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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout curtains, iron/ironing board, free WiFi
Front of property
Indoor pool
Lounge
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook Mall
    9 min walk
  • Tamarack Centre
    10 min walk
  • Key City Theatre
    11 min walk
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    18 min drive

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Heritage Inn Hotel & Convention Centre Cranbrook. During your stay, you'll be connected to the convention center, and just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include 6 meeting rooms, a conference center, and an ATM
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by foot from Tamarack Centre and a 2-minute drive from Cranbrook History Centre
  • Dogs welcome for a fee (restrictions apply)
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in a common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 0-1000000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Skylight Cafe

Things to do

  • Fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 6

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 0 to 1000000 per person
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 278 out of 1006 reviews" "
Rating 8 - Good. 424 out of 1006 reviews" "
Rating 6 - Okay. 196 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Staff & service
Front desk staff poorly trained. No customer service skills
Stayed 1 night in Aug 2024

6/10 Okay

Delvin

Travelled with partner
TV didn't work. Didn't have another room for us, was told we'd get discount on room. That didn't happen
Stayed 1 night in Aug 2024

4/10 Poor

Bryanna

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The pictures look way better than the actual reality of the hotel. The area felt sketchy. The rooms were very run down. The sheets were clean - but the matresses were disgusting. Would not stay again!
Stayed 1 night in Aug 2024

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely older hotel. Everything looks dated, but beds are nice and staff is friendly. Breakfast was good
Stayed 1 night in Aug 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were excellent!
Stayed 1 night in Aug 2024

10/10 Excellent

marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Legion lounge in the downstairs. A good place to play cards and socialize. Great prices on the beverages. The pool and hot tub seemed to be a little on the cool side, though. Enjoyed the luxury, courtesy bath products.
Stayed 1 night in Aug 2024

10/10 Excellent

Shelley

Travelled with partner
Liked: Amenities
Very clean and breakfast was very good. Loved the pool!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accomodating staff. The breakfast was great.
Stayed 1 night in Aug 2024

6/10 Okay

Trevor

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, property conditions & facilities
Linens smelled fresh..clean room and public areas. Very friendly staff …excellent breakfast but should offer toast!
Stayed 2 nights in Aug 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for dinner options
Stayed 1 night in Aug 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staffing were great. Very friendly and accommodating. Breakfast "buffet " was very basic. 4 hot items and cold cereal. No syrup for pancakes. The servers were literally invisible. Never saw them until the came and asked for the Breakfast coupon, then disappeared again
Stayed 3 nights in Aug 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We were happy with our stay and thought it was good value for money. We really appreciated the hot breakfast and thought the girl working there was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for traveling through. Outside area not great for dog walking, didn't see a grass area.
Stayed 1 night in Aug 2024

6/10 Okay

Carrie -New

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Lyle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were clean and bed was comfortable only downer was breakfast 2 out of the 3 days they had cold pancakes no syrup no milk for cereal ran out of sausage’s kept running out of coffee scrambled eggs we’re swimming in water and staff seemed to not care. I can see running out of syrup but 2nd and 3rd day, they could have ran down the street to corner store and got some. Would I recommend this hotel only if you want to sleep not to eat.
Stayed 3 nights in Aug 2024

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The dirty little inn
The first room that we got was horrible dirty. The floor was stained so bad and smelled of smoke and carpet chemicals. The bed was dirty and had sand or something in it with yellow stains where some sat. Had no iron blow dryer or coffee pot. We switched out of that to a little cleaner room. At least the sheets looked clean. The room was never vacuumed and bathroom never cleaned. We had to ask for new towels. The breakfast was very bad. One day they ran out of food. We asked if we could have some cereal or yogurt and they said not on the menu today. So we waited for quite awhile for them to bring out more but too many people were waiting as well. Service counter people were nice and friendly. Oh and they advertised pool but it had a sign closed for maintenance and we asked when it would be working no one could give us an answer. We wanted a hotel with a pool so our kid could swim. It was so dirty anyways I would have never let her in it. The bottom had dirt sitting in it. Pictures on the Internet did the place amazing justice. It might have looked like that 30 years ago. Not sure if hotels.com is responsible for the inaccurate photos and descriptions or if the hotel itself is. Anyways horrible place don't stay here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin, Coleman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were clean, staff friendly and easy to walk to places close by.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Travelled with partner
Disliked: Staff & service
Housekeeping was not performed daily, had to make a request to have the sheets and towels changed. Buffet breakfast was included, which is a bonus considering the low rates. Overall not terrible but about what I would expect for less than 125$ a night. -Mark S
Stayed 4 nights in Aug 2024

8/10 Good

Nolan, Kelowna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a good stay! Internet worked well. Enjoyed the hot tub and even though only two jets were working and circulating. But those two jets had good power. Was a quiet sleep and staff were spot on excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an older type of hotel, but well-maintained & clean. Our room was spacious, with comfortable bed. Ample parking. Breakfast was better than average. Certainly the place seems like a good option when staying in Cranbrook.
Stayed 1 night in Aug 2024

4/10 Poor

Nathan

Travelled with partner
Disliked: Property conditions & facilities
Pictures are deceiving, our room was dated and not that nice. Breakfast is partially included in the price, we stayed 3 days and were given a one time use coupon for the breakfast
Stayed 3 nights in Aug 2024