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Cozumel Palace All Inclusive

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools
Lobby sitting area
Children’s play area – outdoor
Lobby
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar

Explore the area

Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Dolphinaris
    4 min walk
  • Stingray Beach
    12 min walk
  • Plaza Punta Langosta
    13 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    10 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean Front Suite - Kids & Teens Free

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Honeymoon Suite Ocean Front- King Size Bed

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About this property

Cozumel Palace All Inclusive

Family beach fun and 3 outdoor pools
Catch some rays at the nearby beach or spend the day relaxing at Cozumel Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Cozumel Palace All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. You'll find features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include 4 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Indulge with hot stone massages, body treatments, or body scrubs at Awe-Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Guests speak favorably about the area's walkability and the overall condition of the property
  • Within a 15-minute walk of Palacio Municipal and Stingray Beach
  • Airport shuttle service available for a fee
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property.

This 4-star Cozumel property is smoke free.

Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's pool
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The property will be renovating from September 25 2024 to April 30 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Cozumel Palace All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 57 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and go beyond what is expected! We keep coming back because we know the employees love their jobs. Some have been there 20 years and have watched our children grow up. We highly recommend this family oriented place. 😎💗😎
Stayed 5 nights in Aug 2024

10/10 Excellent

don, los angeles

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Alejandro Dominguez

Stayed 4 nights in Aug 2024

6/10 Okay

CAMERON MATTHEW

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No beach, staff difficult at times, maintenance poor
Stayed 7 nights in Jul 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the stay was great. However, we had a very disappointing experience with booking an excursion through the hotel. We had planned a snorkel trip over three reefs but after arriving to the marina and waiting for almost two hours the boat never showed up. We were told to go back to the resort and had to demonstrate that we were in the correct place (which we absolutely were) to get a refund. We had met the owners of the tour company at the marina and they told us to wait where we were for the boat but it never showed. We lost the day we had planned and the lost opportunity costs with a thoughtfully planned vacation with family were not replaced. Especially because vacation days are not always easy to come by, this was particularly frustrating and disappointing.
Stayed 5 nights in Jul 2024

8/10 Good

Adriana

Stayed 6 nights in Jul 2024

10/10 Excellent

Mihaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s perfect for family with kids. The pool it’s ok, not too big not too small. The amenities are a little bit old, but overall it’s was great hotel for our vacation. The food it’s amazing and the staff it’s going above and beyond to make you feel like a VIP. Looking forward to see the hotel after all updates that will start in August
Stayed 7 nights in Jul 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

LaNette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just for 1 night and will definitely be going back. Just for the bath tub alone! The room was beautiful and the staff and food was excellent (Momo restaurant)
Stayed 1 night in Jul 2024

10/10 Excellent

Manoj, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Leonardo, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great! Awesome location and the staff are amazing. I would like to mention: Gabriel Enrique Evert Marta Fiji Paola Érika Elizabeth Chef Onorio Carmita José Cime Ivan Carmelita You guys are great!!!! Will came back for sure.
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our third visit to Cozumel palace and it remains a great place . The staff is the best part, Javier and Giovanni in the lobby bar made every night fun. I understand the property is planning a renovation soon. We looked at one of the new rooms and it looks amazing.
Stayed 6 nights in Jul 2024

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlimited ocean experience for free like paddle board, snorkel, and canoe. I love that there were professional photographer on-site for ocean experience and on land. The fee for the professional photographer in the ocean session was very affordable for all the digital photos. The land photos were very pricey. The service was exceptional. The food in the different restaurants onsite were great except the Italian restaurant was ok. The hotel was a little outdated but still clean. The was no sandy beach access just the ocean for the free activities above. Over all, it was a fantastic experience!!!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. The restaurants were all great. We did not have a sing bad meal and really en it needing to make reservations for any of the restaurants. Ivan at Bouganvilia’s restaurant was awesome and the staff there were so very pleasant. Raul and the bartenders at the pool were also great. Overall, my family and I go to Cozumel several times a year and were pleasantly surprised by how much we loved the resort. The only thing missing is a sandy beach, but everything else made up for that. We’ll be back for sure.
Stayed 7 nights in Jun 2024

8/10 Good

Thu-Hoai Thi, Garland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough restaurants to eat at
Stayed 4 nights in Jul 2024

10/10 Excellent

Ronald A, Edmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth there and they never disappoint. Very nice property and a wonderful room is what you should expect
Stayed 5 nights in May 2024

10/10 Excellent

Ronny

Stayed 5 nights in Jul 2024

10/10 Excellent

Diego Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Cozumel Palace Resort, and it exceeded all my expectations. From the moment we arrived, the exceptional service and luxurious amenities stood out. **Location & Ambiance:** Nestled on the stunning island of Cozumel, this resort offers breathtaking ocean views and a serene atmosphere perfect for relaxation. The proximity to the island’s vibrant coral reefs makes it an ideal spot for snorkeling and diving enthusiasts. **Rooms:** Our suite was spacious, impeccably clean, and beautifully decorated. The room featured a private balcony with a hammock, offering spectacular views of the Caribbean Sea. The in-room Jacuzzi was a delightful bonus, perfect for unwinding after a day of exploration. **Dining:** The dining options at Cozumel Palace are diverse and delicious. From the sumptuous buffet at the main restaurant to the fine dining experiences at the specialty restaurants, every meal was a culinary delight. The variety of cuisines, from traditional Mexican to international flavors, ensured there was something for everyone. The staff was attentive and accommodating to dietary needs. **Activities & Amenities:** The resort offers a plethora of activities, both on-site and off-site. We enjoyed the daily entertainment programs, including live music and themed nights. The infinity pool overlooking the ocean was a favorite spot, and the swim-up bar was a fantastic touch. For those seeking adventure,
Stayed 4 nights in Jul 2024

2/10 Terrible

Rajiv, Phoenix

Travelled with family and small children
I was not even allowed to check in. I arrived around 10 AM with my 2 girls. I was not given any accomodation. Occidental, who they referred us to, would not allow us on the property to make the reservation in person. Melia happily took us in. We had a beutiful day at one of their two pools and private beaches. Both those companies
Stayed 1 night in Jul 2024

10/10 Excellent

Raymundo

Stayed 5 nights in Jun 2024

10/10 Excellent

Darren

Stayed 4 nights in Jun 2024

6/10 Okay

Angelo

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not get what I pay for. I pay for a room with two beds and ocean view and I got only one bed room on first floor without ocean view.
Stayed 4 nights in Jun 2024

6/10 Okay

Leopoldo blanco

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
With all due respect, we enjoyed our stay, but the property needs renovation.
Stayed 4 nights in Jun 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, amenities
The staff is wonderful
Stayed 4 nights in Jun 2024