room while I was in bed. When I asked the manager about the problems she was throwing her staff under the boss. No accountability and no responsibility. It is definitely far from a 4 star hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jialiang, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Professional Staff. Beautiful premise. Well maintained. Clean room. Comfortable beds.
Stayed 2 nights in May 2024