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Santa Lucia House - Forum

4.0 star property
VIP Access

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Photo gallery for Santa Lucia House - Forum

Reception
Single Room, 1 Queen Bed
Terrace/patio
Exterior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
  • Plaza Rotary Market
    ‪2 min walk‬
  • Calderon Park
    ‪5 min walk‬
  • Civic Plaza
    ‪6 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About this property

Santa Lucia House - Forum

Cuenca hotel in Downtown Cuenca with free breakfast and a 24-hour front desk
Along with a bar/lounge, this smoke-free hotel has a meeting room and a 24-hour front desk. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Santa Lucia House - Forum offers 12 accommodations with safes and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers and complimentary toiletries. This Cuenca hotel provides complimentary wireless Internet access. Refrigerators and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Santa Lucia House - Forum. During your stay, you're just a quick walk from Plaza Rotary Market. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front-desk safe, a meeting room, and a multilingual staff
  • Steps from Plaza Rotary Market and Civic Plaza
  • Airport shuttle service available for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Santa Lucia House - Forum. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Cuenca hotel is smoke free.

Guests are served free English breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free 24 hours off-site parking within 1148 ft
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free English breakfast available daily 7:00 AM–10:00 AM
  • 1 bar

Family friendly

  • Fridge (on request)

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Fridge (on request)

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 24 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Santa Lucia House - Forum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Santa Lucia House - Forum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 381 reviews
Rating 8 - Good. 70 out of 381 reviews
Rating 6 - Okay. 18 out of 381 reviews
Rating 4 - Poor. 8 out of 381 reviews
Rating 2 - Terrible. 9 out of 381 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Enrique

Stayed 1 night in Oct 2024

8/10 Good

William, Timmins

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old colonial home converted into a boutique hotel. It is quaint and affordable, but don't confuse it with their main Santa Isabella Boutique Hotel which is a major cut above.
Stayed 2 nights in Oct 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room. They added an extra comforter for me. Very helpful
Stayed 3 nights in Nov 2024

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Fantastic staff! Delicious incredible breakfast! Great location! Electric generator for power outages. Plenty of hot water. Great WIFI.

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, fantastic people, fantastic free breakfast!
Stayed 6 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Imad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house is beautiful and the staff very helpful and friendly
Stayed 4 nights in Sep 2024

10/10 Excellent

Imad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stuff beautiful stay very close to the center and the house itself is wonderful
Stayed 3 nights in Sep 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place with wonderful people.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Miroslav, Plant City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little older property , but beautiful inside. Very convenient location . Maybe just upgrade floors. It’s wood floors and really loud when walking on some spots . Other than that very nice stay.
Stayed 6 nights in Sep 2024

10/10 Excellent

Alba

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a good neighborhood in the downtown area of Cuenca, it was safe and we were able to walk and go shopping without any fear. The breakfast was excellent and the service was right on point. Darwin and Cristina were very helpful with information about the area. I will definitely stay in this hotel again.
Stayed 3 nights in Sep 2024

10/10 Excellent

PILAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Clasic
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staying in this beautiful small property. All the staff members were very helpful and respectful. The room very clean and the bed was comfortable. Very walkable to historic sites. I love this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial house conveniently located near main touristic points in city center. Staff was super friendly and helpful, room was super clean and comfortable, overall a great place to stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet…
Stayed 2 nights in Jul 2024

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, we thought it was the main Santa Lucia hotel, yet were pleasantly surprised with this beautiful house and friendly service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tonya A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a very nice stay. The staff are friendly and helpful. The hotel was clean and comfortable.
Stayed 3 nights in Jul 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

Samantha

Liked: Cleanliness, staff & service
The room i had was quite damp and musty smelling. The staff were all lovely and the place was clean though.
Stayed 7 nights in Apr 2024

10/10 Excellent

VIBEKA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, excellent breakfast. Rooms are not that big but big enough. Breakfast was amazing. Parking is a little complicated but in Cuenca it always is.
Stayed 1 night in May 2024

10/10 Excellent

WEN MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位于老城中心，步行距离可到达各个景点。旅馆中庭漂亮，西班牙建筑风格。
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024