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Hotel Casa San Rafael

3.5 star property
VIP Access

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Photo gallery for Hotel Casa San Rafael

Exterior detail
Standard Single Room
Fireplace
Dining
Standard Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay
  • Calderon Park
    ‪4 min walk‬
  • New Cathedral of Cuenca
    ‪6 min walk‬
  • Alejandro Serrano Aguilar Stadium
    ‪19 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 11 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Standard Twin Room

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Casa San Rafael

Hotel in Cuenca with free breakfast and a 24-hour front desk
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free English breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a lobby fireplace, and a front-desk safe are onsite.
Hotel Casa San Rafael offers 13 accommodations with safes and complimentary toiletries. Each accommodation is individually decorated. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Casa San Rafael. During your stay, you're just a quick walk from Esqueletologia Museum. You'll find features like free breakfast and free WiFi in public areas, plus a roundtrip airport shuttle (surcharge).
  • Free English breakfast served daily
  • Free WiFi
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Steps from Esqueletologia Museum and 3 minutes by foot from San Blas Park
  • Airport shuttle service available for a fee
Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hotel Casa San Rafael.

This 3.5-star Cuenca hotel is smoke free.

Guests are served free English breakfast daily from 7:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 66 ft (USD 13 per day); booking required
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free English breakfast available daily 7:30 AM–10:00 AM
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

More

  • Desk
  • In-room massage
  • Individually decorated
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa San Rafael

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 6 to 12 years old)
  • Nearby parking fee: USD 13 per day (66 ft away)
  • Credit card charges are subject to a surcharge of 8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel Casa San Rafael offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Hotel Casa San Rafael.

Property is also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Hotel Casa San Rafael Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 162 out of 268 reviews
Rating 8 - Good. 83 out of 268 reviews
Rating 6 - Okay. 13 out of 268 reviews
Rating 4 - Poor. 6 out of 268 reviews
Rating 2 - Terrible. 4 out of 268 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Martha, Sunnyside

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat. Friendly staff. It's an old hotel and they still use skeleton keys for the rooms.
Stayed 8 nights in Oct 2023

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
I liked the place, the room is clean and good for the price, good location, the lady manaywas very nice and helpful at all the time ,.
Stayed 1 night in Oct 2023

10/10 Excellent

VICTORIA, Huntington Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. No access for people with disabilities. We were on the 3rd floor. Quiet and friendly staff. Close to the historic center an 3 blocks from Calderon park
Stayed 1 night in Oct 2023

2/10 Terrible

Ron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Snarly desk help; small room w/o amenities
Stayed 6 nights in Sep 2023

10/10 Excellent

Jorge O.

Travelled with family
Liked: Property conditions & facilities
Great place, location & an amazing staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jerry

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff quiet room
Stayed 7 nights in Sep 2023

8/10 Good

bernarda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

James

Stayed 4 nights in Jul 2023

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a well kept historical property. The hotel is about 130 yrs old, but it is cozy, well kept, clean and the staff is super friendly and helpful. It has basic amenities such as wfi and breakfast. That being said, during weekend nights, street noises filter through the windows and it becomes almost impossible to fall asleep in the early morning hrs (12 am -2:00 am). Noise is not a problem M-R nights.
Stayed 3 nights in Jul 2023

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I lovely stay in a beautifully maintained 130 year old building! Not iron and solid wood, i door courtyard and amazing breakfasts every day. The staff treated us like family. When my husband suffered from altitude sickness they asked after him and offered a number of local remedies (they worked, too!) We are taking their contact information so next time they come we can skip Expedia and book directly. They were great! Only advice would be this: spring for a room with two beds. Unless you are traveling solo... the single room was very small, and we ended up upgrading. Well worth it!
Stayed 5 nights in Jun 2023

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. Each morning we were creating with warmth and a delicious breakfast. They were very helpful with answering our questions about surrounding points of interest. They offered a reasonable laundry service with one day turnaround. They supported us with calling taxis when we asked for one. We stayed in a room on the third floor and it was very quiet. This hotel is located very close to the Calderon Park in the central historic district. I would definitely plan to stay here again if I can come back to Cuenca.
Stayed 4 nights in May 2023

8/10 Good

Nelson

Liked: Staff & service, amenities, property conditions & facilities
Is not what I spect
Stayed 2 nights in Apr 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff beautiful hotel
Stayed 2 nights in Apr 2023

6/10 Okay

Juan Pablo

Stayed 3 nights in Mar 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely remodeled from a former large house. The staff is super friendly and accommodating. The hotel was quiet and very clean, and a short walk to the central plaza. The breakfasts were good but pretty minimal, with little or no choice and very small portions.
Stayed 3 nights in Jan 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Joseph

Stayed 6 nights in Jan 2023

10/10 Excellent

Eric, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Stayed 2 nights in Aug 2022

10/10 Excellent

Kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Stayed 2 nights in Aug 2022

8/10 Good

Isabel

Travelled with family
Historic hotel.
The hotel is very nice. The service was superb. The beds were not very comfortable
Stayed 2 nights in Aug 2022

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Many sites within easy walking distance. The staff were so friendly, helpful and accommodating. The hotel is a Spanish colonial building, and they have managed to keep the boutique hotel feel. We would come back in the afternoon and I enjoyed sitting in the 2nd floor sitting area. Breakfast was fresh squeezed juice, fruit, toast and eggs and the best Ecuadorian coffee. Our room had a window over the street, but we did not find it noisy. Room 202 is small. There was not much room between the end of the bed and the desk along the wall. The bathroom is also quite small, with no convenient place to put toiletry bags. The beds were also a little hard for me, so I put the extra blankets under the sheet.
Stayed 2 nights in May 2022

10/10 Excellent

Vern

Liked: Staff & service, amenities, property conditions & facilities
The host was amazing! A great historical hotel close enough to walk downtown
Stayed 1 night in Jun 2022

10/10 Excellent

Munkhmandakh

Stayed 1 night in Mar 2022