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Casa Firenza

4.5 star property

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Photo gallery for Casa Firenza

Basic Quadruple Room
Deluxe Studio Suite
Comfort Studio Suite
Deluxe Studio Suite
Deluxe Studio Suite | Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101
  • Calderon Park
    ‪1 min walk‬
  • New Cathedral of Cuenca
    ‪2 min walk‬
  • Convent of the Assumption
    ‪3 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪11 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Bathroom

Classic Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Quadruple Room

Basic Quadruple Room

Basic Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite

Comfort Studio Suite

  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Firenza

Luxury hotel with 2 restaurants connected to a rail/subway station in Cuenca
2 restaurants, 2 bars/lounges, and a snack bar/deli are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services. Change of towels is available on request.
Casa Firenza offers 7 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Smart televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include showers with rainfall showerheads, and slippers.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, computer monitors, and printers. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and sports massages.
With your stay at Casa Firenza, you're connected to a rail/subway station and just a quick walk from Calderon Park. You'll find features like free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and 2 bars/lounges
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Calderon Park and Esqueletologia Museum
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Casa Firenza.

Smoking is allowed in designated areas at this 4.5-star Cuenca hotel.

The hotel hosts a free manager's reception daily.
Casa Firenza has 2 restaurants on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • On-site parking options include a carport
  • Free off-site parking within 1640 ft

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Spa services

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station

Spa

  • Massage - hot stone
  • Massage - sports

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Netflix
  • Films for purchase
  • Premium channels
  • Satellite channels
  • Smart TV
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Chef
  • Computer monitor
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Heated floors
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Printer
  • Restaurant dining guide
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Firenza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 56.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 56.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Casa Firenza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

10/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

LIZARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Santiago

Business traveller
Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...