This was perhaps one of the worst nights I have spent in a hotel. First of all, the air conditioning in our room did not work. There was a fan in front of it to try to disperse the cool air around the room. However the air never really cooled off.
Furthermore, there was no one at the front desk. Our toilet was plugged and was plugged from the get go. We had not even used it. The lady at the front desk left at 10pm and there where no instructions for after hour issues. We ended up having to use the toilet on the main floor.
When we first arrived at 6pm there was no front desk worker. A note instructed us to check in at the restaurant. We did this, however the worker there had no idea that there was no one at the front desk and could not help us. We went to town for supper and returned later in the evening.
Due to the fires in the area we could not open the window, and the room was extremely hot. Despite the best efforts of the air conditioner/fan configuration.
There were construction materials left by the emergency exit. The alarm for the exit was set off early to ensure that any sleep we might have got was disrupted by 6am.
I talked to the front desk employee in the morning, who said they could not do anything for us (i.e. refund). She gave me the email for the manager. I sent a respectful email, and there was no response. I also left a voice mail and did not hear anything back.