6/10 Okay
GEORGE
Travelled with partner
22 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a standard Seaview room on front with Expedia. On checkin receptionist told me we had an upgrade to 607. This was the furthest back, impossible to walk to pool, restaurant etc. Upgrade was a lie as room was basic, plastic shower curtain etc. I do not appreciate being lied to. I asked for a change nearer to pool, was told hotel fully booked (what happened to my room then??). We were told 1 room left 215 near to facilities. We took this, but it was a mistake, no privacy at all, ground floor corner balcony overlooking kitchens, noisy chimney all day/night. It was like Piccadilly Circus with constant traffic of people past balcony at front and at the back of room was the cleaners storage where staff congregated at times, sitting on steps outside room.
This was third time I stayed at this hotel and expected better service and at least some loyalty, but it was not to be.
The breakfast and dinner buffet were excellent as were restaurant staff.
Pool was large and clean, no wasps!!
GEORGE
Stayed 2 nights in Aug 2024
