6/10 Okay
Stephanie
Travelled with family and small children
24 Aug 2024
Liked: Staff & service
The property was ok. The lobby is small but nice and the decor is modern. The rooms seemed to be updated but very small compared to others we’ve stayed in. We were in a 2 bedroom suite but the first room is as soon as you walk in, so it’s more like a 1 bedroom since there’s no living space. There weren’t many places to sit in the room, just 2 small chairs in the corners. The bathroom walls were banged up and so were the floors. Overall the feel of the room was less than stellar. We decided this would be our last time at a Holiday Inn.
Staff was friendly and helpful. When we needed extra towels they provided them quickly. So service was good. The hotel is just a bit dinged up compared to what we’d like.
Also when we returned to our hotel the second day our key wasn’t working. The front desk made us another one which didn’t work, then another that did the same. I called the front desk from my cell and they came right up. She tried her master card key which also didn’t work and ended up letting us in with the regular master key. It wasn’t a huge deal since we were checking out the next morning. Just a minor inconvenience of having to wait in the hall with the kids free a long day but it worked out. Like I said, staff was helpful. Hotel just needs work.
Stephanie
Stayed 2 nights in Aug 2024