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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Restaurant
Exterior
Suite, 1 King Bed, Ocean View (Master) | Terrace/patio
Private beach, white sand, snorkelling, 2 beach bars

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • All-inclusive

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Paradise Beach
    ‪4 min walk‬
  • Mr. Sancho's Beach Club
    ‪20 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club)

Family Suite (Preferred Club)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King

Preferred Club Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Deal of the Day)

Minibar, in-room safe, individually decorated, individually furnished

Room (Deal of the Day)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach with outdoor pool, near Paradise Beach
Catch some rays on Dreams Cozumel Cape Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Dreams Cozumel Cape Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free self parking, and 4 restaurants are available.
  • Free WiFi in some public areas
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, 2 beach bars, and a poolside bar
  • Take a swim in the outdoor pool
  • Treat yourself to massages, facials, or body treatments at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and complimentary bicycles
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute walk from Paradise Beach and a 2-minute drive from Mr. Sancho's Beach Club
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness center and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

Dreams Cozumel Cape Resort & Spa - All Inclusive has 4 restaurants on site.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Private beachfront location

Spa

  • 4 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Eco-friendly cleaning products used
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 296 reviews
Rating 8 - Good. 55 out of 296 reviews
Rating 6 - Okay. 53 out of 296 reviews
Rating 4 - Poor. 34 out of 296 reviews
Rating 2 - Terrible. 22 out of 296 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

diana

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is beautiful and had access to two other resorts- Sunscapes and Secrets.what we didn’t enjoy was the swim up bars did not have a wide variety of scotches or whiskey. Dreams only has one main Pool and it too cold to enjoy. We ended going to Secrets to enjoy the pool since it was warmer. The food choices at the buffet were very boring. The pizzaria was very disappointing, the cheese was barely melted and the pepperoni didn’t look like it baked with the pizza. The air conditioning in Olio Restaurants was set too cold. And the meats in the meals we chose were undercooked. The room fridge was refilled not daily.
Stayed 3 nights in Nov 2024

6/10 Okay

Greskelly C Diaz

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Aug 2024

6/10 Okay

Rick

Liked: Staff & service
Nothing
Stayed 5 nights in Oct 2024

4/10 Poor

Courtney Elizabeth

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at other Dreams and Secrets in the past and that is why we chose to do those resorts in Cozumel. Unfortunately I did not have the same experience as before. Staff was not very willing to help. Food was not great and there was a wait time of 2 hours every evening. And I also received food positioning and was down in my room for 36 hours. With that being said I don't believe I will be back.
Stayed 4 nights in Nov 2024

2/10 Terrible

Aldijana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
Stayed 3 nights in Nov 2024

10/10 Excellent

Retricia

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time out of the country. I came for a wedding and ended up in Paradise. I would visit this resort over and over again and would recommend it to my family and anyone that was thinking of going to Cozumel.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the overall experience. The selection of restaurants and different types of food was great. The ease of access to the beach from our villa was excellent for lots of great beach time. We loved how we gad full access to all 3 resorts and it was very easy to walk around to get whatever we wanted and needed. The spa was just incredible and we treated ourselves to a much needed spa day. The staff was super friendly and accommodating and made sure that we had everything we needed for a great stay. We just cannot say enough good things about Dreams and we are already planning a return trip there for next year!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Alejandro C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Elisha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the dreams resort! The staff was amazing!
Stayed 8 nights in Oct 2024

10/10 Excellent

Stephnie Rhnea

Liked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

MARÍA MAGDALENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena
Stayed 4 nights in Oct 2024

10/10 Excellent

Helen Christine

Travelled with partner
Loved Dreams resort. We will return as soon as we can!
Stayed 5 nights in Oct 2024

10/10 Excellent

davante

Stayed 4 nights in Sep 2024

4/10 Poor

Pamela, Colby

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too far out of town
Stayed 5 nights in Oct 2024

6/10 Okay

Luis

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Seemed like the room needed a thorough cleaning. Light was broke, hot water didn’t work, phone didn’t work and the scale was inoperable. We told reception and the only thing fixed was water. One day we weren’t left towels and even after asking reception AND housecleaning. We had the get pool towels to shower, 3 of the 8 days. We finally just got them ourselves when we saw the cart. Not what we expected from a 4 star resort.
Stayed 1 night in Sep 2024

4/10 Poor

Dianna

Travelled with family and small children
We didnt make it to hotel because of flight problems and received no refund or credit for future stays.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa Ann

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Raphael Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
Stayed 7 nights in Sep 2024

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First time coming in the property they are trying to sign you in for time share I hate hate hate that!! Then second walk in the room there was blood stains in the bed disgusting! The staff was honestly nice and good customer service! The food is nasty did not enjoy not one restaurant we had to go out to eat everyday which we didn’t really get to enjoy our all inclusive. They also closed every bar down and didn’t serve drinks for one whole day was very disappointing on the all inclusive package wasn’t worth it at this hotel
Stayed 4 nights in Sep 2024

4/10 Poor

David

Stayed 3 nights in Sep 2024