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Best Western Heritage

4.0 star property

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Photo gallery for Best Western Heritage

Front of property
Outdoor pool
Executive lounge
Reception
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Breakfast included
  • Gym
  • Parking included
  • Air conditioning

Explore the area

Map
Heritage Hotel Kolatoli Circle, Kolatoli Road, Cox's Bazar, 4700
  • Kolatoli Beach
    ‪10 min walk‬
  • Laboni Beach
    ‪3 min drive‬
  • Sugandha Beach
    ‪9 min drive‬
  • Cox's Bazar (CXB)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 39 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Best Western Heritage

Central hotel with a full-service spa connected to the convention center in Cox's Bazar
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a conference center, and a coffee shop/cafe are onsite.
Best Western Heritage offers 236 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 32-inch LCD televisions come with digital channels. Bathrooms include bathtubs or showers with jetted bathtubs, slippers, and complimentary toiletries.

This Cox's Bazar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
With your stay at Best Western Heritage, you'll be connected to the convention center and within walking distance of Kolatoli Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include free grocery shopping service, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • 10 minutes by foot from Kolatoli Beach and a 2-minute drive from Cox's Bazar Lighthouse
  • Airport shuttle service available for a fee
Best Western Heritage offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Best Western Heritage. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cox's Bazar hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Best Western Heritage has a restaurant on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Bath or shower
  • Free toiletries
  • Jetted bath
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (roundtrip)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To get to the property, guests need to transfer by Airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. Best Western Heritage offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

Heritage Hotel Cox's Bazar
Heritage Cox's Bazar
Heritage Hotel
Best Western Heritage Hotel
Best Western Heritage Cox's Bazar
Best Western Heritage Hotel Cox's Bazar

Best Western Heritage Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 22 reviews
Rating 8 - Good. 1 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 1 out of 22 reviews
Rating 2 - Terrible. 2 out of 22 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Atika

Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

2/10 Terrible

Shawan

Travelled with family
Disliked: Staff & service
The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel
Stayed 4 nights in Aug 2024

6/10 Okay

Onike

Travelled with family
I made a reservation about a week prior my arrival, when I got to the hotel they had me sitting and waiting for several hours, they had no idea about my reservation even after me providing all that they ask for went as far as calling Expedia to had the talk to the staff at the hotel yet they still couldn’t figure out till the last minute when I was about to cancel the stay and book somewhere els, other they that my stay there was pleasant and don’t have any other complain, I would still prefer other top hotel in town , if you are looking for better service, accommodation was great non the less.
Stayed 3 nights in Aug 2024

6/10 Okay

Eftekharul Alam

Liked: Staff & service
Should work on the lobby ambience and guestroom washrooms
Stayed 1 night in Jul 2024

10/10 Excellent

Ankan Ghosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained place to stay, everyone was friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Md Kawser, Ellenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in coxbazar
Stayed 2 nights in May 2024

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was reasonably priced, clean and staff were courteous and professional
Stayed 1 night in May 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, cool.
Stayed 2 nights in Apr 2024

10/10 Excellent

Haissam Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Ramiz, Bronx

Travelled with group
Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.
Stayed 1 night in Feb 2024

10/10 Excellent

Oliur

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jonathan D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel that's a bit away from the beach
I liked the hotel. It worked nicely for our group. Room was comfortable, staff was friendly. The location is good. Not on the beach, but not a terribly long walk to get to the beach. Breakfast is not really geared around Western tastes, but they don't seem to have so many international guests, at this point. I had some very tasty cheesy omelettes. The only thing that wasn't real good was the temperature of "hot" water in the shower. On our floor, it was barely warm.
Stayed 4 nights in Nov 2023

4/10 Poor

Hussain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and most of the staff were friendly, but there were a few instances that made me question that this is actually a 5 star hotel. On the day we arrived the check-in was delayed for some reason even though we had arrived past the mentioned check-in time, so they asked us to wait for about an hour past the actual check-in time to be able to get our room. While waiting we decided to get some lunch in the hotel restaurant, the server firstly didn't speak English and added something to our order that we didn't even ask for and got charged for. They also haven't updated their price list on their menu, we asked for 2 drinks that was for 200taka on the menu but when we received the bill it turned out that the price had changed to 320taka which was almost the price of one of the dishes we ordered and they didn't inform us of the price change. The food was good but the experience left a bad taste. The remainder of our stay was okay until the moment we were about to check out. We were preparing and getting ready to leave when one of the housekeeping employees decided it was okay for them to just enter our room without knocking or asking permission to enter our room only for him to use the washroom(not for cleaning). Luckily we were dressed and not undecent. When we confronted them, all they could say is that it human error and that the person in question was fired. We were more concerned about how the management handled it as there was a clear lack of communication.
Stayed 2 nights in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Great Hotel
This facility was very nice compared to other options I saw in the area. The Hotel staff was very helpful and accommodating. They let me check in even though they had not yet received the notification from Hotels.com. Breakfasts offered a good variety of options and the staff were very helpful. My only complaint would be the mold that had built up on the ceiling and had just been painted over. I am quite sensitive to mold and after a couple of nights in the room my lungs were feeling the effects. If I were to stay here again I would definitely want to closely inspect the ceiling in the assigned before unpacking. Being in such a humid place, so close to the ocean, this may be unpreventable, but I would certainly try and find a room were the problem was not so pronounced!
Stayed 6 nights in Oct 2018

10/10 Excellent

MD JAMAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Séjour mitigé
L’objet de mon séjour était de prendre un peu de repos de repos. La première nuit je l’ai passé dans une chambre qui donnée sur l’une des avenue principale. Il y avait tellement de bruit du au trafic, que j’ai passé une nuit horrible. Le lendemain j’ai demandé à de changer de chambre et on m’a fait payé un supplément. Dans le descriptif de la chambre que j’avais réservé, il n’ai pas noté que cette chambre donnée sur l’avenue principale et c’est donc pour cela que l’autre chambre est légèrement plus cher. Il y a un vrai manque de transparence. Les couloirs (au 2 étages où j’ai finalement séjourné) étaient vraiment bruyant, il y avait des enfants qui jouaient et criaient dans les couloirs à toute heure de la journée, ce qui est vraiment inacceptable pour le standing de l’hôtel. Le personnel devrait être sensibiliser pour assurer un minimum de calme. Le petit déjeuner est vraiment moyen. L’hôtel ne correspond pas au standing attendu. Le personnel est vraiment aimable, ça à l’air d’être une négligence de la part des manager.
Stayed 3 nights in Apr 2024

10/10 Excellent

Odachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

sohagi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023