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Hotel Boutique Santa Lucia

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Boutique Santa Lucia

2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Hallway
Courtyard
Courtyard
Hallway

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking included
  • Room service
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Antonio Borrero 8 44 Y Sucre, Cuenca, Azuay, 10150
  • Calderon Park
    1 min walk
  • New Cathedral of Cuenca
    3 min walk
  • San Francisco Plaza Market
    5 min walk
  • Cuenca (CUE-Mariscal Lamar)
    5 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Single Room

Premium bedding, down duvets, memory-foam beds, in-room safe

Single Room

  • 9 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Premium bedding, down duvets, memory-foam beds, in-room safe

Standard Double Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Boutique Santa Lucia

Victorian Cuenca hotel in Downtown Cuenca with 2 restaurants
This hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Boutique Santa Lucia offers 20 accommodations with washers/dryers and espresso makers. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Boutique Santa Lucia. During your stay, you're just a quick walk from Calderon Park. Features include free breakfast, free WiFi in public areas, and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Italian cuisine with garden views at SANTA LUCIA, one of the property's 2 restaurants
  • Wired Internet for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from Calderon Park and Esqueletologia Museum
  • Airport, shopping center, and local-area shuttle service available for a fee
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center, a meeting room, and limo/town car service are available. A library, a terrace, and multilingual staff are also featured at the family-friendly Hotel Boutique Santa Lucia. An area shuttle within 4 kilometers and an airport shuttle (available 24 hours) are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Cuenca hotel.

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11 AM. The hotel hosts a free manager's reception daily.
SANTA LUCIA - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
LA PLACITA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (USD 10 per stay)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 4 kilometres
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • SANTA LUCIA
  • LA PLACITA

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: USD 10 per stay (rates may vary)
  • Airport shuttle fee: USD 12 per vehicle
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Hotel Boutique Santa Lucia offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Boutique Santa Lucia
Boutique Santa Lucia Cuenca
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Hotel Boutique Santa Lucia Cuenca
Boutique Santa Lucia Cuenca
Boutique Santa Lucia
Hotel Hotel Boutique Santa Lucia Cuenca
Cuenca Hotel Boutique Santa Lucia Hotel
Hotel Hotel Boutique Santa Lucia
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Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel
Hotel Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel Cuenca

Hotel Boutique Santa Lucia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 205 out of 320 reviews" "
Rating 8 - Good. 89 out of 320 reviews" "
Rating 6 - Okay. 17 out of 320 reviews" "
Rating 4 - Poor. 5 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MaCaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and kind staff. Defined recommend. Tasty food.
Stayed 1 night in Sep 2024

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely lovely!
Stayed 4 nights in Sep 2024

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay in Cuenca. Right in the center of the city you can walk everywhere. It also has a parking lot. Very nice boutique hotel, very clean and well decorated.
Stayed 1 night in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Disfrutamos mucho de la estadía y nos pareció súper romántico. La atención del staff fue de primaria Le puse 4 estrellas porque nuestra habitación tenía un olorsito Other than that, todo precioso
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great! Perfect location, staff very friendly and willing to serve.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great, the location is excellent and the staff is very friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building in the heart of Cuenca.
Absolutely amazing experience staying at this property. Is a beautiful colonial building with a cozy courtyard a block away from Plaza Calderón. The hosts were super friendly. They arranged a taxi back to the airport early morning on departure day, gave us complimentary drinks on arrival and promptly took care of any requests we had. The room was a very convenient 2-story unit with a balcony facing the cobblestoned Presidente Borrero street. Breakfast was simple but very good and fresh. Location is amazing. You are within walking distance of most major attractions, restaurants, shops, rooftop bars, beautiful cathedrals and charming plazas. I recommend this hotel 100%.
Stayed 2 nights in Jul 2024

10/10 Excellent

Zuleika

Stayed 3 nights in Jul 2024

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideallic beautiful hotel with a perfect location
Excellent staff. Best location in town to see the sights and explore the culture and food
Stayed 2 nights in Jul 2024

6/10 Okay

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area is wonderful, many sites in walking distance. For the most part it was great. The breakfast was amazing. But, the staff was hit and miss--some staff was amazing and others were absolutely horrible. While we were checking out they tried to charge me for alcohol I had taken back to the front desk the night before (as my family member can't have alcohol), it was cleared up but the lack of communication is obvious.
Stayed 2 nights in Jun 2024

6/10 Okay

Brendon

Liked: Cleanliness
Meh
The hotel looks very nice. These are the issues I had. The water temp varied drastically and became dangerously hot. They threw away my mostly full shampoo. When I told the front desk she said she would check with housekeeping and she never said another word to me. The AC in the room did not work. They never gave me pods for the coffee maker. When I used it for hot water, what came out was really gross. I had the flush it 6 or 7 times before the water was clear. The front door is randomly locked and once I had to wait several minutes for someone to open it.
Stayed 3 nights in May 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Shawnea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful historic property in middle of the historic district. The staff are top-notch, kind and attentive. We look forward to our next opportunity to visit!
Stayed 6 nights in Apr 2024

10/10 Excellent

Andres

Stayed 1 night in Mar 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous hotel. The property is unique, very well maintained, and in an excellent location. Breakfast was the best we had in our travels in Ecuador. Staff was super professional and friendly. I would definitely stay here again and highly recommend it to other travelers!
Stayed 3 nights in Jan 2024

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing little hotel
This colonial hotel is in the perfect location if you want be in the middle of everything and close to everything. The service is top notch ! The staff is super friendly and the style and feel of the hotel is unlike others.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jiovanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Amazing place to stay if you love the antique looks. Restaurant in hotel amazing as well. Cuena is a must if you're visiting Ecuador.
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good location, large room in a beautiful historic building. Excellent service from everyone we've met.
Stayed 3 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Simon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

amy

Amazing!
Loved it! Very cozy and amazing restaurant, would love to stay again
Stayed 4 nights in Oct 2023

6/10 Okay

Juan

Travelled with family
Disliked: Property conditions & facilities
air conditioning and small rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
well located
Stayed 2 nights in Aug 2023