6/10 Okay
Gardenia
Travelled with family
21 Nov 2024
Liked: Amenities
Breakfast was good, but it felt a bit uncomfortable having staff stand there watching you take food. Tv wasn’t hooked up and the microwave and television just went out. The maintenance man thought it was a power cord issue and couldn’t find one so we had to relocate to another room in the evening. My mom and I had to pack up all of our stuff including her Walker to find another room that was on a different floor. The room wasn’t easy to locate and the front desk person had to help us find it. He also had a problem finding the room. The second room was a better room. The original accessible room didn’t have a shower chair. The front desk manager lacked people skills when she was presented with our issues. Her focus was on the timing of us changing rooms oppose to the accessibility issues we had with changing rooms. There was a guest who was hostile with another front desk attendant who chose to engage in the disagreement oppose to diffuse the issues out of the integrity of other guest or as a representation of leadership. My mom and I were uncomfortable as people are unpredictable these days and that guest was highly upset. As a professional corporate trainer who specializes in leadership training I can say there are many areas of improvement that needs to be made in management and accessibility inclusion. I’d love to teach!
Gardenia
Stayed 2 nights in Nov 2024