Had a few issues with the PIN code for entry: I first didn’t receive the email with the PIN code on the checkin day, so had to call them to be able to get in. They said this could be due to a communication problem with Hotels.com. On the day of checkout, I left my capsule at around 7:30am to go to the bathroom, and found that my code didn’t work anymore when trying to go back in… had to call them again to sort it out. Fortunately the issue was always sorted out quickly by phone but I think this problem of PIN codes expiring before checkout should be fixed. Another person had the same problem as me an hour later, and had left his phone in his capsule, so he had to ask for someone’s phone to call them.
Apart from that, the capsule was clean, spacious enough for one person, and the experience was very good for the price.