2/10 Terrible
Jennifer
Travelled with family
20 Sept 2024
Disliked: Staff & service
Hotel oversells and scams you out of reservation
I had reserved this hotel when my daughter was accepted to college for family weekend. In the ensuing months, my credit card had fraud, and while I tried to update all vendors, I missed this one. Precious from Staybridge called me the evening before letting me know I needed to update the card on file. I was at an event so I called back the next day as we were driving six hours to visit our daughter—I was horrified to discover they’d cancelled our stay. No warning, no sense of urgency from Precious. In fact, hotels.com couldn’t protect us and to this day, there has been no cancellation from hotels.com. We have heard that Staybridge is notorious for scams like that. They oversell, call folks to update the credit card and if they don’t respond that day, no matter how late the call, they will cancel your reservation without warning. NEVER STAY HERE. And you might be better protected not using a third-party app and going straight through the hotel or their apps instead.
Jennifer
Stayed 2 nights in Sep 2024