4/10 Poor
Jenna
Travelled with family, Travelled with family and small children
24 Aug 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the expensive price of our stay we had several inconveniences that I’ve never experienced before and they were incredibly frustrating. Yes, the hotel is beautiful, well kept, and clean. The continental breakfast is well stocked and decent quality.
However, the lighting system in our room had a full page instruction manual that the 4 of us couldn’t make sense of. Light switches didn’t work unless pressed over a dozen times and sometimes we just gave up. So we couldn’t get lights that we needed on and off. Such a simple thing, I don’t know why it had to be complicated.
The worst part is that there is NO air conditioning, contrary to what is advertised. The thermostat, again, did not turn on unless you jiggled and held the button multiple times, and when we did set it to another temperature, nothing happened.
Our room was a corner room with floor to ceiling windows and we spent the first night sweating to death. On the second day, we were told by staff that the building does not have AC and instead has an internal fan system that works based off of the setting that maintenance has it on. They could not send staff to look at the system in our room that day, so we spent another night being hot. They did send one fan to our room, but there were 4 of us and it didn’t do much.
Overall, I would not recommend staying here. Beautiful building, very uncomfortable experience.
Jenna
Stayed 2 nights in Aug 2024