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Illa Hotel

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Illa Hotel

Restaurant
Interior detail
Triple Room
Exterior
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Calle Carmen Alto 166, Barrio de San Blás, Cusco, 8003
  • Plaza San Blas
    1 min walk
  • San Blas Church
    1 min walk
  • Twelve Angled Stone
    3 min walk
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    16 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Twin Room

Premium bedding, in-room safe, individually decorated

Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, individually decorated

Standard Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 17 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Premium bedding, in-room safe, individually decorated

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Premium bedding, in-room safe, individually decorated

Family Room

  • Sleeps 3
  • 2 Twin Beds

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About this property

Illa Hotel

Hotel with free breakfast, a short walk to Plaza de Armas
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and concierge services.
Illa Hotel offers 25 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Illa Hotel, you're just a quick walk from Plaza de Armas. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Plaza San Blas and San Blas Church
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Illa Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cusco hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Illa Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in room
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illa Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 5 (roundtrip)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.
Property Registration Number 20602723136

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Illa Hotel Cusco
Illa Hotel
Illa Cusco
Illa Hotel Hotel
Illa Hotel Cusco
Illa Hotel Hotel Cusco

Illa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 65 out of 101 reviews" "
Rating 8 - Good. 19 out of 101 reviews" "
Rating 6 - Okay. 10 out of 101 reviews" "
Rating 4 - Poor. 2 out of 101 reviews" "
Rating 2 - Terrible. 5 out of 101 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ricardo

Travelled with family
I will share the Pros and The Cons. First of all the location of this hotel is good, it’s in an area called San Blas, which is a nice walkable area, and close to the 12 angle stone, and also very walkable to plaza de armas. I also liked that they had free teas available for guest, at all times. The beds were good, they felt comfortable. Reception took care of our luggage when we arrived early. ****Cons- We had a crazy situation. It was 1 am, my family and I were asleep and this man suddenly unlocks our door and comes into our room, I woke up panicking and screaming told him to get out of the room, not knowing what was happening I closed the door on him. I later found out reception made a mistake and gave him a key for my room instead of his, This experience alone ruined my stay. It’s 1am, pitch black, and a stranger walks into your room while you are asleep with your family. I do understand this was a weird situation and it’s probably not a common one, but it ruined it the stay for Me. The day after the incident, I asked reception if they could provide another heater because the wall mounted heater they have doesn’t heat the room very well, it’s still very cold, and they said “we can get you one, but if another rooms needs it we will have to take it away” WTH? Lastly I told them that I had some clothes and souvenirs in my room, that I did NOT need them to clean my room, if they could please just get me new towels and throw out the trashes, They didn’t do it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Hot water, very clean.
Stayed 4 nights in Aug 2024

6/10 Okay

Joel

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Javier

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Many good options in San Blas, some oustanding. Illa is neither. Just an OK stay, no more, no less.
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location.
Stayed 4 nights in May 2024

10/10 Excellent

Osama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful facility with hummingbirds and smart TV/waterfall showerheads. The most spacious bedroom we had in Cusco and they even provided boxed breakfast for early hikes/excursion and held our luggage after we checked out. Would book again in a heartbeat.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel for a trip to Cusco.
A very clean and comfortable hotel in a great location in the historic centre of Lima. The decor of the hotel was nice. The staff were pleasant and helpful. On a hill, but that comes with staying in the historical area. Very nicely decorated breakfast restaurant...with the best breakfast in Peru! Everything close by, including a laundrette where you can get your laundry done in the same day. I thoroughly recommend this hotel for a business or tourist trip to Cusco.
Stayed 3 nights in Aug 2023

2/10 Terrible

Paty

Business traveller
Disliked: Staff & service
The property did not honor our booking because they felt the price was too low. When Expedia called they said they couldn´t find the booking . I would definitely NOT BOOK here. BEWARE!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Hosi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent place to stay closer to main attractions. Staff is awesome. Helpful Room was clean
Stayed 1 night in Apr 2023

10/10 Excellent

Hosi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel . Staff is excellent and helpful. Room and bathroom clean
Stayed 2 nights in Apr 2023

2/10 Terrible

Vera

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the room was quite dusty—even inside all drawers. Breakfast was poor. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water, so we could not use it the first night. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained both, the Jacuzzi issue and all the dust in the room.) After our return home, we spent 4 months tryin to get a partial refund for the jacuzzi not working at all—to no avail.

10/10 Excellent

Ludovit

Liked: Staff & service, amenities, property conditions & facilities

2/10 Terrible

daniel

Stayed 3 nights in Nov 2022

8/10 Good

Yevheniia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This a nice hotel but they are not changing towels and they wet all the time because it’s cold inside. And the pillows covers were dirty.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kevin, Grand Junction

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is AWESOME!
Stayed 4 nights in Dec 2021

10/10 Excellent

gevashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our favorite hotel of the four we booked during the trip to Lima, Cusco, and ollantaytambo. Very good staff, friendly, clean big room and bathroom, good location near shopping, laundry, and pharmacy. 24hr front desk helped out with any questions.
Stayed 2 nights in Oct 2021

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Illa is good place to stay in Cusco
Our hotel and stay was very good. Hotel offered pick up service at Cusco airport. Location was very good in city to walk to interesting sites. Staff were nice and helpful. Nice breakfast in the morning. We recommend hotel.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities, the only thing is that some rooms are kind of noisy, you can hear people with their lugagges and also noise from the next room.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self serve Coca leaf “Mate de coca” SIPER!
The people from the hotel were very friendly and helpful. Our room was confortable with heater and hot water. The breakfast buffet is pretty good and tasty. The mate de Coca really helped us with the altitude and it’s nice to have it on each floor!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The location is perfect and we love the look and decor of the hotel. The food in the restaurant was really good, and the staff is super friendly.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at Illa on 3 different dates during our trip to Peru because we used it as our basecamp for Machu Picchu and Jungle visits. So our impression is for 3 stay. Our room had heating, which is a must because Cusco is cold in winter Excellent customer service Very good breakfast Hotel is very clean overall, only a smell of kerosen in the bathroom of our 2nd stay. No big issue as we kept bathroom door closed. Hotel is updated, particularly bathroom that are very nice Used the laundry service and it was cheap and100% ok
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is amazing!! Room is super simple but the shower was so fancy! It had three sheer heads! The courtyard is gorgeous and the staff have been so helpful. Pablo took ten minutes to explain different things to do around the city. The breakfast is also lovely. The neighborhood is perfect also. Close to the plaza and had so much character and charm..
Stayed 1 night in May 2019

8/10 Good

DonnaV, Merrick, NY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel. Tucked away near the main plaza but on a quiet street. Beautiful exotic wood detailing of balconies, etc. Tasty buffet breakfast with fresh squeezed juices, fruits, breads. Cheeses and meats. Will make eggs per request. Hotel staff very friendly and helpful. Hooked us up with a private tour guide, Alfredo who was wonderful! My only complaint is there was not enough storage space to unpack (3 twin room) and I pretty much lived out of my suitcase.
Stayed 2 nights in May 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great shower and overall room. The location and breakfast was great too! The only issue was that the restroom toilet was not properly cleaned when we got there
Stayed 1 night in Apr 2019