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22 Aug 2024 by Santa Lucía House Fórum
Dear Jouko, thank you very much for your comment, knowing your opinion is important for us. We clarify that you made the advance payment for your stay at Santa Lucía House Fórum through the website through which you managed your reservation, the night you stayed at the establishment you were assigned one of the rooms on the upper floor to avoid any type of noise, later, due to your decision, we managed your change to Santa Lucía Hotel Boutique where you agreed to pay the rate established by our partner hotel. This entire change process was carried out with the intention of providing you with a quality service and making your stay comfortable, we regret any inconvenience you may have felt, we did everything possible to provide you with a good experience.
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Santa Lucia House - Forum. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4-star Cuenca hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Santa Lucia House - Forum offers 12 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries. This Cuenca hotel provides complimentary wireless Internet access. Fridges and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests are served a free English breakfast daily from 7:00 AM to 10:00 AM.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.
Santa Lucia House - Forum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
