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Hotel San Agustin El Dorado

4.0 star property

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Photo gallery for Hotel San Agustin El Dorado

Interior
Lobby
Courtyard
Reception
Triple Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida El Sol 395, Cusco, Cusco, 84
  • Plaza de Armas
    ‪4 min walk‬
  • Cusco Cathedral
    ‪7 min walk‬
  • San Pedro Market
    ‪9 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪16 min drive‬

Room options

View all photos for Double Room, 1 Double or 2 Single Beds

Minibar, in-room safe, individually furnished, desk

Double Room, 1 Double or 2 Single Beds

  • City view
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel San Agustin El Dorado

Hotel with a 24-hour front desk, a short walk to Plaza de Armas
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite.
Hotel San Agustin El Dorado offers 72 accommodations with minibars and safes. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cusco hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Hotel San Agustin El Dorado, you're just a quick walk from Plaza de Armas. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy international cuisine while dining at Campanario
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from Plaza de Armas and 9 minutes by foot from San Pedro Market
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel San Agustin El Dorado. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cusco hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
Campanario - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
El Campanario Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: PEN 12 for adults and PEN 12 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Campanario
  • El Campanario Bar

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel San Agustin El Dorado

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PEN 99.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PEN 12 for adults and PEN 12 for children
  • Airport shuttle fee: PEN 100 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: PEN 99.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel San Agustin El Dorado offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20510898126

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel San Agustin El Dorado
Hotel San Agustin El Dorado Cusco
San Agustin El Dorado
San Agustin El Dorado Cusco
El Dorado San Agustin Cusco
El Dorado San Agustin Hotel Cusco
San Agustin El Dorado Cusco
Hotel San Agustin El Dorado Hotel
Hotel San Agustin El Dorado Cusco
Hotel San Agustin El Dorado Hotel Cusco

Hotel San Agustin El Dorado Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 293 reviews
Rating 8 - Good. 125 out of 293 reviews
Rating 6 - Okay. 43 out of 293 reviews
Rating 4 - Poor. 14 out of 293 reviews
Rating 2 - Terrible. 11 out of 293 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Slobodan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place id great for relaxing after a hard day.
Stayed 3 nights in Dec 2024

2/10 Terrible

Emily

Stayed 1 night in Dec 2024

10/10 Excellent

Suzanne

Travelled with partner
The hotel was conveniently located. The staff were a little aloof and breakfast was average . Some amenities were broken or unavailable.
Stayed 1 night in Nov 2024

8/10 Good

Brijesh

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Sep 2024

10/10 Excellent

Deolia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Not very quiet since we had a room facing the main road. Always honking and alarms going off.
Stayed 2 nights in Jul 2024

8/10 Good

Christina, Orange

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel staff are friendly and it’s really convenient because it’s close to everything.. easy access to walk to places around the city

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable y el hotel limpio.
Stayed 4 nights in Apr 2024

10/10 Excellent

Theodore

Stayed 1 night in Apr 2024

4/10 Poor

Sarah

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay! Excellent location and excellent staff!
Stayed 3 nights in Sep 2023

8/10 Good

Balaji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine but even though there were no guests the staff refused a late check-in.
Stayed 1 night in Jul 2023

10/10 Excellent

Raquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was stating in rooms on the street. We were kept up to due cars driving over a grate in the street
Stayed 1 night in Apr 2023

10/10 Excellent

Juventino, Los Angeles

Liked: Staff & service, amenities, property conditions & facilities
At Political Crisis In Peru This Hotel Do The Best To Protect All Also The American Consulate Is Less Than 4 Minute Walk Safe Area
Stayed 1 night in Dec 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Juan Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great, comfortable place to stay. It was clean and beautiful with a very nice complementary breakfast that extended a wide range of hours. The room service was also delicious and convenient.
Stayed 3 nights in Sep 2022

10/10 Excellent

Stefano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff at front desk, consistently great breakfast, dinner was excellent and wait staff were friendly and deliver great service. Overall great experience.
Stayed 4 nights in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas
Stayed 1 night in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas, that was so convenient when you’re coming back from tour and want to stay close enough to the main restaurants of the town
Stayed 1 night in Sep 2022

4/10 Poor

Ruben

Travelled with partner
Disliked: Property conditions & facilities
We stayed one night and we did not like our room. The bed was very uncomfortable and the heater didn't work. Night lamp was broken. I would not book again at this hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

HICHAM, long island city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in the center of the historical quarter. Super friendly staff and very helpful. Nice breakfast and plenty of coca leaves for tea. Close to everything and very charming old building.
Stayed 2 nights in May 2022

10/10 Excellent

Wojciech

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning you can feel very comfortable with the friendly staff at the front desk . Also, the breakfast is amazing from 4 AM to 10:00AM. ( it offers from juices and yogurt until eggs, and other hot options) Rooms are very clean and you can request every day cleaning . But one of my best reason to give an excellent review is the location . This hotel is located 3 blocks away from Downtown Cusco where is the Plaza and many restaurants and artesanal stores and other places you can visit . I highly recommended this 4 stars hotel .
Stayed 4 nights in May 2022